Support Board
Date/Time: Wed, 05 Feb 2025 20:04:23 +0000
Issues with trading price and timelapse
View Count: 532
| [2020-04-01 14:27:29] |
| ilwin013 - Posts: 4 |
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Hi, I've experienced today several losses that are based on some bugs (i think). The issue was that the price of the trade was different from one that I clicked on the DOM. I can't explain what is the reason for this. What I've found is that it is the time lapse between the time in the title of SC and the time in the log. I switched to Sim and took screenshots for you. 1. The current time 2. The trade I entered and exited after several seconds 3. The Log (last line) where you can see that there is a difference of 10 min. Please, advise. |
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| [2020-04-01 16:46:54] |
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We see what the problem is. You are receiving 10 minute delayed data. The CME raised their prices for market depth data. So the exchange fee did not renew because you do not have enough money on your Sierra Chart account. You need to add more credit to your account, and reactivate the exchange. You can do that from this page here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed There has been a technical notice about this when you start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-01 16:48:15
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