Support Board
Date/Time: Thu, 06 Feb 2025 13:46:38 +0000
refund
View Count: 806
| [2020-04-30 12:50:41] |
| User690935 - Posts: 5 |
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I started a support ticket for a refund 2 days ago but haven' heard anything back. Trying to get a refund for this account because when I switched to SC routing, I got a new SC account. SC support told me to request a refund. [8] 2020-04-28 14:48:35 UTC | By : Sierra Chart Support | Status : Open Order Routing is connected to this account, so you would need to add the data to this ******* Account. You can ask for a refund for the old [******* account] - please log into the [****** account] to put in this request for a refund. |
| [2020-04-30 13:11:07] |
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Do you want a refund on the account that you posted this message with? We only see a .95 USD balance. There is nothing to refund with an amount that small.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-30 13:11:41
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| [2020-04-30 13:18:11] |
| User690935 - Posts: 5 |
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I would like my annual package 5 refunded since I signed up for an annual package 5 on the new account. Thank you.
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| [2020-04-30 13:48:16] |
| John - SC Support - Posts: 37769 |
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This is being taken care of in the Account Support Ticket you started.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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