Support Board
Date/Time: Thu, 06 Feb 2025 15:00:20 +0000
I'm unable to update
View Count: 532
| [2020-05-04 00:20:47] |
| User992714 - Posts: 4 |
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I'm using version 2057 and trying to update to the latest. I click on help > download current version. The popup says " The software has been downloaded. Sierra chart needs to be closed. Press "Yes" to close the program or "No" to not continue the update. I clicked yes, and Sierra closes. Another popup flashes open and then closes instantly. The update doesn't complete. I tried downloading the update.exe file you have, and that doesn't do anything either. I checked in the logs folder and all it shows is Installer version: 9 | 2020-05-03 20:16:43. I tried turning off my antivirus and that didn't make any difference.
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| [2020-05-04 00:34:58] |
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So you cannot even run this installer here?: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-04 00:56:52] |
| User992714 - Posts: 4 |
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Yeah, I tried that as well. It does the same thing, and won't work. The box pops open and closes in a flash. I have no idea what it's saying.
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| [2020-05-04 01:45:23] |
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Not sure why you are having a problem, we cannot reproduce this on Windows 10. At point we recommend using the zip installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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