Support Board
Date/Time: Tue, 04 Feb 2025 22:58:32 +0000
Unable to connect to data after activating services
View Count: 656
| [2020-02-17 23:22:57] |
| User119315 - Posts: 11 |
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Realized after making a support ticket I should have perhaps posted this here. Earlier today I purchased a one month subscription. I get the following error message on startup and on any attempt to connect to data feed: "Connect to Data Feed|Current service package does not support this function. Select help......" I have turned off Windows firewall and installed the latest pre-release based on a comment on the board. |
| [2020-02-17 23:24:04] |
| User119315 - Posts: 11 |
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Reading Internal Order ID file. | 2020-02-17 17:22:21.719 Reading Trade Orders file. | 2020-02-17 17:22:21.811 Reading Trade Positions file. | 2020-02-17 17:22:21.811 Reading Account Balance file. | 2020-02-17 17:22:21.812 UDPListener (1392). Port 22904 | Listening on UDP port 22904. | 2020-02-17 17:22:21.829 Software version: 2052 64-bit | 2020-02-17 17:22:21.829 Usage end date: 2020-03-19 | 2020-02-17 17:22:21.829 Enabled for: Sierra Chart Historical Data Service. | 2020-02-17 17:22:21.829 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-17 17:22:21.829 Current selected Data/Trading service: SC Data - All Services | 2020-02-17 17:22:21.829 Custom symbol settings values: enabled | 2020-02-17 17:22:21.829 Chart Update Interval: 500 | 2020-02-17 17:22:21.829 Intraday Data Storage Time Unit: 1 | 2020-02-17 17:22:21.829 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-17 17:22:21.829 2020-02-17 17:22:21 Local computer time | 2020-02-17 17:22:21.829 2020-02-17 23:22:21 Local computer time in UTC | 2020-02-17 17:22:21.829 2020-02-17 17:22:21 Local computer time in SC Time Zone | 2020-02-17 17:22:21.829 2020-02-17 23:22:21 Server time in UTC | 2020-02-17 17:22:21.829 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-02-17 17:22:21.829 Program path: C:\SierraChart\ | 2020-02-17 17:22:21.829 Data Files path: C:\SierraChart\Data\ | 2020-02-17 17:22:21.829 OS Version Number: 10.0 | 2020-02-17 17:22:21.830 Locale Setting: C | 2020-02-17 17:22:21.830 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-02-17 17:22:21.845 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-02-17 17:22:21.861 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-02-17 17:22:21.995 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-02-17 17:22:21.995 Received 5 login tokens. | 2020-02-17 17:22:22.291 Symbol settings MD5 received. Request ID: 1. | 2020-02-17 17:22:25.225 Symbol settings are up-to-date for scdataallservices. | 2020-02-17 17:22:25.225 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-02-17 17:22:25.480 XAUUSD 1 Min #1 | Reloading chart. | 2020-02-17 17:22:25.499 XAUUSD Daily #2 | Reloading chart. | 2020-02-17 17:22:25.518 US30 1 Min #3 | Reloading chart. | 2020-02-17 17:22:25.532 USOil 1 Min #4 | Reloading chart. | 2020-02-17 17:22:25.547 Using SC exchange feed2. Symbol: ES?## | 2020-02-17 17:22:25.561 ESH20 1 Min #5 | Reloading chart. | 2020-02-17 17:22:25.562 $INX Daily #6 | Reloading chart. | 2020-02-17 17:22:25.577 EURUSD Daily #7 | Reloading chart. | 2020-02-17 17:22:25.593 EURUSD 5 Min #8 | Reloading chart. | 2020-02-17 17:22:25.610 Using SC exchange feed2. Symbol: ES?## | 2020-02-17 17:22:25.625 ESH20 #9 | Reloading chart. | 2020-02-17 17:22:25.626 Using SC exchange feed2. Symbol: ES?## | 2020-02-17 17:22:25.812 ESH20 1 Min #10 | Reloading chart. | 2020-02-17 17:22:25.813 XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid | 2020-02-17 17:22:25.838 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2020-02-17 17:22:25.840 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2020-02-17 17:22:25.842 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2020-02-17 17:22:25.845 ESH20 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH20.scid | 2020-02-17 17:22:25.847 $INX Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$INX.dly | 2020-02-17 17:22:25.850 EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2020-02-17 17:22:25.852 ESH20 #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH20.scid | 2020-02-17 17:22:25.853 ESH20 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH20.scid | 2020-02-17 17:22:25.861 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:26.012 * Using Bid/Ask average for last trade price for XAUUSD | 2020-02-17 17:22:26.012 Starting DelayedDownloadMonitoringTimer | 2020-02-17 17:22:26.027 Starting HDTimeoutTimer | 2020-02-17 17:22:26.027 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data | 2020-02-17 17:22:26.027 Historical data download ID 1 not found when removing ID from outstanding request set. | 2020-02-17 17:22:26.027 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:26.043 * Using Bid/Ask average for last trade price for US30 | 2020-02-17 17:22:26.043 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:26.058 * Using Bid/Ask average for last trade price for USOil | 2020-02-17 17:22:26.058 Historical data service client indicated that downloads are not enabled. Symbol: $INX. Data Type: Daily data | 2020-02-17 17:22:26.074 Historical data download ID 2 not found when removing ID from outstanding request set. | 2020-02-17 17:22:26.074 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:26.075 * Using SC exchange feed2. Symbol: ES?## | 2020-02-17 17:22:26.075 Starting DelayedDownloadMonitoringTimer | 2020-02-17 17:22:26.105 Starting HDTimeoutTimer | 2020-02-17 17:22:26.105 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data | 2020-02-17 17:22:26.105 Historical data download ID 3 not found when removing ID from outstanding request set. | 2020-02-17 17:22:26.105 Using Bid/Ask average for last trade price for EURUSD | 2020-02-17 17:22:26.105 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:26.122 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:26.122 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:26.311 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-02-17 17:22:27.829 * |
| [2020-02-18 18:31:31] |
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Your account was associated with the broker AMP and that is why you have this restrictions. We have removed that association. You will now be able to connect to the data feed. Did you want to be able to use this data feed?: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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