Support Board
Date/Time: Wed, 05 Feb 2025 23:06:59 +0000
Post From: Issues with trading price and timelapse
| [2020-04-01 16:46:54] |
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We see what the problem is. You are receiving 10 minute delayed data. The CME raised their prices for market depth data. So the exchange fee did not renew because you do not have enough money on your Sierra Chart account. You need to add more credit to your account, and reactivate the exchange. You can do that from this page here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed There has been a technical notice about this when you start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-01 16:48:15
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