Support Board
Date/Time: Wed, 05 Feb 2025 21:54:26 +0000
stuck in downloading historical data, Bars may not appear until done
View Count: 1079
| [2020-04-02 13:02:47] |
| the white rabbit - Posts: 22 |
|
Hi, SC was working perfectly fine until last week, I tried a new Chartbook template. since then the msg "downloading historical data, Bars may not appear until done" last way to long for the charts to start printing again, like 45min to 1 hour . I contacted CQG and there was nothing they could help with. Reading Internal Order ID file. | 2020-04-02 16:50:20.559 Reading Trade Orders file. | 2020-04-02 16:50:21.272 Reading Trade Positions file. | 2020-04-02 16:50:21.274 Reading Account Balance file. | 2020-04-02 16:50:21.278 UDPListener (1316). Port 22904 | Listening on UDP port 22904. | 2020-04-02 16:50:21.440 Software version: 2072 64-bit | 2020-04-02 16:50:21.440 Primary Thread ID: 14936 | 2020-04-02 16:50:21.440 Usage end date: 2020-04-24 | 2020-04-02 16:50:21.440 Enabled for: Advanced Features 2. | 2020-04-02 16:50:21.440 Enabled for: Sierra Chart Historical Data Service. | 2020-04-02 16:50:21.440 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-02 16:50:21.440 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-02 16:50:21.440 Current selected Data/Trading service: CQG WebAPI | 2020-04-02 16:50:21.440 Custom symbol settings values: enabled | 2020-04-02 16:50:21.440 Chart Update Interval: 500 | 2020-04-02 16:50:21.440 Intraday Data Storage Time Unit: 0 | 2020-04-02 16:50:21.440 Time Zone: +04:00:00 (GST+04) | 2020-04-02 16:50:21.440 2020-04-02 16:50:21 Local computer time | 2020-04-02 16:50:21.440 2020-04-02 12:50:21 Local computer time in UTC | 2020-04-02 16:50:21.440 2020-04-02 16:50:21 Local computer time in SC Time Zone | 2020-04-02 16:50:21.440 2020-04-02 12:50:12 Server time in UTC | 2020-04-02 16:50:21.440 Local computer UTC time and Server UTC time difference: 7 seconds. | 2020-04-02 16:50:21.440 Program path: C:\SierraChart\ | 2020-04-02 16:50:21.440 Data Files path: C:\SierraChart\Data\ | 2020-04-02 16:50:21.440 OS Version Number: 10.0 | 2020-04-02 16:50:21.442 Locale Setting: C | 2020-04-02 16:50:21.442 DLLs: UserContributedStudies_64.dll | 2020-04-02 16:50:21.447 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-04-02 16:50:21.449 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-04-02 16:50:21.742 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-04-02 16:50:22.059 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-04-02 16:50:22.060 Received 5 login tokens. | 2020-04-02 16:50:22.473 Symbol settings MD5 received. Request ID: 1. | 2020-04-02 16:50:22.772 Requested symbol settings for service code cqg. Request ID: 2. | 2020-04-02 16:50:22.773 Symbol settings received. Request ID: 2. | 2020-04-02 16:50:25.351 CQG WebAPI | Connecting to server api.cqg.com | 2020-04-02 16:50:27.490 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-04-02 16:50:27.490 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-04-02 16:50:28.437 CQG WebSocket socket (1) | Connecting to IP: 118.201.11.218. | 2020-04-02 16:50:28.437 CQG WebSocket | Opening WebSocket. | 2020-04-02 16:50:28.998 CQG WebSocket | Sending WebSocket handshake. | 2020-04-02 16:50:28.998 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-04-02 16:50:31.282 CQG WebSocket | Server header | Connection: upgrade | 2020-04-02 16:50:31.282 CQG WebSocket | Server header | Sec-WebSocket-Accept: kROARqjNNiTRMvgdgZzmm9Ioa4w= | 2020-04-02 16:50:31.282 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-04-02 16:50:31.282 CQG WebSocket | Server header | Upgrade: websocket | 2020-04-02 16:50:31.282 CQG WebSocket | Server header | | 2020-04-02 16:50:31.282 CQG WebSocket | Web socket state is now open. | 2020-04-02 16:50:31.282 CQG WebAPI | WebSocket connected. | 2020-04-02 16:50:31.282 CQG WebAPI | Sending market data logon message. | 2020-04-02 16:50:31.289 CQG WebAPI | Base Time: 2020-03-29T18:51:45. 2020-03-29 18:51:45 | 2020-04-02 16:50:32.078 CQG WebAPI | Logon successful. Session Token = dnY1O+kYh+iOvjns2TajDmnIfEuXEjotEYyIk99B0TgJ2eTggOeloOTrJwqOMYhnI0KqvUGEf+p | 2020-04-02 16:50:32.078 CQG WebAPI | Connected to data and trading server. | 2020-04-02 16:50:32.078 Triggering next historical data download in queue. | 2020-04-02 16:50:32.081 Triggering next historical data download in queue. | 2020-04-02 16:50:32.081 Triggering next historical data download in queue. | 2020-04-02 16:50:32.081 Triggering next historical data download in queue. | 2020-04-02 16:50:32.081 Updated verified funded futures trading account ending date to: 2020-04-22 12:50:32 | 2020-04-02 16:50:32.084 CQG WebAPI | Sending Trade Accounts request message. | 2020-04-02 16:50:32.084 CQG WebAPI | Brokerage name: AMP. Account Name: 124996 | 2020-04-02 16:50:32.552 CQG WebAPI | Sending collateral subscribe request. | 2020-04-02 16:50:32.552 CQG WebAPI | Sending positions subscribe request. RequestID: 799641 | 2020-04-02 16:50:37.086 CQG WebAPI | Sending orders subscribe request. RequestID=799642 | 2020-04-02 16:50:37.086 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:37.535 F.US.EPM20 3 Min #1 | Reloading chart. | 2020-04-02 16:50:37.539 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:37.601 F.US.EPM20 1.25 Range #7 | Reloading chart. | 2020-04-02 16:50:37.602 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:37.658 F.US.EPM20 [CV] 60 Min #13 | Reloading chart. | 2020-04-02 16:50:37.661 F.US.EPM20 [CV] 60 Min #13 | Performing historical Daily data download for symbol F.US.EPM20 starting at last date in file. | 2020-04-02 16:50:37.919 Starting DelayedDownloadMonitoringTimer | 2020-04-02 16:50:37.919 Starting HDTimeoutTimer | 2020-04-02 16:50:37.919 Added historical Daily data request for F.US.EPM20 to the queue. | 2020-04-02 16:50:37.919 Triggering next historical data download in queue. | 2020-04-02 16:50:37.919 F.US.EPM20 [CV] 60 Min #13 | Waiting for historical downloads to complete with the IDs: 1, | 2020-04-02 16:50:38.079 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:38.096 F.US.EPM20 1 Day #3 | Reloading chart. | 2020-04-02 16:50:38.096 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:38.119 HD Request # 1 | Downloading Historical Daily chart data for F.US.EPM20. Starting date: 2020-03-30. Service: cqg | 2020-04-02 16:50:38.121 HD Request # 1 | Requesting historical Daily data for ESM20 starting at 2020-03-29 | 2020-04-02 16:50:38.122 CQG WebAPI | Starting real-time market data updates for: F.US.EPM20. ID: 1 Service code: cqg | 2020-04-02 16:50:38.286 CQG WebAPI | Sending symbol resolution request for F.US.EPM20. ID: 799643 | 2020-04-02 16:50:38.286 CQG WebAPI | Requesting security definition data for: F.US.EPM20. ID: 1 | 2020-04-02 16:50:38.286 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:38.286 Starting DelayedDownloadMonitoringTimer | 2020-04-02 16:50:38.286 Starting HDTimeoutTimer | 2020-04-02 16:50:38.286 Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-04-02 16:50:38.286 Intraday data recording state for symbol F.US.EPM20 is set to download 'Pending'. | 2020-04-02 16:50:38.286 Triggering next historical data download in queue. | 2020-04-02 16:50:38.286 Delaying start of download for F.US.EPM20 | 2020-04-02 16:50:38.287 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM20. Search Symbol: F.US.EPM20. Request ID: 799643. Contract ID: 1. | 2020-04-02 16:50:38.818 CQG WebAPI | Requesting market data for F.US.EPM20 | 2020-04-02 16:50:38.818 HD Request # 1 | Receiving historical Daily data for F.US.EPM20 starting at 2020-03-30 | 2020-04-02 16:50:39.990 HD Request # 1 | Writing historical Daily data to the file F.US.EPM20.dly | 2020-04-02 16:50:39.992 HD Request # 1 | Received 4 records from 2020-03-30 00:00:00 to 2020-04-02 00:00:00 (4.0 days) and wrote 4 records for F.US.EPM20 | 2020-04-02 16:50:40.008 HD Request # 1 | Completion time: 2s | 2020-04-02 16:50:40.008 HD Request # 1 | Daily data download complete for F.US.EPM20. Unique request ID: 1 | 2020-04-02 16:50:40.008 Removing historical data download ID 1. | 2020-04-02 16:50:40.008 Triggering next historical data download in queue. | 2020-04-02 16:50:40.009 F.US.EPM20 [CV] 60 Min #13 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-04-02 16:50:40.163 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:40.221 F.US.EPM20 [CV] 60 Min #13 | Reloading chart. | 2020-04-02 16:50:40.221 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 16:50:40.731 F.US.EPM20 [CV] 60 Min #13 | Reloading chart. | 2020-04-02 16:50:40.731 HD Request # 2 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg | 2020-04-02 16:50:44.286 HD Request # 2 | Download start date-time: 2020-04-01 21:43:55.000 | 2020-04-02 16:50:44.288 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2020-04-02 16:50:44.288 Socket (2) | Creating socket. | 2020-04-02 16:50:44.627 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-04-02 16:50:44.628 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-04-02 16:50:45.192 HD Request # 2 | Sending historical data logon request message. | 2020-04-02 16:50:45.192 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-04-01 21:43:55. Record interval: 0. Symbol: F.US.EPM20 | 2020-04-02 16:50:45.922 HD Request # 2 | Decompressing data. | 2020-04-02 16:50:46.142 HD Request # 2 | Receiving Intraday data for F.US.EPM20 starting at 2020-04-01 21:43:55 | 2020-04-02 16:50:46.682 HD Request # 2 | Timestamp of first Intraday data file record written: 2020-04-01 21:43:55 | 2020-04-02 16:55:19.609 HD Request # 2 | Error downloading historical Intraday data for F.US.EPM20. The download timed out. | 2020-04-02 16:56:53.841 Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-04-02 16:56:53.841 Triggering next historical data download in queue. | 2020-04-02 16:56:53.841 Historical data download thread signaled to stop. | 2020-04-02 16:56:53.841 Socket (2) | CloseSocket call. | 2020-04-02 16:56:53.841 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-04-02 16:56:53.842 HD Request # 2 | Received 37452 records from 2020-04-01 21:43:55.000 to 2020-04-01 22:03:02.021 (19.1 minutes) and wrote 37434 records for F.US.EPM20 | 2020-04-02 16:56:53.843 HD Request # 2 | Completion time: 6m 9s | 2020-04-02 16:56:53.843 HD Request # 3 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg | 2020-04-02 16:56:53.843 HD Request # 3 | Download start date-time: 2020-04-01 22:03:02.000 | 2020-04-02 16:56:53.845 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2020-04-02 16:56:53.846 Socket (3) | Creating socket. | 2020-04-02 16:56:54.464 Socket (3) | Connecting to IP: 65.182.172.42. | 2020-04-02 16:56:54.464 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-04-02 16:56:56.677 HD Request # 3 | Sending historical data logon request message. | 2020-04-02 16:56:56.677 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-04-01 22:03:02. Record interval: 0. Symbol: F.US.EPM20 | 2020-04-02 16:56:57.501 HD Request # 3 | Decompressing data. | 2020-04-02 16:56:58.526 HD Request # 3 | Receiving Intraday data for F.US.EPM20 starting at 2020-04-01 22:03:02 | 2020-04-02 16:57:02.002 Socket (2) | Socket gracefully closed by remote side. | 2020-04-02 16:58:54.479 Socket (2) | Closed. | 2020-04-02 16:58:54.479 HD Request # 3 | Error downloading historical Intraday data for F.US.EPM20. The download timed out. | 2020-04-02 16:59:30.100 Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-04-02 16:59:30.101 Triggering next historical data download in queue. | 2020-04-02 16:59:30.101 Historical data download thread signaled to stop. | 2020-04-02 16:59:30.101 Socket (3) | CloseSocket call. | 2020-04-02 16:59:30.101 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-04-02 16:59:30.101 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-04-01 22:03:02 | 2020-04-02 16:59:30.103 HD Request # 3 | Received 23957 records from 2020-04-01 22:03:02.000 to 2020-04-01 22:16:34.010 (13.5 minutes) and wrote 23935 records for F.US.EPM20 | 2020-04-02 16:59:30.103 HD Request # 3 | Completion time: 2m 37s | 2020-04-02 16:59:30.104 HD Request # 4 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg | 2020-04-02 16:59:30.104 HD Request # 4 | Download start date-time: 2020-04-01 22:16:34.000 | 2020-04-02 16:59:30.106 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2020-04-02 16:59:30.106 Socket (2) | Creating socket. | 2020-04-02 16:59:30.106 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-04-02 16:59:30.106 HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-04-02 16:59:32.065 HD Request # 4 | Sending historical data logon request message. | 2020-04-02 16:59:32.065 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-04-01 22:16:34. Record interval: 0. Symbol: F.US.EPM20 | 2020-04-02 16:59:33.271 HD Request # 4 | Decompressing data. | 2020-04-02 16:59:39.185 HD Request # 4 | Receiving Intraday data for F.US.EPM20 starting at 2020-04-01 22:16:34 | 2020-04-02 16:59:39.185 HD Request # 4 | Timestamp of first Intraday data file record written: 2020-04-01 22:16:34 | 2020-04-02 17:00:29.974 Thank you |
| [2020-04-02 13:41:58] |
| John - SC Support - Posts: 37758 |
|
First thing we need for you to do is to update to the most recent version (2074) and let us know if this resolves your issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-02 15:17:28] |
| the white rabbit - Posts: 22 |
|
most recent version (2074) is indeed downloaded, updated and active.
|
| [2020-04-02 18:00:33] |
| |
|
This problem is completely unrelated to the version. This is the issue: HD Request # 2 | Error downloading historical Intraday data for F.US.EPM20. The download timed out. | 2020-04-02 16:56:53.841 If you had this once, most likely you are going to have it again. Refer to this section for help: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-02 18:00:47
|
To post a message in this thread, you need to log in with your Sierra Chart account: