Support Board
Date/Time: Mon, 25 Nov 2024 03:43:10 +0000
To many downloads?
View Count: 1495
| [2014-01-09 18:19:14] |
| arrow - Posts: 52 |
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CTS T4 - Starting real-time market data updates for: GC.CME_20140200_GCG4.CME_CO | 2014-01-09 12:01:31 Reloading Historical Daily chart due to data for new day. | 2014-01-09 12:01:32 HD Request # 433 - Downloading Historical Daily chart data for GCG14. Starting date: 2014-01-07. Service: cts | 2014-01-09 12:01:33 HD Request # 433 - Error downloading historical Daily data for GCG14. Not downloading any data. Maximum downloads exceeded for the day. Limit: 500 | 2014-01-09 12:01:33 HD Request # 433 - Received 0 records and wrote 0 records for GCG14 | 2014-01-09 12:01:33 HD Request # 433 - Daily download COMPLETE for GCG14 | 2014-01-09 12:01:33 Holy downloads. How did this happen? I switched to and from Feb and April a couple times but that was it. I was checking volume on the 8th. Volume on the 8th in Feb contract shows 5k????? Why does it seem there is a lot more downloading for historical charts now? Used to take seconds to load my charts now I can take a nap. Using CTS, SC v1076 |
| [2014-01-09 19:08:33] |
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Are you using the Continuous Futures Contract feature?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-09 19:11:31] |
| arrow - Posts: 52 |
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Yes
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| [2014-01-09 19:12:36] |
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We may need to set a time to look at this problem using remote assistance we can better understand. You should not be having this many downloads occurring.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-09 19:37:14] |
| ganz - Posts: 1048 |
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arrow hey I've updated to v1076 then I've deleted all *.scid files and re-open all of chartbooks. after that everything is super smooth and fast hope it helps |
| [2014-01-09 19:39:07] |
| ganz - Posts: 1048 |
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I see it's all about *.dly just for the info. |
| [2014-01-10 03:47:48] |
| arrow - Posts: 52 |
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Ganz Deleting the .scid and .dly files did not work. Well maybe it did but I cannot tell as of yet because I cannot download charts. I will try starting all over as soon as I can get charts again with fresh chart-books and symbols and download one at a time. I have access to intraday but cant get daily charts now. Maybe in the morning not sure when this 500 downloads restarts. SC still has some fixing to do with historical and CTS I guess. Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMH14.dly | 2014-01-09 21:29:24 CTS T4 - Starting real-time market data updates for: YM.CME_20140300_YMH4.CME_E | 2014-01-09 21:29:25 HD Request # 6 - Downloading Historical Daily chart data for YMH14. Starting date: 1964-01-10. Service: cts | 2014-01-09 21:29:25 HD Request # 6 - Error downloading historical Daily data for YMH14. Not downloading any data. Maximum downloads exceeded for the day. Limit: 500 | 2014-01-09 21:29:25 HD Request # 6 - Received 0 records and wrote 0 records for YMH14 | 2014-01-09 21:29:25 HD Request # 6 - Daily download COMPLETE for YMH14 | 2014-01-09 21:29:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMH14.dly | 2014-01-09 21:29:25 Date Time Of Last Edit: 2014-01-10 03:51:35
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| [2014-01-10 05:16:53] |
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Please do not delete any of the .dly files. This is not recommended and only necessarily causes more downloads. We want to set a time to go over this with you on Friday using remote assistance to determine what the problem is. It seems unusual that you are hitting a limit of 500 downloads a day with the futures markets. The limit will reset once each day. It is considered a rare condition to encounter it. Please contact us here with your name and telephone number: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-10 05:17:20
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| [2014-01-10 08:18:01] |
| ganz - Posts: 1048 |
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SC Support I've updated to v1076
then I've deleted all *.scid files and re-open all of chartbooks. just for the record: I've updated SC to v1076 I've opened two chartbooks the chartbook with "old" *scid started to download previous_contract.scid again as it has no data another chartbook with "1074" *scid did the job with no problem so I'm pretty sure it was the case but I had no additional time to bother you and to check where the problem is now everything works with the light speed thank you. |
| [2014-01-10 15:39:31] |
| arrow - Posts: 52 |
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I've sent in a support ticket request. Waiting for a response. New day I loaded 4 charts in one chart-book that should have already had data from yesterday. Started new chart-book for the forex charts my limit seems to have gone from 500 to 700. CTS T4 - Starting real-time market data updates for: 6A.CME_20140300_6AH4.CME_Fo | 2014-01-10 09:22:16 HD Request # 6 - Downloading Historical Daily chart data for A6H14. Starting date: 2014-01-09. Service: cts | 2014-01-10 09:22:16 HD Request # 6 - Error downloading historical Daily data for A6H14. Not downloading any data. Maximum downloads exceeded for the day. Limit: 700 | 2014-01-10 09:22:16 HD Request # 6 - Received 0 records and wrote 0 records for A6H14 | 2014-01-10 09:22:16 HD Request # 6 - Daily download COMPLETE for A6H14 | 2014-01-10 09:22:16 Socket closed. No error. | 2014-01-10 09:22:19 The SSL socket was shut down successfully. | 2014-01-10 09:22:19 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2014-01-10 09:22:19 CTS Historical FIX Session: Disconnected. | 2014-01-10 09:22:19 |
| [2014-01-10 17:11:01] |
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We are calling now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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