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Direct MessagesDate/Time: Sat, 18 May 2024 07:13:39 +0000
Chartbook frozen
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| [2020-04-20 16:05:31] |
| User678167 - Posts: 15 |
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Hi , I have downloaded Sierra charts on another PC. Once done i made sure that my the software is connected to the data feed in FILE / DATA TRADE SERVICE SETTINGS. When done i opened my chartbook and ran EDIT /TRANSLATE SYMBOLS TO CURRENT SETTINGS. Although i seem to be connected to a data feed my whole chartbook seems to be frozen with no activity taking place. P.s. All is working fine when running sierra charts on my other laptop , so the problem must be specificaly related to the download i just did on my other PC. I have attached a screen shot of the frozen chartbook for your reference. What can i do to fix the issue? Kind regards Anthony |
 screenshot_frozen chart.png / V - Attached On 2020-04-20 16:01:21 UTC - Size: 103.48 KB - 199 views Attachment Deleted. |
| [2020-04-20 16:38:07] |
| John - SC Support - Posts: 31704 |
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We assume that when you say it is frozen that the interface is not frozen, but rather you are not getting any new data into Sierra Chart. It is not possible, at this time, to have Sierra Chart connected to the Denali Exchange Data Service on more than one computer at a time. Make sure that your other computer is disconnected from the data feed and then see if you are able to get the data flowing on the new computer. Also, make sure whatever system you are connecting to the data feed with is on the most recent version of Sierra Chart. Refer to the information here for a Fast Update: Software Download: Fast Update If the above is not the situation you are having, then please follow these instructions to attach your Message Log to this thread: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-20 19:01:49
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