Support Board
Date/Time: Wed, 05 Feb 2025 08:47:39 +0000
FDXMH20_FUT_Eurex
View Count: 569
| [2020-03-06 00:59:26] |
| Mark Sear - Posts: 43 |
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Hi FDXMH20_FUT_Eurex(M) is the index that I'm trying to load. It looks like it's loaded but it's one hour out so I'm assuming it's delayed, the message log is enormous so I'll send it to you on an email. I've only changed the data feed so is it correct to assume that the broker connection is still set up the same? Many thanks, |
| [2020-03-06 03:17:00] |
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Please do not send an email. I've only changed the data feed so is it correct to assume that the broker connection is still set up the same? At the time you are noticing the chart is not updating, is the EUREX open? Maybe it is not open. If you need more help, open just this chart: FDXMH20_FUT_Eurex Close all of the others and then: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-06 03:17:18
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| [2020-03-06 14:59:22] |
| Mark Sear - Posts: 43 |
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I've got this one loaded now, however it just seems to be slow on the screen i.e. the image will be 30 mins behind then it will say downloading historical data and it will catch up to the current time. Do you know why this might be, I'm guessing it will affect my trading. Many thanks, Peter |
| [2020-03-06 17:29:32] |
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We need the information requested in post #2 above to see what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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