Support Board
Date/Time: Thu, 06 Feb 2025 17:55:11 +0000
real-time futures data
View Count: 530
| [2020-05-06 17:19:09] |
| Guilherme Rosa - Posts: 11 |
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Hello. I am still struggling in setting up my connection. The historical data for the symbols CL and ES are not loading/completing. My SC free trial period is almost finished, and I have not had the chance to have one chart set up. It is soo frustrating. Please provide me with the support to solve my issue. Thanks Relevant ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1587666320306 |
| [2020-05-06 18:43:23] |
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Yes you are right using CQG is very frustrating. You are complaining about CQG. CQG is the problem. Not Sierra Chart. The information in the referenced ticket from your Message Log shows the following: CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChart. Contact your FCM.
Did you contact your broker and have them enable Sierra Chart for your account? You will find the information related to this message in section #1 of this link: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 18:44:26] |
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We see you are you also using ninja trader. Refer to: Using Sierra Chart with Ninja Trader Brokerage For now what we want you to do is to use the Delayed Exchange Data Feed: Delayed Exchange Data Feed Translate the symbols with Edit >> Translate Symbols to Current Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-06 18:45:17
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