Support Board
Date/Time: Sat, 08 Feb 2025 16:47:00 +0000
Real time data not updating
View Count: 839
| [2020-04-14 10:08:44] |
| User999647 - Posts: 38 |
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Hi, I have this oil future's intraday 1-hour chart open in a chart book. The ticker is CLK20. It seems that the prices are not updating in time. Please see attached screenshot- the time is 10:07 am (14th/April) when the picture was taken, however the latest bar the 1 hour chart showing is the bar starting at 9:00 am. The other issue with the chart is, as you could see, the latest bar (the 1 hour bar starting at 9:00), is a flat doji. However, actually the price of the future dropped a lot in this 1 hour period according exchange data and a trading platform data. It seems there is something wrong with the update of the chart. By the way I am on the latest version. Please let me know. Regards |
Attachment Deleted. |
| [2020-04-14 11:29:30] |
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You are receiving 10 minute delayed data: Delayed Exchange Data Feed Go to File >>Open Time and Sales Window. Are you seeing new trades being listed there periodically? You should. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-14 20:16:40] |
| User999647 - Posts: 38 |
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Got it thanks. Do I update my service to have real data on this? Regards |
| [2020-04-15 05:02:48] |
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If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Be sure to read the page linked above completely before making a further inquiry regarding real-time *futures* data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-03 14:51:02] |
| User999647 - Posts: 38 |
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Hi, I have an funded account with Interactive Brokers. How do I gain access to CME real-time futures data on Sierrachart? Thanks. |
| [2020-05-04 10:39:30] |
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You will want to use the Denali Exchange Data Feed for this: Denali Exchange Data Feed Instructions are on that page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 19:59:07] |
| User334445 - Posts: 13 |
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Hi i am getting 1 hour delay using eur/usd forex . i am on a 14 day free trial. will this be in real time if I start funding in my account ?
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| [2020-07-16 20:39:52] |
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Tell us the exact symbol you are referring to. No symbol is delayed one hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 21:36:15] |
| User334445 - Posts: 13 |
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I was using eurusd under forex symbol. It is exactly 1 hour delayed and i am on 14 day trial right now.
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| [2020-07-16 21:46:18] |
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Is the chart updating continuously? Or not updating at all. Maybe the time zone is not correct: Time Zone Setting That must be the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-16 21:48:52
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| [2020-07-17 10:41:21] |
| User334445 - Posts: 13 |
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The chart is constantly not updating. i have attached a screenshot of my chartsetup, you can have a look at my current time and chart time. i am in UK and have set the time zone to London already. please help
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 Screenshot (67).png / V - Attached On 2020-07-17 10:40:56 UTC - Size: 161.52 KB - 275 views Attachment Deleted. |
| [2020-07-17 11:10:39] |
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That chart clearly is updating in real time. That is very obvious based on the data delay (DD) indicator at the top. It is not showing any delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-17 11:10:53
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| [2020-07-17 11:17:52] |
| User334445 - Posts: 13 |
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How do i get the time to be correct?
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| [2020-07-18 08:21:19] |
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Refer to the information here for Time Zones: Time Zone Setting Make sure you have the Chart itself set to the correct time zone (or set to the Global Time Zone Setting, and that that is correct). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-18 18:42:02] |
| User334445 - Posts: 13 |
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Done! thankyou. its fixed now :)
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