Support Board
Date/Time: Wed, 05 Feb 2025 01:02:32 +0000
Denali data feed
View Count: 746
| [2020-02-21 14:08:45] |
| User630227 - Posts: 5 |
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I signed up for denali data feed two days ago, did all the necessary paperwork, I think, however, my charts aren't keeping up in real time. what do I do?
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| [2020-02-21 18:12:01] |
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You have activated the Non-Professional CME Exchange. In order to qualify for this lower-priced exchange fee from the CME, you need to prove that you have a funded trading account. To do this in Sierra Chart you need to connect to that trading account at least once a month. You have not done this since you activated the Denali Data Feed, therefore you have not proven that you qualify yet and therefore are not getting the data. Refer to the information here for what to do: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a trading account, then you can create one for as little as $100 by following these instructions: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-21 19:13:11] |
| User630227 - Posts: 5 |
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I currently have a funded trading account with TD AMeritrade. Which is no longer supported by Sierra Charts. That is my problem. So I decided to pay sierra charts for data feed only. How do I proceed?
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| [2020-02-22 22:20:54] |
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We apologize for the delay with the response. We do not have a good answer other than to recommend the solution here: Easy Solution to CME Funded Trading Account Requirement So what we can do is just cancel the data feed for you if you do not want to use the above solution. If there were any charges, we will refund them other than the exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-22 22:21:14
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