Support Board
Date/Time: Wed, 05 Feb 2025 10:51:55 +0000
Glitches
View Count: 713
| [2020-02-21 13:04:17] |
| User191165 - Posts: 28 |
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Issues of late following software update... please see attached image. The arrows point to studies that I have not added? Also note the errors. Dom for 5 year treasury was repeating prices in multiples of 4 before the next price... example... 120'06, 120'06, 120'06, 120'06... 120'07..... These are but just a few glitches of recent. Please not all my settings have remained the same and unchanged. Thanks in advance Date Time Of Last Edit: 2020-02-21 14:13:48
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 issue chart.png / V - Attached On 2020-02-21 13:03:56 UTC - Size: 193.56 KB - 230 views |
| [2020-02-21 18:52:45] |
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There is some problem with the Sierra Chart studies DLL not being able to be accessed or is missing. We want you to update Sierra Chart again following these instructions: Software Download: Fast Update In regards to this: Dom for 5 year treasury was repeating prices in multiples of 4 before the next price... example... 120'06, 120'06, 120'06, 120'06... 120'07.....
It appears that you have the wrong Price Display Format set in the chart. It needs to be set to .25/32. This cannot be changed. Refer to:Chart Settings: Price Display Format (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) And also the tick size needs to be set the same. Here is an example of the chart with the right price formatting: http://www.sierrachart.com/image.php?Image=1582311316584.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-21 20:19:49
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| [2020-03-15 15:25:57] |
| User191165 - Posts: 28 |
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Hello, regarding to recent response... 'There is some problem with the Sierra Chart studies DLL not being able to be accessed or is missing. We want you to update Sierra Chart again following these instructions: Software Download: Fast Update' I followed the instructions. At present, when i start my PC & then Sierra, the problem still exists. It is only remedied when i again download current version, but once i close Sierra and PC the issue presents itself on the next startup. I have had to do this every day since my original post. Regards Baz |
| [2020-03-15 22:41:41] |
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Therefore, some security software on your system is removing or disabling in some way the SierraChartStudies[_64].dll file. Disable any security software on your system temporarily so you can determine if that is the cause. It must be a program like that causing the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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