Support Board
Date/Time: Thu, 06 Feb 2025 15:28:42 +0000
not connecting to rithmic feed
View Count: 512
| [2020-05-01 17:14:50] |
| JP1 - Posts: 9 |
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Hello, I just submitted payment to reconnect my rithmic feed for trading and I am having trouble connecting. I cannot open my chartbook and I keep getting errormesages and told that I have 2 support tickets that need to be addressed. when I click on them it brings me to a set of instructions to update to more recent version, which I just did about a month ago and then it is opening abut ten charts that I have never seen before and when I click on the chartbook that I want to vie... the emini s&p It just says downloading historical data and freezes. Please help Thanks John Tocco
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| [2020-05-02 10:51:47] |
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Regarding Rithmic, refer to: Regarding Rithmic (Our Final Post on this Subject) and then it is opening abut ten charts that I have never seen before Make sure Chartbooks do not automatically open. Follow the instructions here:Sierra Chart - Software Login Instructions: Disabling Automatically Opening Files on Startup Do you have any trouble opening the Chartbooks you normally work with? If so, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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