Support Board
Date/Time: Wed, 05 Feb 2025 01:43:57 +0000
Rithmic Issue
View Count: 673
| [2020-02-24 20:10:48] |
| User237090 - Posts: 14 |
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Hi Support, Still chasing this - - I brought up Rtrader from the icon and it populated the fields. I redid the password to make sure all fields were correct (it was greyed out) Didn't help the connection issue. The page didn't show up... So, I downloaded the new version and installed it with my credentials. It never really logged in properly. Software version: 2054 64-bit | 2020-02-24 11:55:52.179 Enabled for: Advanced Features 2. | 2020-02-24 11:55:52.179 Enabled for: Sierra Chart Historical Data Service. | 2020-02-24 11:55:52.179 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-02-24 11:55:52.179 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-24 11:55:52.179 Current selected Data/Trading service: Rithmic Trading | 2020-02-24 11:55:52.180 Custom symbol settings values: enabled | 2020-02-24 11:55:52.180 Chart Update Interval: 500 | 2020-02-24 11:55:52.180 Intraday Data Storage Time Unit: 0 | 2020-02-24 11:55:52.180 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-24 11:55:52.180 2020-02-24 10:55:52 Local computer time | 2020-02-24 11:55:52.180 2020-02-24 17:55:52 Local computer time in UTC | 2020-02-24 11:55:52.180 2020-02-24 11:55:52 Local computer time in SC Time Zone | 2020-02-24 11:55:52.180 2020-02-24 15:42:15 Server time in UTC | 2020-02-24 11:55:52.180 Local computer UTC time and Server UTC time difference: 6 seconds. | 2020-02-24 11:55:52.180 Program path: C:\SierraChart\ | 2020-02-24 11:55:52.180 Data Files path: C:\SierraChart\Data\ | 2020-02-24 11:55:52.180 OS Version Number: 10.0 | 2020-02-24 11:55:52.180 Locale Setting: C | 2020-02-24 11:55:52.180 DLLs: EdgeTradingGroup.dll, EdgeTradingGroup_64.dll, ETOFSv3.DLL.dll, ETOFSv3_64.dll, JRS_SC.dll, JRS_SC_64.dll, JRS_UT.dll, MidJ_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeBarsStackedByTick.dll, VRRangedetector_64.dll | 2020-02-24 11:55:52.180 Rithmic Trading | Port for executable: 57512 | 2020-02-24 11:56:14.328 Listening socket (1796). Port 57512 | Closed. | 2020-02-24 11:56:14.328 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-02-24 11:56:14.329 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:57512. Current folder: C:\SierraChart\Rim | 2020-02-24 11:56:14.332 Rithmic Trading | Bridge process is running. | 2020-02-24 11:56:16.333 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57512 | 2020-02-24 11:56:16.333 DTC Client socket (1) | Creating socket. | 2020-02-24 11:56:16.333 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-02-24 11:56:16.333 Rithmic Trading | Connected to server. | 2020-02-24 11:56:16.334 Rithmic Trading | Starting socket receive thread. | 2020-02-24 11:56:16.334 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-02-24 11:56:16.334 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-02-24 11:56:16.336 Rithmic Trading | Sending logon request message. | 2020-02-24 11:56:16.336 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-02-24 11:56:16.338 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-02-24 11:56:16.342 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-02-24 11:56:16.342 Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2020-02-24 11:57:37.404 Rithmic Trading | Received logon response. | 2020-02-24 11:57:37.405 Rithmic Trading | Server Name: DTC Bridge. | 2020-02-24 11:57:37.405 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-02-24 11:57:37.405 Rithmic Trading | Logon error received from server | 2020-02-24 11:57:37.405 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-02-24 11:57:37.405 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-24 11:57:37.405 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-02-24 11:57:37.406 DTC Client socket (1) | CloseSocket call. | 2020-02-24 11:57:37.443 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-02-24 11:57:37.443 DTC Client socket (1) | Closed. | 2020-02-24 11:57:37.443 DTC Client socket (0) | CloseSocket call. | 2020-02-24 11:57:37.451 Rithmic Trading | Disconnected. | 2020-02-24 11:57:37.452 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-24 11:57:37.452 Rithmic Trading | Port for executable: 57541 | 2020-02-24 11:57:39.445 Listening socket (1584). Port 57541 | Closed. | 2020-02-24 11:57:39.445 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-02-24 11:57:39.447 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:57541. Current folder: C:\SierraChart\Rim | 2020-02-24 11:57:39.450 Rithmic Trading | Bridge process is not running! | 2020-02-24 11:57:41.439 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57541 | 2020-02-24 11:57:41.439 DTC Client socket (1) | Creating socket. | 2020-02-24 11:57:41.439 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-02-24 11:57:41.439 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-02-24 11:57:43.443 * DTC Client socket (1) | CloseSocket call. | 2020-02-24 11:57:43.443 DTC Client socket (1) | Closed. | 2020-02-24 11:57:43.443 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-02-24 11:57:43.443 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-24 11:57:43.443 DTC Client socket (0) | CloseSocket call. | 2020-02-24 11:57:43.457 Rithmic Trading | Disconnected. | 2020-02-24 11:57:43.457 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-24 11:57:43.457 Rithmic Trading | Port for executable: 57543 | 2020-02-24 11:57:45.462 Listening socket (1832). Port 57543 | Closed. | 2020-02-24 11:57:45.462 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-02-24 11:57:45.463 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:57543. Current folder: C:\SierraChart\Rim | 2020-02-24 11:57:45.467 File >> Disconnect selected. | 2020-02-24 11:57:47.350 DTC Client socket (0) | CloseSocket call. | 2020-02-24 11:57:47.350 Rithmic Trading | Disconnected. | 2020-02-24 11:57:47.350 |
| [2020-02-24 20:36:30] |
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We have discontinued all technical support for Rithmic and this post only confirms why (You are encountering this nondescriptive Rithmic OS error which should not even be happening). You will need to switch to this service: Sierra Chart / Trading Technologies Futures Order Routing Service There is no reason to be using Rithmic, at all if you are doing live trading. The above service provides a much higher level quality of service at a lower cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-24 20:44:28
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| [2020-02-24 23:27:51] |
| User237090 - Posts: 14 |
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I thought I'd post to answer this issue (and provide some closure). Yes it was a Rithmic issue of sorts in that I think it happened after a windows 10 update. This caused Defender to disallow Rtrader traffic through the firewall and needed to "be allowed through". Connected instantly after it was added to the allowed app list. This data sounds great. I'll more than probably subscribe and I appreciate the link to this comparison/most asked question page. Thanks for your patience and help today. |
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