Support Board
Date/Time: Wed, 05 Feb 2025 13:01:53 +0000
No Data
View Count: 528
| [2020-03-17 03:34:10] |
| User865492 - Posts: 19 |
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Hello Sierra, I'm really confused. I have funded my account past the level of requirement and I am not getting data. My screen shows green but no historical but the little wind circle comes up with displaying may data. When I try to press on screen it says error on screen and goes away. How can I be paid up to date and no data. Can someone please check to see if I am doing something wrong. The payment procedure is very confusing and I may being doing something wrong or maybe not selecting something properly. Everything was working fine until yesterday. Don't know what's going on. Thanks, Hector |
| [2020-03-17 03:52:42] |
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We want you to do these things: Update Sierra Chart to the latest release. Instructions: Software Download: Fast Update Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode After you open your Chartbook, use the command Edit >> Translate Symbols to Current Service: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 03:53:38
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| [2020-03-17 17:44:58] |
| User865492 - Posts: 19 |
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it wont even let me get in. its like a faded screen and when I go to click on tabs it closes program. thanks hector |
| [2020-03-17 17:53:50] |
| User865492 - Posts: 19 |
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its working now. I don't know what I did but its working. thanks
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| [2020-03-17 18:17:11] |
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If you have a problem like this again, refer to this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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