Support Board
Date/Time: Thu, 06 Feb 2025 01:43:20 +0000
I can not open an order
View Count: 593
| [2020-04-10 10:20:29] |
| User559814 - Posts: 3 |
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Good afternoon! I connected to the Bitmex test environment Testnet, but I can’t open an order - what is the problem? Before that, he was trading on the LIVE account - there were no problems! Please, help! Uladzimir. Date Time Of Last Edit: 2020-04-10 14:31:20
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 Bitmex testnet.png / V - Attached On 2020-04-10 10:15:34 UTC - Size: 127.71 KB - 224 views service log.png / V - Attached On 2020-04-10 10:15:42 UTC - Size: 101.6 KB - 232 views activity log.png / V - Attached On 2020-04-10 10:15:50 UTC - Size: 198.78 KB - 231 views |
| [2020-04-11 01:01:44] |
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The symbol you are using is for the regular Bitmex, not for the Testnet. You can see this in the Service Log where it states: Invalid BitMEX Trading Direct Symbol format. Needs to be [Instrument]-BMEXT.
When you go to File >> Find Symbol you will see that there are two entries, one for Bitmex and another for Bitmex Testnet. You will want to choose the symbols for Bitmex Testnet if you are connecting to that BitMex server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-11 01:02:08
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| [2020-04-11 08:56:23] |
| User559814 - Posts: 3 |
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thanks for the help!
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