Support Board
Date/Time: Wed, 05 Feb 2025 12:51:29 +0000
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View Count: 737
| [2020-03-16 21:56:36] |
| User575399 - Posts: 326 |
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I am using Denali feed and GAIN . My left corner says "waiting to reconnect" what is the problem? |
| [2020-03-16 22:09:49] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Select File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 22:16:53] |
| User575399 - Posts: 326 |
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Software version: 2065 64-bit | 2020-03-16 17:13:52.782 Usage end date: 2020-04-16 | 2020-03-16 17:13:52.782 Enabled for: Advanced Features 2. | 2020-03-16 17:13:52.782 Enabled for: Sierra Chart Historical Data Service. | 2020-03-16 17:13:52.782 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-03-16 17:13:52.782 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-16 17:13:52.782 Enabled for exchange2: CME (Trading Account Required) | 2020-03-16 17:13:52.782 Enabled for exchange2: CBOT (Trading Account Required) | 2020-03-16 17:13:52.782 Enabled for exchange2: COMEX (Trading Account Required) | 2020-03-16 17:13:52.782 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-03-16 17:13:52.782 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-16 17:13:52.782 Current selected Data/Trading service: GAIN Capital/OEC | 2020-03-16 17:13:52.782 Custom symbol settings values: enabled | 2020-03-16 17:13:52.782 Chart Update Interval: 50 | 2020-03-16 17:13:52.782 Intraday Data Storage Time Unit: 0 | 2020-03-16 17:13:52.782 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-16 17:13:52.782 2020-03-16 17:13:52 Local computer time | 2020-03-16 17:13:52.782 2020-03-16 22:13:52 Local computer time in UTC | 2020-03-16 17:13:52.782 2020-03-16 17:13:52 Local computer time in SC Time Zone | 2020-03-16 17:13:52.782 2020-03-16 22:10:07 Server time in UTC | 2020-03-16 17:13:52.782 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-16 17:13:52.782 Program path: C:\SierraChart\ | 2020-03-16 17:13:52.782 Data Files path: C:\SierraChart\Data\ | 2020-03-16 17:13:52.782 OS Version Number: 10.0 | 2020-03-16 17:13:52.782 Locale Setting: C | 2020-03-16 17:13:52.782 DLLs: SmoothedProfile.dll | 2020-03-16 17:13:52.782 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-03-16 17:13:54.459 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2020-03-16 17:13:54.459 GAIN Capital FIX Trading socket (1) | Connecting to IP: 67.23.52.47. | 2020-03-16 17:13:54.459 GAIN Capital FIX Trading: Connected to FIX server. | 2020-03-16 17:13:54.474 GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=*** | 2020-03-16 17:13:54.679 GAIN Capital FIX Trading socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-03-16 17:13:54.737 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2020-03-16 17:13:54.737 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2020-03-16 17:13:54.737 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2020-03-16 17:13:54.737 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-03-16 17:13:54.737 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-16 17:13:54.737 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-16 17:13:54.737 GAIN Capital/OEC | Disconnected from the trading server. | 2020-03-16 17:13:54.737 GAIN Capital FIX Trading socket (1) | Closed. | 2020-03-16 17:13:54.737 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2020-03-16 17:13:54.740 GAIN Capital/OEC | Disconnected. | 2020-03-16 17:13:54.740 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-16 17:13:54.740 Date Time Of Last Edit: 2020-03-17 01:31:17
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| [2020-03-16 22:17:30] |
| User575399 - Posts: 326 |
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I know how to connect with GAIN. via file>connect feed. Still nothing.I was on with no problem last night just FYI
Date Time Of Last Edit: 2020-03-16 22:19:16
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| [2020-03-16 22:47:40] |
| User75002 - Posts: 117 |
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Gain appears to be down again. Even their white-label platform (Stage5 OEC Trader) is not fully loading or showing data. Edit: It appears the Gain platform S5 Trader was working; however, my quoteboard became corrupt which gave me the impression it wasn't working. Date Time Of Last Edit: 2020-03-17 02:21:01
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| [2020-03-16 22:49:10] |
| User575399 - Posts: 326 |
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Youre having problems too? What is with them lately???
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| [2020-03-16 23:18:29] |
| User75002 - Posts: 117 |
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Yep. Using Denali and Gain (Stage5). I don't know what their problem is. Hopefully things improve after they merge with INTL FC Stone later this year, but I'm not waiting around to find out. I'll likely be leaving them tomorrow for the SC order routing service.
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| [2020-03-16 23:31:38] |
| User750920 - Posts: 280 |
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I am using the same Denali with Gain (Stage 5). Thing is the Gain (Stage 5) platform (DOM and quoteboard and charts) are working just fine. I thought maybe the password in Sierra got corrupted. re-entered it no change. Just started happening after the restart of the new day.
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| [2020-03-16 23:35:30] |
| User575399 - Posts: 326 |
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But youre Sierra Charts is not working either?
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| [2020-03-16 23:38:42] |
| User75002 - Posts: 117 |
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Yes, Sierra is not working either. And because the Gain platform is not working either, it confirms the issue is with Gain.
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| [2020-03-16 23:55:38] |
| User182649 - Posts: 31 |
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Same problem. Denali /Stage 5 via Gain.
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| [2020-03-17 00:48:11] |
| User750920 - Posts: 280 |
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Update - GAIN (Stage 5 platform still working) but not Sierra - which is strange.
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| [2020-03-17 01:43:14] |
| User215020 - Posts: 6 |
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Whats the solution for this gain datafeed issue? We keep having problem. |
| [2020-03-17 02:04:37] |
| User750920 - Posts: 280 |
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Update...All is working now. The solution (just too busy to take care of it recently) is get rid of Gain - which I will definitely do.
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| [2020-03-17 02:09:14] |
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This is/was going to be a Gain Capital server issue. We recommend users migrate over to the Sierra Chart Order Routing Service if possible: Sierra Chart / Trading Technologies Futures Order Routing Service Many of you are with Stage 5 and this is supported by Stage 5. And although there is an additional cost for the Denali Exchange Data Feed which is required when using the Sierra Chart order routing service, it is only 20 USD per month and it is a vastly superior data feed in every way. If you are not trading you can always cancel that feed, and if you are able to get a better commission rate as compared to what you have a Gain Capital, then that would more than offset the cost of the feed. If you are trading EUREX, we do not have a better solution right now for that. But we plan to add EUREX data feed to the Denali exchange data feed soon. The Sierra Chart order routing service has worked very very well. We are processing over 50,000 order fills a month through it. This is from the documentation for the Sierra Chart Order Routing Service: It allows Sierra Chart development to focus on one solution and making it the best solution rather than spreading our resources thinly among multiple solutions and each of those other multiple solutions being less than the best. And it also allows Sierra Chart development to focus more on the development of Sierra Chart itself rather than chasing all of these other external services and their problems every single day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 03:13:03
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| [2020-03-17 02:16:11] |
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. Hopefully things improve after they merge with INTL FC Stone later this year, In our expert opinion, this is unlikely to make any difference. It is a sign, of a business which is not stable and not solid and not secure, and does not have profitability which should be the case, if they maintain efficient operations. This is a second time that the OEC platform is changing hands. This is not a good sign.It is a sign of a problem, and a merger is not going to improve things on the technical side. Sierra Chart is a very solid platform and we are interfacing with direct FIX connections, a standard, through a very established provider, TT which is used by many major banks. The data feed does not come from CQG or even TT , it is a direct feed from the CME transmitted direct to users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 02:19:34
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| [2020-03-17 02:25:41] |
| User75002 - Posts: 117 |
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We recommend users migrate over to the Sierra Chart Order Routing Service if possible:
I'm working on filling out the application to do just that. |
| [2020-03-17 04:37:13] |
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Ok thank you. We will work on that as soon as possible when received.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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