Support Board
Date/Time: Thu, 06 Feb 2025 20:48:41 +0000
Post From: real-time futures data
| [2020-05-06 18:43:23] |
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Yes you are right using CQG is very frustrating. You are complaining about CQG. CQG is the problem. Not Sierra Chart. The information in the referenced ticket from your Message Log shows the following: CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChart. Contact your FCM.
Did you contact your broker and have them enable Sierra Chart for your account? You will find the information related to this message in section #1 of this link: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |