Support Board
Date/Time: Tue, 04 Feb 2025 22:35:55 +0000
disconnect issues
View Count: 698
| [2020-02-13 18:44:41] |
| User587176 - Posts: 7 |
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I keep getting this constantly http://www.sierrachart.com/image.php?Image=1581619460475.png And i am not connected twice |
| [2020-02-13 20:34:08] |
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We see you are using CQG. In this case we recommend that you switch to the Sierra Chart Order Routing Service instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service Just complete this form and we will handle the rest of the process: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-13 20:34:40
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| [2020-02-18 02:32:30] |
| User587176 - Posts: 7 |
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you guys were supposed to fix connectivity issue over weekend...now it willnot login at all to amp connection Says login is disabled??
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| [2020-02-18 03:12:11] |
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Who said we were supposed to fix a connectivity issue over the weekend? How would we do that? This is not within our control. You are using an external service called CQG. That is where the problem is. We hear about connection issues a lot with CQG. If the login is disabled you need to contact your broker about that . We have no control over that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-18 13:32:35] |
| User587176 - Posts: 7 |
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I am confused...look above it says you are switching me tosome different routing service, I filled out the form...now it doesn't work...so I guess I thought you messed it up
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| [2020-02-18 17:38:42] |
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Ok, we have looked into this and we see the request, we are completing the set up for you today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-18 17:48:34] |
| SC Support - Posts: 1925 |
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Can we give you a call to go through the set-up with you in real time?
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