Support Board
Date/Time: Wed, 05 Feb 2025 09:49:52 +0000
OCO target and stopped cancelled when parent order filled
View Count: 585
| [2020-03-10 16:58:41] |
| User265134 - Posts: 5 |
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Hello SC, This morning I placed a OCO bracket order with 1 target and 1 stop on the platform. The order triggered while I was walking to work and laptop was not connected to the internet. When I got to work the parent order had been triggered but both the target and stop had been cancelled and I was down 52 points on the ES Micros. These cancellations have happened before and I want to fully understand the causes of these so I can prevent this in the future. I just looked and the box had been ticked under general trade settings for use server side brackets but the server side OCO box was not ticked. I have also just now ticked the box for auto-send market order on rejected stop attached order. Should I input trades using the MT5 mobile App I have linked with my AMP Futures account when I know that I may not be connected to the internet when a trade triggers? What can I do to ensure my platform entered bracket OCO stop and targets remain in place anytime a parent order is filled even if the laptop is not connected to the internet. Thanks for your help! Ryan |
| [2020-03-10 17:36:30] |
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What can I do to ensure my platform entered bracket OCO stop and targets remain in place anytime a parent order is filled even if the laptop is not connected to the internet. You really need to use server-side bracket orders which are supported with the Sierra Chart Order Routing Service:Sierra Chart / Trading Technologies Futures Order Routing Service They are not supported with CQG. So the problem will be solved by changing to the Sierra Chart order routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-10 17:38:12
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