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Date/Time: Wed, 01 May 2024 23:00:01 +0000



Stuck Downloading Historical Data

View Count: 555

[2020-02-21 04:56:26]
CNTrading - Posts: 13
Hello,
I am stuck downloading historical data.
All of the sudden I am unable to download historical data on intraday charts.

I have tried several forex symbols.
I have disconnected and connected data feed.
I have delete/download data.

All several time.

What is going on? I can't use Sierra Chart at all without this.
[2020-02-21 09:47:44]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log


We want you to reconnect to the data feed:

File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 2 minutes, provide the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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