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missing candles

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[2020-03-17 14:01:15] #1 [Go To First Post]
User459170 - Posts: 262
Since yesterday, if I disconnect and reconnect, there are no candles for the time period from disconnect to reconnect. So for e.g. if I disconnect at 2p.m. and reconnect at 8 p.m., between Noon and 8 p.m. there are no candles! I updated to the new version, the problem persists. Is there a solution? Date Time Of Last Edit: 2020-03-17 17:16:28

[2020-03-17 19:12:43] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-17 19:27:43] #4 [Go To First Post]
User459170 - Posts: 262
Now in MYMH20 all of yesterday's and this morning's data have disappeared! So now there's a gap between 13th March 13:55 and March 17th 12:20 Software version: 2065 64-bit \| 2020-03-17 12:20:47.341 Usage end date: 2020-04-12 \| 2020-03-17 12:20:47.341 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-17 12:20:47.341 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-17 12:20:47.341 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-17 12:20:47.341 Current selected Data/Trading service: CQG WebAPI \| 2020-03-17 12:20:47.341 Custom symbol settings values: enabled \| 2020-03-17 12:20:47.341 Chart Update Interval: 500 \| 2020-03-17 12:20:47.341 Intraday Data Storage Time Unit: 1 \| 2020-03-17 12:20:47.341 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-03-17 12:20:47.341 2020-03-17 12:20:47 Local computer time \| 2020-03-17 12:20:47.341 2020-03-17 19:20:47 Local computer time in UTC \| 2020-03-17 12:20:47.341 2020-03-17 12:20:47 Local computer time in SC Time Zone \| 2020-03-17 12:20:47.341 2020-03-17 19:12:45 Server time in UTC \| 2020-03-17 12:20:47.341 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-03-17 12:20:47.341 Program path: C:\SierraChart\ \| 2020-03-17 12:20:47.341 Data Files path: C:\SierraChart\Data\ \| 2020-03-17 12:20:47.341 OS Version Number: 10.0 \| 2020-03-17 12:20:47.341 Locale Setting: C \| 2020-03-17 12:20:47.341 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-03-17 12:20:47.342 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:20.747 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 12:23:20.747 Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. \| 2020-03-17 12:23:20.747 Triggering next historical data download in queue. \| 2020-03-17 12:23:20.747 Reloading all charts with filename: F.US.MYMH20.scid \| 2020-03-17 12:23:20.747 Added historical Daily data request for F.US.MYMH20 to the queue. \| 2020-03-17 12:23:20.747 Triggering next historical data download in queue. \| 2020-03-17 12:23:20.747 HD Request # 9 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 12:23:20.781 HD Request # 9 \| Download start date-time: 2019-12-02 16:00:00.000 \| 2020-03-17 12:23:20.782 HD Request # 9 \| Using server: ds4.sierracharts.com port 10149 \| 2020-03-17 12:23:20.782 HD Request # 10 \| Downloading Historical Daily chart data for F.US.MYMH20. Starting date: 1970-03-18. Service: cqg \| 2020-03-17 12:23:20.782 HD Request # 10 \| Requesting historical Daily data for YRH20 starting at 1970-03-17 \| 2020-03-17 12:23:20.782 Socket (2) \| Creating socket. \| 2020-03-17 12:23:20.782 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-03-17 12:23:20.782 HD Request # 9 \| Setting DTC encoding to Binary VLS \| 2020-03-17 12:23:20.938 HD Request # 9 \| Sending historical data logon request message. \| 2020-03-17 12:23:20.938 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.263 F.US.MYMH20 [CV] 30 Min #8 \| Reloading chart. \| 2020-03-17 12:23:21.264 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.265 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.286 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.301 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.312 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.373 Historical Intraday data request for F.US.MYMH20 matches current download and is queued for download since earlier data is requested. \| 2020-03-17 12:23:21.373 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 12:23:21.373 Triggering next historical data download in queue. \| 2020-03-17 12:23:21.373 HD Request # 9 \| Requesting Intraday data. Start date-time: 2019-12-02 16:00:00. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 12:23:21.501 F.US.MYMH20 [CV] 30 Min #8 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:21.507 * F.US.MYMH20 [CV] 30 Min #8 \| Waiting for historical downloads to complete with the IDs: 10, 11, \| 2020-03-17 12:23:21.508 HD Request # 9 \| Decompressing data. \| 2020-03-17 12:23:21.687 HD Request # 9 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-12-02 17:49:08 \| 2020-03-17 12:23:21.927 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.934 F.US.MYMH20 [CV] 5 Min #5 \| Reloading chart. \| 2020-03-17 12:23:21.936 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.936 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.938 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.940 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.941 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:21.948 F.US.MYMH20 [CV] 5 Min #5 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:22.093 * F.US.MYMH20 [CV] 5 Min #5 \| Waiting for historical downloads to complete with the IDs: 9, 10, \| 2020-03-17 12:23:22.093 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.139 F.US.MYMH20 [CV] 30 Min #1 \| Reloading chart. \| 2020-03-17 12:23:22.140 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.140 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.142 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.144 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.145 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.153 HD Request # 9 \| Timestamp of first Intraday data file record written: 2019-12-02 17:49:08 \| 2020-03-17 12:23:22.231 F.US.MYMH20 [CV] 30 Min #1 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:22.261 * F.US.MYMH20 [CV] 30 Min #1 \| Waiting for historical downloads to complete with the IDs: 9, 10, \| 2020-03-17 12:23:22.261 HD Request # 10 \| Receiving historical Daily data for F.US.MYMH20 starting at 2019-05-03 \| 2020-03-17 12:23:22.264 HD Request # 10 \| Writing historical Daily data to the file F.US.MYMH20.dly \| 2020-03-17 12:23:22.264 HD Request # 10 \| Received 220 records from 2019-05-03 00:00:00 to 2020-03-17 00:00:00 (320.0 days) and wrote 220 records for F.US.MYMH20 \| 2020-03-17 12:23:22.267 HD Request # 10 \| Completion time: 2s \| 2020-03-17 12:23:22.267 HD Request # 10 \| Daily data download complete for F.US.MYMH20. Unique request ID: 10 \| 2020-03-17 12:23:22.267 Removing historical data download ID 10. \| 2020-03-17 12:23:22.267 Triggering next historical data download in queue. \| 2020-03-17 12:23:22.267 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.280 F.US.MYMH20 [CV] 1 Min #3 \| Reloading chart. \| 2020-03-17 12:23:22.282 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.283 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.286 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.289 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.291 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.302 F.US.MYMH20 [CV] 1 Min #3 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:22.406 * F.US.MYMH20 [CV] 1 Min #3 \| Waiting for historical downloads to complete with the IDs: 9, \| 2020-03-17 12:23:22.406 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.449 F.US.MYMH20 [CV] 15 Sec #6 \| Reloading chart. \| 2020-03-17 12:23:22.452 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.453 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.454 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.456 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:22.462 F.US.MYMH20 [CV] 15 Sec #6 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:22.594 * F.US.MYMH20 [CV] 15 Sec #6 \| Waiting for historical downloads to complete with the IDs: 9, \| 2020-03-17 12:23:22.594 Socket (2) \| CloseSocket call. \| 2020-03-17 12:23:37.831 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 12:23:37.831 Historical data download thread signaled to stop. \| 2020-03-17 12:23:37.832 HD Request # 9 \| Received 1317824 records from 2019-12-02 17:49:08.000 to 2020-03-13 13:59:55.000 (101.8 days) and wrote 1317824 records for F.US.MYMH20 \| 2020-03-17 12:23:37.832 Added 189 Time and Sales records to Intraday data file for F.US.MYMH20 after download. \| 2020-03-17 12:23:37.834 HD Request # 9 \| Completion time: 17s \| 2020-03-17 12:23:37.835 HD Request # 9 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 9 \| 2020-03-17 12:23:37.835 Removing historical data download ID 9. \| 2020-03-17 12:23:37.835 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 12:23:37.835 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 12:23:37.836 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 12:23:37.836 HD Request # 9 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 12:23:37.836 Triggering next historical data download in queue. \| 2020-03-17 12:23:37.836 HD Request # 11 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 12:23:37.836 HD Request # 11 \| Download start date-time: 2019-11-26 16:00:00.000 \| 2020-03-17 12:23:37.837 HD Request # 11 \| Disabling Intraday chart updating for symbol. \| 2020-03-17 12:23:37.837 HD Request # 11 \| Using server: ds3.sierracharts.com port 10150 \| 2020-03-17 12:23:37.838 Socket (3) \| Creating socket. \| 2020-03-17 12:23:37.838 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-03-17 12:23:37.838 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-17 12:23:37.904 Socket (2) \| Closed. \| 2020-03-17 12:23:37.904 F.US.MYMH20 [CV] 1 Min #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:23:37.958 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:37.959 F.US.MYMH20 [CV] 1 Min #3 \| Reloading chart. \| 2020-03-17 12:23:37.959 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:23:37.963 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:23:37.963 HD Request # 11 \| Setting DTC encoding to Binary VLS \| 2020-03-17 12:23:37.983 HD Request # 11 \| Sending historical data logon request message. \| 2020-03-17 12:23:37.983 HD Request # 11 \| Requesting Intraday data. Start date-time: 2019-11-26 16:00:00. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 12:23:38.042 HD Request # 11 \| Decompressing data. \| 2020-03-17 12:23:38.107 F.US.MYMH20 [CV] 15 Sec #6 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:23:38.158 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.212 F.US.MYMH20 [CV] 15 Sec #6 \| Reloading chart. \| 2020-03-17 12:23:38.213 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:23:38.217 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:23:38.217 F.US.MYMH20 [CV] 5 Min #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:23:38.249 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.251 F.US.MYMH20 [CV] 5 Min #5 \| Reloading chart. \| 2020-03-17 12:23:38.251 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:23:38.257 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:23:38.257 F.US.MYMH20 [CV] 30 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:23:38.282 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.284 F.US.MYMH20 [CV] 30 Min #1 \| Reloading chart. \| 2020-03-17 12:23:38.284 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:23:38.290 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:23:38.290 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.477 F.US.MYMH20 [CV] 1 Min #3 \| Reloading chart. \| 2020-03-17 12:23:38.477 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.478 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.480 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.483 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.486 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.497 F.US.MYMH20 [CV] 1 Min #3 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:38.742 * F.US.MYMH20 [CV] 1 Min #3 \| Waiting for historical downloads to complete with the IDs: 11, \| 2020-03-17 12:23:38.742 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.755 F.US.MYMH20 [CV] 15 Sec #6 \| Reloading chart. \| 2020-03-17 12:23:38.755 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.756 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.759 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.761 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:38.786 F.US.MYMH20 [CV] 15 Sec #6 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:39.011 * F.US.MYMH20 [CV] 15 Sec #6 \| Waiting for historical downloads to complete with the IDs: 11, \| 2020-03-17 12:23:39.011 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.016 F.US.MYMH20 [CV] 5 Min #5 \| Reloading chart. \| 2020-03-17 12:23:39.016 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.016 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.019 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.022 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.026 HD Request # 11 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-11-26 21:28:08 \| 2020-03-17 12:23:39.031 HD Request # 11 \| Truncating file to starting date-time of 2019-11-26 21:28:08.000 \| 2020-03-17 12:23:39.031 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.090 F.US.MYMH20 [CV] 5 Min #5 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:39.338 * F.US.MYMH20 [CV] 5 Min #5 \| Waiting for historical downloads to complete with the IDs: 11, \| 2020-03-17 12:23:39.338 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.345 F.US.MYMH20 [CV] 30 Min #1 \| Reloading chart. \| 2020-03-17 12:23:39.345 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.346 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.349 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.353 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.355 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:23:39.374 F.US.MYMH20 [CV] 30 Min #1 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:23:39.586 * F.US.MYMH20 [CV] 30 Min #1 \| Waiting for historical downloads to complete with the IDs: 11, \| 2020-03-17 12:23:39.586 F.US.MYMH20 [CV] 30 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 12:23:40.209 F.US.MYMH20 [CV] 5 Min #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 12:23:40.237 F.US.MYMH20 [CV] 15 Sec #6 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 12:23:40.429 F.US.MYMH20 [CV] 1 Min #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 12:23:40.471 HD Request # 11 \| Timestamp of first Intraday data file record written: 2019-11-26 21:28:08 \| 2020-03-17 12:23:41.500 Socket (3) \| CloseSocket call. \| 2020-03-17 12:24:16.146 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 12:24:16.146 Historical data download thread signaled to stop. \| 2020-03-17 12:24:16.147 HD Request # 11 \| Received 1319994 records from 2019-11-26 21:28:08.000 to 2020-03-13 13:59:55.000 (107.6 days) and wrote 1319994 records for F.US.MYMH20 \| 2020-03-17 12:24:16.148 Added 188 Time and Sales records to Intraday data file for F.US.MYMH20 after download. \| 2020-03-17 12:24:16.149 HD Request # 11 \| Completion time: 39s \| 2020-03-17 12:24:16.150 HD Request # 11 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 11 \| 2020-03-17 12:24:16.150 Removing historical data download ID 11. \| 2020-03-17 12:24:16.150 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 12:24:16.150 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 12:24:16.150 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 12:24:16.150 HD Request # 11 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 12:24:16.150 F.US.MYMH20 [CV] 5 Min #5 \| Flagging to reload Intraday data on download completion. \| 2020-03-17 12:24:16.150 F.US.MYMH20 [CV] 15 Sec #6 \| Flagging to reload Intraday data on download completion. \| 2020-03-17 12:24:16.150 F.US.MYMH20 [CV] 30 Min #1 \| Flagging to reload Intraday data on download completion. \| 2020-03-17 12:24:16.150 F.US.MYMH20 [CV] 1 Min #3 \| Flagging to reload Intraday data on download completion. \| 2020-03-17 12:24:16.150 F.US.MYMH20 [CV] 30 Min #8 \| Flagging to reload Intraday data on download completion. \| 2020-03-17 12:24:16.150 Triggering next historical data download in queue. \| 2020-03-17 12:24:16.150 Socket (3) \| Socket gracefully closed by remote side. \| 2020-03-17 12:24:16.207 Socket (3) \| Closed. \| 2020-03-17 12:24:16.207 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.500 F.US.MYMH20 [CV] 1 Min #3 \| Reloading chart. \| 2020-03-17 12:24:16.500 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.501 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.507 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.512 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.516 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.531 F.US.MYMH20 [CV] 1 Min #3 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:24:16.632 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:24:16.636 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:24:16.636 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.657 F.US.MYMH20 [CV] 30 Min #8 \| Reloading chart. \| 2020-03-17 12:24:16.657 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.657 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.660 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.663 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.665 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.676 F.US.MYMH20 [CV] 30 Min #8 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:24:16.802 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:24:16.806 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:24:16.806 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.821 F.US.MYMH20 [CV] 5 Min #5 \| Reloading chart. \| 2020-03-17 12:24:16.821 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.821 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.825 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.827 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.828 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:16.838 F.US.MYMH20 [CV] 5 Min #5 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:24:16.982 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:24:16.986 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:24:16.986 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.006 F.US.MYMH20 [CV] 15 Sec #6 \| Reloading chart. \| 2020-03-17 12:24:17.006 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.006 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.009 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.011 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.023 F.US.MYMH20 [CV] 15 Sec #6 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:24:17.191 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:24:17.193 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:24:17.193 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.219 F.US.MYMH20 [CV] 30 Min #1 \| Reloading chart. \| 2020-03-17 12:24:17.220 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.220 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.223 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.226 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.228 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:24:17.239 F.US.MYMH20 [CV] 30 Min #1 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:24:17.453 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:24:17.458 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:24:17.458 Warning: Caught an exception during the processing of a timer event. Source: c_ButtonCollection::m_ButtonsUpdateTimer \| 2020-03-17 12:24:19.629 * Warning: Caught an exception during the processing of a timer event. Source: c_ButtonCollection::m_ButtonsUpdateTimer \| 2020-03-17 12:24:19.638 * F.US.MYMH20 [CV] 1 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-03-17 12:24:20.601

[2020-03-17 19:46:52] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Our first concern is this: Warning: Caught an exception during the processing of a timer event. Source: c_ButtonCollection::m_ButtonsUpdateTimer \| 2020-03-17 12:24:19.629 * Warning: Caught an exception during the processing of a timer event. Source: c_ButtonCollection::m_ButtonsUpdateTimer \| 2020-03-17 12:24:19.638 * We need to look into this problem now. Is there anything you do in Sierra Chart which causes these messages to occur? If you can reproduce this we would like to do a remote assistance session to gather more information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-17 19:56:47] #6 [Go To First Post]
User459170 - Posts: 262
The only thing I have done is change the button text to image. Not sure what that is, there are no timed events. There was a countdown timer study which I have now removed. There still is a gap and here's the new message log after removing the countdown timer and deleting and downloading data again. Software version: 2065 64-bit \| 2020-03-17 12:53:59.002 Usage end date: 2020-04-12 \| 2020-03-17 12:53:59.002 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-17 12:53:59.002 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-17 12:53:59.002 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-17 12:53:59.002 Current selected Data/Trading service: CQG WebAPI \| 2020-03-17 12:53:59.002 Custom symbol settings values: enabled \| 2020-03-17 12:53:59.015 Chart Update Interval: 500 \| 2020-03-17 12:53:59.015 Intraday Data Storage Time Unit: 1 \| 2020-03-17 12:53:59.015 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-03-17 12:53:59.015 2020-03-17 12:53:59 Local computer time \| 2020-03-17 12:53:59.015 2020-03-17 19:53:59 Local computer time in UTC \| 2020-03-17 12:53:59.015 2020-03-17 12:53:59 Local computer time in SC Time Zone \| 2020-03-17 12:53:59.015 2020-03-17 19:12:45 Server time in UTC \| 2020-03-17 12:53:59.015 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-03-17 12:53:59.015 Program path: C:\SierraChart\ \| 2020-03-17 12:53:59.015 Data Files path: C:\SierraChart\Data\ \| 2020-03-17 12:53:59.015 OS Version Number: 10.0 \| 2020-03-17 12:53:59.016 Locale Setting: C \| 2020-03-17 12:53:59.016 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-03-17 12:53:59.017 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.048 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 12:54:17.048 Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. \| 2020-03-17 12:54:17.048 Triggering next historical data download in queue. \| 2020-03-17 12:54:17.048 Reloading all charts with filename: F.US.MYMH20.scid \| 2020-03-17 12:54:17.048 Added historical Daily data request for F.US.MYMH20 to the queue. \| 2020-03-17 12:54:17.048 Triggering next historical data download in queue. \| 2020-03-17 12:54:17.048 HD Request # 14 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 12:54:17.048 HD Request # 14 \| Download start date-time: 2019-12-02 16:00:00.000 \| 2020-03-17 12:54:17.084 HD Request # 14 \| Using server: ds3.sierracharts.com port 10150 \| 2020-03-17 12:54:17.085 HD Request # 15 \| Downloading Historical Daily chart data for F.US.MYMH20. Starting date: 1970-03-18. Service: cqg \| 2020-03-17 12:54:17.085 HD Request # 15 \| Requesting historical Daily data for YRH20 starting at 1970-03-17 \| 2020-03-17 12:54:17.085 Socket (2) \| Creating socket. \| 2020-03-17 12:54:17.086 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-03-17 12:54:17.086 HD Request # 14 \| Setting DTC encoding to Binary VLS \| 2020-03-17 12:54:17.245 HD Request # 14 \| Sending historical data logon request message. \| 2020-03-17 12:54:17.245 HD Request # 14 \| Requesting Intraday data. Start date-time: 2019-12-02 16:00:00. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 12:54:17.302 HD Request # 14 \| Decompressing data. \| 2020-03-17 12:54:17.362 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.528 F.US.MYMH20 [CV] 30 Min #8 \| Reloading chart. \| 2020-03-17 12:54:17.529 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.529 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.531 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.533 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.535 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.542 F.US.MYMH20 [CV] 30 Min #8 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:17.645 * F.US.MYMH20 [CV] 30 Min #8 \| Waiting for historical downloads to complete with the IDs: 14, 15, \| 2020-03-17 12:54:17.645 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.658 F.US.MYMH20 [CV] 15 Sec #6 \| Reloading chart. \| 2020-03-17 12:54:17.661 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.662 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.665 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.668 HD Request # 14 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-12-02 17:49:08 \| 2020-03-17 12:54:17.672 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.674 F.US.MYMH20 [CV] 15 Sec #6 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:17.776 * F.US.MYMH20 [CV] 15 Sec #6 \| Waiting for historical downloads to complete with the IDs: 14, 15, \| 2020-03-17 12:54:17.776 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.792 F.US.MYMH20 [CV] 5 Min #5 \| Reloading chart. \| 2020-03-17 12:54:17.794 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.794 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.797 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.799 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.801 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.808 F.US.MYMH20 [CV] 5 Min #5 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:17.909 * F.US.MYMH20 [CV] 5 Min #5 \| Waiting for historical downloads to complete with the IDs: 14, 15, \| 2020-03-17 12:54:17.909 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.913 F.US.MYMH20 [CV] 30 Min #1 \| Reloading chart. \| 2020-03-17 12:54:17.914 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.914 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.916 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.919 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.920 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:17.927 F.US.MYMH20 [CV] 30 Min #1 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:18.029 * F.US.MYMH20 [CV] 30 Min #1 \| Waiting for historical downloads to complete with the IDs: 14, 15, \| 2020-03-17 12:54:18.029 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:18.046 F.US.MYMH20 [CV] 1 Min #3 \| Reloading chart. \| 2020-03-17 12:54:18.049 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:18.049 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:18.052 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:18.054 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:18.056 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:18.063 F.US.MYMH20 [CV] 1 Min #3 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:18.166 * F.US.MYMH20 [CV] 1 Min #3 \| Waiting for historical downloads to complete with the IDs: 14, 15, \| 2020-03-17 12:54:18.166 HD Request # 14 \| Timestamp of first Intraday data file record written: 2019-12-02 17:49:08 \| 2020-03-17 12:54:18.404 HD Request # 15 \| Receiving historical Daily data for F.US.MYMH20 starting at 2019-05-03 \| 2020-03-17 12:54:18.745 HD Request # 15 \| Writing historical Daily data to the file F.US.MYMH20.dly \| 2020-03-17 12:54:18.746 HD Request # 15 \| Received 220 records from 2019-05-03 00:00:00 to 2020-03-17 00:00:00 (320.0 days) and wrote 220 records for F.US.MYMH20 \| 2020-03-17 12:54:18.751 HD Request # 15 \| Completion time: 1s \| 2020-03-17 12:54:18.752 HD Request # 15 \| Daily data download complete for F.US.MYMH20. Unique request ID: 15 \| 2020-03-17 12:54:18.752 Removing historical data download ID 15. \| 2020-03-17 12:54:18.752 Triggering next historical data download in queue. \| 2020-03-17 12:54:18.752 Socket (2) \| CloseSocket call. \| 2020-03-17 12:54:58.173 Historical data download thread signaled to stop. \| 2020-03-17 12:54:58.173 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 12:54:58.173 HD Request # 14 \| Received 1319898 records from 2019-12-02 17:49:08.000 to 2020-03-13 13:59:55.000 (101.8 days) and wrote 1319898 records for F.US.MYMH20 \| 2020-03-17 12:54:58.173 Added 80 Time and Sales records to Intraday data file for F.US.MYMH20 after download. \| 2020-03-17 12:54:58.174 HD Request # 14 \| Completion time: 41s \| 2020-03-17 12:54:58.174 HD Request # 14 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 14 \| 2020-03-17 12:54:58.174 Removing historical data download ID 14. \| 2020-03-17 12:54:58.174 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 12:54:58.174 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 12:54:58.175 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 12:54:58.175 HD Request # 14 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 12:54:58.175 Triggering next historical data download in queue. \| 2020-03-17 12:54:58.175 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-17 12:54:58.234 Socket (2) \| Closed. \| 2020-03-17 12:54:58.234 F.US.MYMH20 [CV] 5 Min #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:54:58.407 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.409 F.US.MYMH20 [CV] 5 Min #5 \| Reloading chart. \| 2020-03-17 12:54:58.409 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:58.418 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:58.418 F.US.MYMH20 [CV] 30 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:54:58.444 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.446 F.US.MYMH20 [CV] 30 Min #1 \| Reloading chart. \| 2020-03-17 12:54:58.446 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:58.449 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:58.449 F.US.MYMH20 [CV] 1 Min #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:54:58.469 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.470 F.US.MYMH20 [CV] 1 Min #3 \| Reloading chart. \| 2020-03-17 12:54:58.470 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:58.477 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:58.477 F.US.MYMH20 [CV] 30 Min #8 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:54:58.497 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.502 F.US.MYMH20 [CV] 30 Min #8 \| Reloading chart. \| 2020-03-17 12:54:58.502 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:58.509 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:58.509 F.US.MYMH20 [CV] 15 Sec #6 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2020-03-17 12:54:58.531 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.563 F.US.MYMH20 [CV] 15 Sec #6 \| Reloading chart. \| 2020-03-17 12:54:58.563 Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:58.565 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:58.565 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.954 F.US.MYMH20 [CV] 5 Min #5 \| Reloading chart. \| 2020-03-17 12:54:58.954 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.955 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.958 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.960 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.963 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:58.973 F.US.MYMH20 [CV] 5 Min #5 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:59.224 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:59.230 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:59.230 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.249 F.US.MYMH20 [CV] 30 Min #1 \| Reloading chart. \| 2020-03-17 12:54:59.249 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.250 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.252 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.255 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.258 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.267 F.US.MYMH20 [CV] 30 Min #1 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:59.483 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:59.488 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:59.488 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.568 F.US.MYMH20 [CV] 1 Min #3 \| Reloading chart. \| 2020-03-17 12:54:59.568 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.569 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.572 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.575 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.577 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.587 F.US.MYMH20 [CV] 1 Min #3 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:54:59.814 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:54:59.819 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:54:59.819 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.885 F.US.MYMH20 [CV] 30 Min #8 \| Reloading chart. \| 2020-03-17 12:54:59.885 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.885 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.888 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.891 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.893 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:54:59.903 F.US.MYMH20 [CV] 30 Min #8 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:55:00.173 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:55:00.179 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:55:00.179 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:55:00.196 F.US.MYMH20 [CV] 15 Sec #6 \| Reloading chart. \| 2020-03-17 12:55:00.196 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:55:00.196 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:55:00.282 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:55:00.284 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 12:55:00.295 F.US.MYMH20 [CV] 15 Sec #6 \| Dates not found while checking for invalid data in continuous contract data files. F.US.MYMM19 \| 2020-03-17 12:55:00.535 * Unable to determine transition date based on volume from files: F.US.MYMZ18.dly, F.US.MYMH19.dly \| 2020-03-17 12:55:00.537 The F.US.MYMH19.dly symbol may not be the active contract month. \| 2020-03-17 12:55:00.537 F.US.MYMH20 [CV] 1 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-03-17 12:55:03.594 Date Time Of Last Edit: 2020-03-17 19:57:27

[2020-03-17 20:02:49] #7 [Go To First Post]
User459170 - Posts: 262
Hi, To remove any confusion, I created a new chartbook with No studies at all and deleted and downloaded all data. Here's the message log of it. The gap still exists. Software version: 2065 64-bit \| 2020-03-17 13:00:20.150 Usage end date: 2020-04-12 \| 2020-03-17 13:00:20.150 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-17 13:00:20.150 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-17 13:00:20.150 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-17 13:00:20.150 Current selected Data/Trading service: CQG WebAPI \| 2020-03-17 13:00:20.150 Custom symbol settings values: enabled \| 2020-03-17 13:00:20.150 Chart Update Interval: 500 \| 2020-03-17 13:00:20.150 Intraday Data Storage Time Unit: 1 \| 2020-03-17 13:00:20.150 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-03-17 13:00:20.150 2020-03-17 13:00:20 Local computer time \| 2020-03-17 13:00:20.150 2020-03-17 20:00:20 Local computer time in UTC \| 2020-03-17 13:00:20.150 2020-03-17 13:00:20 Local computer time in SC Time Zone \| 2020-03-17 13:00:20.150 2020-03-17 19:12:45 Server time in UTC \| 2020-03-17 13:00:20.150 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-03-17 13:00:20.150 Program path: C:\SierraChart\ \| 2020-03-17 13:00:20.150 Data Files path: C:\SierraChart\Data\ \| 2020-03-17 13:00:20.150 OS Version Number: 10.0 \| 2020-03-17 13:00:20.151 Locale Setting: C \| 2020-03-17 13:00:20.151 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-03-17 13:00:20.151 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 13:00:49.504 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 13:00:49.504 Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. \| 2020-03-17 13:00:49.504 Triggering next historical data download in queue. \| 2020-03-17 13:00:49.504 Reloading all charts with filename: F.US.MYMH20.scid \| 2020-03-17 13:00:49.504 HD Request # 16 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 13:00:49.504 HD Request # 16 \| Download start date-time: 2019-09-13 13:00:49.000 \| 2020-03-17 13:00:49.507 HD Request # 16 \| Using server: ds4.sierracharts.com port 10149 \| 2020-03-17 13:00:49.507 Socket (2) \| Creating socket. \| 2020-03-17 13:00:49.507 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-03-17 13:00:49.507 HD Request # 16 \| Setting DTC encoding to Binary VLS \| 2020-03-17 13:00:49.644 HD Request # 16 \| Sending historical data logon request message. \| 2020-03-17 13:00:49.644 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 13:00:49.724 F.US.MYMH20 5 Min #1 \| Reloading chart. \| 2020-03-17 13:00:49.726 F.US.MYMH20 5 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 13:00:49.748 HD Request # 16 \| Requesting Intraday data. Start date-time: 2019-09-13 13:00:49. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 13:00:50.256 HD Request # 16 \| Decompressing data. \| 2020-03-17 13:00:50.611 HD Request # 16 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-10-02 00:12:59 \| 2020-03-17 13:00:51.310 HD Request # 16 \| Timestamp of first Intraday data file record written: 2019-10-02 00:12:59 \| 2020-03-17 13:00:51.595 Socket (2) \| CloseSocket call. \| 2020-03-17 13:01:09.237 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 13:01:09.237 Historical data download thread signaled to stop. \| 2020-03-17 13:01:09.279 HD Request # 16 \| Received 1318529 records from 2019-10-02 00:12:59.000 to 2020-03-13 13:59:55.000 (163.6 days) and wrote 1318529 records for F.US.MYMH20 \| 2020-03-17 13:01:09.279 Added 100 Time and Sales records to Intraday data file for F.US.MYMH20 after download. \| 2020-03-17 13:01:09.280 HD Request # 16 \| Completion time: 20s \| 2020-03-17 13:01:09.280 HD Request # 16 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 16 \| 2020-03-17 13:01:09.280 Removing historical data download ID 16. \| 2020-03-17 13:01:09.280 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 13:01:09.280 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 13:01:09.281 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 13:01:09.281 HD Request # 16 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 13:01:09.281 Triggering next historical data download in queue. \| 2020-03-17 13:01:09.281 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-17 13:01:09.307 Socket (2) \| Closed. \| 2020-03-17 13:01:09.308 Date Time Of Last Edit: 2020-03-17 20:06:47

[2020-03-17 20:52:48] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The missing data is now patched. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We still need to look into that exception issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-17 21:15:49] #9 [Go To First Post]
User459170 - Posts: 262
"We still need to look into that exception issue. " I am unable to recreate the problem. I tried adding the Countdown Timer again, but didnt get that error message. I have had to download twice though. The first download gave me the gap, the second download fixed it. I repeated again, the same, the first download gave me the gap still and the second download fixed it. Will post the second log in another post. Software version: 2065 64-bit \| 2020-03-17 14:09:17.991 Usage end date: 2020-04-12 \| 2020-03-17 14:09:17.991 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-17 14:09:17.991 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-17 14:09:17.991 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-17 14:09:17.991 Current selected Data/Trading service: CQG WebAPI \| 2020-03-17 14:09:17.991 Custom symbol settings values: enabled \| 2020-03-17 14:09:18.012 Chart Update Interval: 500 \| 2020-03-17 14:09:18.012 Intraday Data Storage Time Unit: 1 \| 2020-03-17 14:09:18.012 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-03-17 14:09:18.012 2020-03-17 14:09:18 Local computer time \| 2020-03-17 14:09:18.012 2020-03-17 21:09:18 Local computer time in UTC \| 2020-03-17 14:09:18.012 2020-03-17 14:09:18 Local computer time in SC Time Zone \| 2020-03-17 14:09:18.012 2020-03-17 19:12:45 Server time in UTC \| 2020-03-17 14:09:18.012 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-03-17 14:09:18.012 Program path: C:\SierraChart\ \| 2020-03-17 14:09:18.012 Data Files path: C:\SierraChart\Data\ \| 2020-03-17 14:09:18.012 OS Version Number: 10.0 \| 2020-03-17 14:09:18.013 Locale Setting: C \| 2020-03-17 14:09:18.013 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-03-17 14:09:18.013 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:09:31.298 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 14:09:31.298 Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. \| 2020-03-17 14:09:31.298 Triggering next historical data download in queue. \| 2020-03-17 14:09:31.298 Reloading all charts with filename: F.US.MYMH20.scid \| 2020-03-17 14:09:31.298 HD Request # 20 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 14:09:31.298 HD Request # 20 \| Download start date-time: 2019-09-13 14:09:31.000 \| 2020-03-17 14:09:31.301 HD Request # 20 \| Using server: ds4.sierracharts.com port 10149 \| 2020-03-17 14:09:31.301 Socket (2) \| Creating socket. \| 2020-03-17 14:09:31.301 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-03-17 14:09:31.301 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:09:31.335 F.US.MYMH20 5 Min #1 \| Reloading chart. \| 2020-03-17 14:09:31.336 F.US.MYMH20 5 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:09:31.345 HD Request # 20 \| Setting DTC encoding to Binary VLS \| 2020-03-17 14:09:31.436 HD Request # 20 \| Sending historical data logon request message. \| 2020-03-17 14:09:31.436 HD Request # 20 \| Requesting Intraday data. Start date-time: 2019-09-13 14:09:31. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 14:09:31.995 HD Request # 20 \| Decompressing data. \| 2020-03-17 14:09:32.062 HD Request # 20 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-10-02 00:12:59 \| 2020-03-17 14:09:32.289 HD Request # 20 \| Timestamp of first Intraday data file record written: 2019-10-02 00:12:59 \| 2020-03-17 14:09:32.529 Socket (2) \| CloseSocket call. \| 2020-03-17 14:09:41.841 Historical data download thread signaled to stop. \| 2020-03-17 14:09:41.841 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 14:09:41.841 HD Request # 20 \| Received 1318573 records from 2019-10-02 00:12:59.000 to 2020-03-17 13:59:52.000 (167.6 days) and wrote 1318573 records for F.US.MYMH20 \| 2020-03-17 14:09:41.842 HD Request # 20 \| Completion time: 10s \| 2020-03-17 14:09:41.844 HD Request # 20 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 20 \| 2020-03-17 14:09:41.844 Removing historical data download ID 20. \| 2020-03-17 14:09:41.844 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 14:09:41.844 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:09:41.845 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 14:09:41.845 HD Request # 20 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 14:09:41.845 Triggering next historical data download in queue. \| 2020-03-17 14:09:41.845 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-17 14:09:41.918 Socket (2) \| Closed. \| 2020-03-17 14:09:41.918 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:10:00.269 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 14:10:00.269 Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. \| 2020-03-17 14:10:00.269 Triggering next historical data download in queue. \| 2020-03-17 14:10:00.269 Reloading all charts with filename: F.US.MYMH20.scid \| 2020-03-17 14:10:00.269 HD Request # 21 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 14:10:00.269 HD Request # 21 \| Download start date-time: 2019-09-13 14:10:00.000 \| 2020-03-17 14:10:00.271 HD Request # 21 \| Using server: ds3.sierracharts.com port 10150 \| 2020-03-17 14:10:00.271 Socket (2) \| Creating socket. \| 2020-03-17 14:10:00.271 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-03-17 14:10:00.271 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:10:00.321 F.US.MYMH20 5 Min #1 \| Reloading chart. \| 2020-03-17 14:10:00.322 F.US.MYMH20 5 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:10:00.336 HD Request # 21 \| Setting DTC encoding to Binary VLS \| 2020-03-17 14:10:00.445 HD Request # 21 \| Sending historical data logon request message. \| 2020-03-17 14:10:00.445 HD Request # 21 \| Requesting Intraday data. Start date-time: 2019-09-13 14:10:00. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 14:10:00.499 HD Request # 21 \| Decompressing data. \| 2020-03-17 14:10:00.553 HD Request # 21 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-09-18 06:36:01 \| 2020-03-17 14:10:00.840 HD Request # 21 \| Timestamp of first Intraday data file record written: 2019-09-18 06:36:01 \| 2020-03-17 14:10:01.805 Socket (2) \| CloseSocket call. \| 2020-03-17 14:10:44.992 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 14:10:44.993 Historical data download thread signaled to stop. \| 2020-03-17 14:10:44.993 HD Request # 21 \| Received 1350558 records from 2019-09-18 06:36:01.000 to 2020-03-17 13:59:52.000 (181.3 days) and wrote 1350558 records for F.US.MYMH20 \| 2020-03-17 14:10:44.993 HD Request # 21 \| Completion time: 44s \| 2020-03-17 14:10:44.994 HD Request # 21 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 21 \| 2020-03-17 14:10:44.994 Removing historical data download ID 21. \| 2020-03-17 14:10:44.994 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 14:10:44.994 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:10:44.995 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 14:10:44.995 HD Request # 21 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 14:10:44.995 Triggering next historical data download in queue. \| 2020-03-17 14:10:44.995 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-17 14:10:45.053 Socket (2) \| Closed. \| 2020-03-17 14:10:45.053 Date Time Of Last Edit: 2020-03-17 21:21:02

[2020-03-17 21:17:44] #10 [Go To First Post]
User459170 - Posts: 262
Once again, the first delete and download gave the gap and the second download and delete fixed it. Software version: 2065 64-bit \| 2020-03-17 14:13:26.888 Usage end date: 2020-04-12 \| 2020-03-17 14:13:26.888 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-17 14:13:26.888 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-17 14:13:26.888 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-17 14:13:26.888 Current selected Data/Trading service: CQG WebAPI \| 2020-03-17 14:13:26.888 Custom symbol settings values: enabled \| 2020-03-17 14:13:26.888 Chart Update Interval: 500 \| 2020-03-17 14:13:26.888 Intraday Data Storage Time Unit: 1 \| 2020-03-17 14:13:26.888 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-03-17 14:13:26.888 2020-03-17 14:13:26 Local computer time \| 2020-03-17 14:13:26.888 2020-03-17 21:13:26 Local computer time in UTC \| 2020-03-17 14:13:26.888 2020-03-17 14:13:26 Local computer time in SC Time Zone \| 2020-03-17 14:13:26.888 2020-03-17 19:12:45 Server time in UTC \| 2020-03-17 14:13:26.888 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-03-17 14:13:26.888 Program path: C:\SierraChart\ \| 2020-03-17 14:13:26.888 Data Files path: C:\SierraChart\Data\ \| 2020-03-17 14:13:26.888 OS Version Number: 10.0 \| 2020-03-17 14:13:26.889 Locale Setting: C \| 2020-03-17 14:13:26.889 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-03-17 14:13:26.890 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:13:38.171 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 14:13:38.171 Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. \| 2020-03-17 14:13:38.171 Triggering next historical data download in queue. \| 2020-03-17 14:13:38.171 Reloading all charts with filename: F.US.MYMH20.scid \| 2020-03-17 14:13:38.171 HD Request # 22 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 14:13:38.171 HD Request # 22 \| Download start date-time: 2019-09-13 14:13:38.000 \| 2020-03-17 14:13:38.172 HD Request # 22 \| Using server: ds4.sierracharts.com port 10149 \| 2020-03-17 14:13:38.172 Socket (2) \| Creating socket. \| 2020-03-17 14:13:38.173 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-03-17 14:13:38.173 HD Request # 22 \| Setting DTC encoding to Binary VLS \| 2020-03-17 14:13:38.319 HD Request # 22 \| Sending historical data logon request message. \| 2020-03-17 14:13:38.319 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:13:38.622 F.US.MYMH20 5 Min #1 \| Reloading chart. \| 2020-03-17 14:13:38.626 F.US.MYMH20 5 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:13:38.648 HD Request # 22 \| Requesting Intraday data. Start date-time: 2019-09-13 14:13:38. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 14:13:38.879 HD Request # 22 \| Decompressing data. \| 2020-03-17 14:13:38.946 HD Request # 22 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-10-02 00:12:59 \| 2020-03-17 14:13:39.191 HD Request # 22 \| Timestamp of first Intraday data file record written: 2019-10-02 00:12:59 \| 2020-03-17 14:13:39.643 Socket (2) \| CloseSocket call. \| 2020-03-17 14:13:50.510 Historical data download thread signaled to stop. \| 2020-03-17 14:13:50.510 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 14:13:50.510 HD Request # 22 \| Received 1318573 records from 2019-10-02 00:12:59.000 to 2020-03-17 13:59:52.000 (167.6 days) and wrote 1318573 records for F.US.MYMH20 \| 2020-03-17 14:13:50.510 HD Request # 22 \| Completion time: 12s \| 2020-03-17 14:13:50.511 HD Request # 22 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 22 \| 2020-03-17 14:13:50.511 Removing historical data download ID 22. \| 2020-03-17 14:13:50.511 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 14:13:50.511 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:13:50.511 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 14:13:50.511 HD Request # 22 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 14:13:50.511 Triggering next historical data download in queue. \| 2020-03-17 14:13:50.511 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-17 14:13:50.582 Socket (2) \| Closed. \| 2020-03-17 14:13:50.582 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:14:19.433 Added historical Intraday data request for F.US.MYMH20 to the queue. \| 2020-03-17 14:14:19.434 Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. \| 2020-03-17 14:14:19.434 Triggering next historical data download in queue. \| 2020-03-17 14:14:19.434 Reloading all charts with filename: F.US.MYMH20.scid \| 2020-03-17 14:14:19.434 HD Request # 23 \| Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg \| 2020-03-17 14:14:19.434 HD Request # 23 \| Download start date-time: 2019-09-13 14:14:19.000 \| 2020-03-17 14:14:19.434 HD Request # 23 \| Using server: ds3.sierracharts.com port 10150 \| 2020-03-17 14:14:19.434 Socket (2) \| Creating socket. \| 2020-03-17 14:14:19.434 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-03-17 14:14:19.435 HD Request # 23 \| Setting DTC encoding to Binary VLS \| 2020-03-17 14:14:19.575 HD Request # 23 \| Sending historical data logon request message. \| 2020-03-17 14:14:19.575 HD Request # 23 \| Requesting Intraday data. Start date-time: 2019-09-13 14:14:19. Record interval: 1. Symbol: F.US.MYMH20 \| 2020-03-17 14:14:19.634 Using SC exchange feed2. Symbol: F.US.MYM?## \| 2020-03-17 14:14:19.664 F.US.MYMH20 5 Min #1 \| Reloading chart. \| 2020-03-17 14:14:19.668 F.US.MYMH20 5 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:14:19.694 HD Request # 23 \| Decompressing data. \| 2020-03-17 14:14:19.712 HD Request # 23 \| Receiving Intraday data for F.US.MYMH20 starting at 2019-09-18 06:36:01 \| 2020-03-17 14:14:20.189 HD Request # 23 \| Timestamp of first Intraday data file record written: 2019-09-18 06:36:01 \| 2020-03-17 14:14:20.905 Socket (2) \| CloseSocket call. \| 2020-03-17 14:15:12.595 Historical data download thread signaled to stop. \| 2020-03-17 14:15:12.595 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-17 14:15:12.595 HD Request # 23 \| Received 1350558 records from 2019-09-18 06:36:01.000 to 2020-03-17 13:59:52.000 (181.3 days) and wrote 1350558 records for F.US.MYMH20 \| 2020-03-17 14:15:12.596 HD Request # 23 \| Completion time: 53s \| 2020-03-17 14:15:12.598 HD Request # 23 \| Intraday data download complete for F.US.MYMH20. Unique request ID: 23 \| 2020-03-17 14:15:12.598 Removing historical data download ID 23. \| 2020-03-17 14:15:12.598 Real-time Intraday chart data file updates started for F.US.MYMH20 \| 2020-03-17 14:15:12.598 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid \| 2020-03-17 14:15:12.598 Intraday chart data file opened for F.US.MYMH20 \| 2020-03-17 14:15:12.598 HD Request # 23 \| Enabling Intraday chart updating for symbol. \| 2020-03-17 14:15:12.598 Triggering next historical data download in queue. \| 2020-03-17 14:15:12.598 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-17 14:15:12.656 Socket (2) \| Closed. \| 2020-03-17 14:15:12.656 Date Time Of Last Edit: 2020-03-17 21:18:01

[2020-03-17 22:33:52] #11 [Go To First Post]
User459170 - Posts: 262
Just wondering, why did data have to be patched? What went wrong? Could it happen again? Thank you very much.

[2020-03-18 04:04:33] #12 [Go To First Post]
User459170 - Posts: 262
Hi, the problem is back again. Now the gap is between 2 pm and 8.38 pm because I closed Sierrachart at 2 pm and reopened at 8.38 p.m. Delete and download does not fix it.

[2020-03-18 11:16:40] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have worked on this issue and it is now all fully resolved. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-09 18:17:27] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you encounter any further exception messages in the Message Log, then update to the latest release: Software Download: Fast Update The problem could be related to this: Notice: Exception/Stability Issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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