Support Board
Date/Time: Wed, 05 Feb 2025 21:44:24 +0000
I keep getting not responding error and data and charts are stalling and lagging- Rithmic
View Count: 816
| [2020-04-03 00:42:35] |
| User719501 - Posts: 9 |
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Hi, Can you please investigate as to why my Sierra charts platform has been not responding for the past couple of weeks? Data has been lagging, charts not loading and when I click on a chart it stalls. It was really bad last week, worked flawlessy Monday all day and the rest of this week it has been terrible. It's not the internet, I have 215 gb speed and I even tried Think or Swim on same computer with Sierra open and TOS worked all day and no internet/ data issues. I reset the modem as well as restarted computer. I even deleted a bunch of charts from my chartbook as well. Nothing helps. |
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| [2020-04-03 01:14:33] |
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Refer to this particular help subtopic in regards to this: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart As you may know we have discontinued technical support for Rithmic but we do not think this problem is related to Rithmic. However, if you are having a lagging data problem it could be. Are you using Rithmic for live trading? Are you trading just the CME group of exchanges? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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