Support Board
Date/Time: Wed, 05 Feb 2025 10:49:41 +0000
Suddenly disconnected and can't connect anymore
View Count: 544
| [2020-03-16 09:48:55] |
| User988936 - Posts: 3 |
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Hi. It happened about an hour ago. Everything was working fine. Is there a problem with my account? In the message log I see "Windows error code 10060"
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| [2020-03-16 10:16:20] |
| User988936 - Posts: 3 |
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Solved. Thanks.
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| [2020-03-16 10:16:57] |
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Your account is fine. Sounds like it might be a firewall issue. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 10:20:44] |
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We see the problem is resolved. As a backup method you can use the web-based trading panel: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel However, the problem must have been a firewall because Sierra Chart supports connecting to three different Sierra Chart order routing servers, and they could not all have been inaccessible for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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