Support Board
Date/Time: Wed, 05 Feb 2025 11:42:51 +0000
connection issues with multiple use
View Count: 729
| [2020-03-06 18:58:57] |
| User838334 - Posts: 6 |
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Hi I have changed my data adding Denali with additional connection as well continued with sierra connection. I am getting and error on data when I am connected stating that exceeds maximum limit. when I check on account service page : it says 2 out of 3 connection used. --connection log--- SC Data - All Services | Using username 0 | 2020-03-06 10:50:46.368 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2020-03-06 10:50:46.368 DTC Client socket (2) | Creating socket. | 2020-03-06 10:50:46.368 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2020-03-06 10:50:46.369 SC Data - All Services | Connected to server. | 2020-03-06 10:50:46.398 SC Data - All Services | Starting socket receive thread. | 2020-03-06 10:50:46.398 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-03-06 10:50:46.398 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-03-06 10:50:46.438 SC Data - All Services | Sending logon request message. | 2020-03-06 10:50:46.438 SC Data - All Services | Received logon response. | 2020-03-06 10:50:46.505 SC Data - All Services | Server Name: SC Real-Time Server. | 2020-03-06 10:50:46.505 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-03-06 10:50:46.505 SC Data - All Services | Logon error received from server: Connection limit exceeded. | 2020-03-06 10:50:46.505 DTC Client socket (2) | CloseSocket call. | 2020-03-06 10:50:46.506 --- service provider Interactive broker with box checked to use Sierra data main issue is not plotting symbol ESH20-$INX on my another machine it has no issue with same setup. ----- going back on barchart and multiple feed issue Am I better off just using Denali data , 3 user and remove sierra data? this way all my 3 connections are covered ? or do I need to open another sierra account as you have mentioned in support post for now and wait to have final solution in future Thanks Gaurang |
| [2020-03-08 13:39:15] |
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Do you require the premiums, ESH20-$INX on more than 1 computer? Or just multiple instances on the same computer? The Sierra Chart exchange data feed is required for real-time cash indices data. We do plan to offer that on the Denali data feed as soon as possible. But we cannot make an assurance, of a second connection but the data can be shared among Sierra Chart installations on the same system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-10 11:20:28] |
| User838334 - Posts: 6 |
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I do need ESH20 - INX on 2 computers. So I will create a second account for this. 1: I only trade ES so for exchange data (for real time cash indices) I have following ? if I subscribe to (Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts) will this include cash indices? or I still have to add (CME with Market Depth for nonprofessional Trading accounts 5.25 USD / month ) 2: My setup is same on 2 different computers with same setup on both system account 1 ; Transact : with sierra data box unchecked account 2 : IB with sierra data box checked on service connection So If open second account - Do I need Denali data also for each account, or I just need 2 sierra accounts with Sierra data, as only using IB connection with sierra data. Thanks G |
| [2020-03-12 09:12:58] |
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Contact us here for creating the second account for the purpose of a second connection for the SC exchange data feed: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets CME with Market Depth for nonprofessional Trading accounts No you definitely do not need this one.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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