Support Board
Date/Time: Thu, 13 Mar 2025 20:12:12 +0000
CQG Not Connecting
View Count: 1356
| [2020-02-04 16:20:49] |
| User635831 - Posts: 2 |
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I checked with my 3rd party CQG provider and they said on their end I'm clear, but on Sierra Charts it won't connect (I've been connecting everyday for 4 months) Message log: Reading Internal Order ID file. | 2020-02-04 07:46:24.687 Reading Trade Orders file. | 2020-02-04 07:46:24.915 Reading Trade Positions file. | 2020-02-04 07:46:25.070 Reading Account Balance file. | 2020-02-04 07:46:25.077 UDPListener (1328). Port 22904 | Listening on UDP port 22904. | 2020-02-04 07:46:25.676 Software version: 1997 64-bit | 2020-02-04 07:46:25.677 Usage end date: 2020-03-05 | 2020-02-04 07:46:25.677 Enabled for: Advanced Features 2. | 2020-02-04 07:46:25.677 Enabled for: Sierra Chart Historical Data Service. | 2020-02-04 07:46:25.677 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-04 07:46:25.677 Current selected Data/Trading service: CQG FIX Trading | 2020-02-04 07:46:25.677 Custom symbol settings values: disabled | 2020-02-04 07:46:25.677 Chart Update Interval: 500 | 2020-02-04 07:46:25.677 Intraday Data Storage Time Unit: 0 | 2020-02-04 07:46:25.677 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-04 07:46:25.677 2020-02-04 07:46:25 Local computer time | 2020-02-04 07:46:25.677 2020-02-04 15:46:25 Local computer time in UTC | 2020-02-04 07:46:25.677 2020-02-04 07:46:25 Local computer time in SC Time Zone | 2020-02-04 07:46:25.677 Program path: C:\SierraChart\ | 2020-02-04 07:46:25.677 Data Files path: C:\SierraChart\Data\ | 2020-02-04 07:46:25.677 OS Version Number: 10.0 | 2020-02-04 07:46:25.677 Locale Setting: C | 2020-02-04 07:46:25.677 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-02-04 07:46:25.677 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-02-04 07:46:25.678 Error getting address info for www.sierrachart.com. Windows error code 11001: No such host is known. | 2020-02-04 07:46:25.679 * Request for symbol settings MD5 finished unsuccessfully. Request ID: 1. Socket connection closed during the connection attempt. | 2020-02-04 07:46:25.692 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:46:29.687 Error getting address info for fixapi.cqgtrader.com. Windows error code 11001: No such host is known. | 2020-02-04 07:46:29.688 * CQG FIX: Socket connection was closed without any logout messages sent or received. | 2020-02-04 07:46:29.688 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:29.688 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-02-04 07:46:29.688 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:29.688 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:29.690 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:29.690 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:46:32.690 Error getting address info for fixapi.cqgtrader.com. Windows error code 11001: No such host is known. | 2020-02-04 07:46:32.691 * CQG FIX: Socket connection was closed without any logout messages sent or received. | 2020-02-04 07:46:32.691 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:32.691 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-02-04 07:46:32.691 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:32.691 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:32.711 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:32.711 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:46:35.707 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 07:46:35.772 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 07:46:35.772 CQG FIX: Connected to FIX server. | 2020-02-04 07:46:46.886 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 07:46:47.080 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 07:46:47.425 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 07:46:47.425 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:47.431 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 07:46:47.431 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:47.468 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 07:46:47.528 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 07:46:47.528 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 07:46:47.592 CQG FIX socket (1) | Closed. | 2020-02-04 07:46:47.592 F.US.EPH20 [C] #2 | Reloading chart. | 2020-02-04 07:47:29.752 F.US.EPH20 [C] #12 | Reloading chart. | 2020-02-04 07:47:30.323 F.US.EPH20 #14 | Reloading chart. | 2020-02-04 07:47:31.204 F.US.EPH20 [C] 30 Min #8 | Reloading chart. | 2020-02-04 07:47:31.993 F.US.EPH20 #10 | Reloading chart. | 2020-02-04 07:47:32.142 F.US.EPH20 [C] #11 | Reloading chart. | 2020-02-04 07:47:33.514 F.US.EPH20 [C] #6 | Reloading chart. | 2020-02-04 07:47:34.122 Starting DelayedDownloadMonitoringTimer | 2020-02-04 07:47:59.761 Starting HDTimeoutTimer | 2020-02-04 07:47:59.761 Added historical Intraday data request for F.US.EPH20 to the queue. | 2020-02-04 07:47:59.762 Intraday data recording state for symbol F.US.EPH20 is set to download 'Pending'. | 2020-02-04 07:47:59.762 Triggering next historical data download in queue. | 2020-02-04 07:47:59.894 HD Request # 2 | Downloading Intraday chart data for F.US.EPH20 to the file F.US.EPH20.scid. Service: cqg | 2020-02-04 07:47:59.997 HD Request # 2 | Download start date-time: 2020-02-03 11:51:28.000 | 2020-02-04 07:47:59.998 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2020-02-04 07:48:00.267 Socket (1) | Creating socket. | 2020-02-04 07:48:00.496 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-02-04 07:48:00.496 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-02-04 07:48:02.275 HD Request # 2 | Sending historical data logon request message. | 2020-02-04 07:48:02.275 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-02-03 11:51:28. Record interval: 0. Symbol: F.US.EPH20 | 2020-02-04 07:48:02.850 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 07:48:02.932 Socket (1) | Socket gracefully closed by remote side. | 2020-02-04 07:48:03.004 Socket (1) | Closed. | 2020-02-04 07:48:03.004 HD Request # 2 | Historical data for F.US.EPH20 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-02-04 07:48:07.203 Historical data download thread signaled to stop. | 2020-02-04 07:48:07.203 HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPH20 | 2020-02-04 07:48:07.203 HD Request # 2 | Completion time: 8s | 2020-02-04 07:48:07.203 HD Request # 2 | Intraday data download complete for F.US.EPH20. Unique request ID: 1 | 2020-02-04 07:48:07.203 Removed historical data download ID 1 | 2020-02-04 07:48:07.203 Triggering next historical data download in queue. | 2020-02-04 07:48:07.225 F.US.EPH20 [C] #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-04 07:48:34.306 F.US.EPH20 [C] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-04 07:48:50.180 + Loading market depth data. | 2020-02-04 07:48:56.991 Loaded depth data records for F.US.EPH20 2020-01-24 from 00:00:00 to 00:00:00. | 2020-02-04 07:48:57.422 Loaded depth data records for F.US.EPH20 2020-01-25 from 2020-01-24 17:13:38 to 2020-01-24 21:44:28. | 2020-02-04 07:48:57.604 Loaded depth data records for F.US.EPH20 2020-01-26 from 2020-01-25 21:15:06 to 2020-01-26 15:59:59. | 2020-02-04 07:48:59.147 Loaded depth data records for F.US.EPH20 2020-01-27 from 2020-01-26 16:00:00 to 2020-01-27 11:11:54. | 2020-02-04 07:49:01.355 Loaded depth data records for F.US.EPH20 2020-01-28 from 2020-01-27 17:28:44 to 2020-01-28 11:38:23. | 2020-02-04 07:49:03.216 Loaded depth data records for F.US.EPH20 2020-01-29 from 2020-01-28 16:43:14 to 2020-01-29 15:59:59. | 2020-02-04 07:49:06.071 Loaded depth data records for F.US.EPH20 2020-01-30 from 2020-01-29 16:00:00 to 2020-01-30 15:59:59. | 2020-02-04 07:49:09.403 Loaded depth data records for F.US.EPH20 2020-01-31 from 2020-01-30 16:00:00 to 2020-01-31 14:00:00. | 2020-02-04 07:49:13.473 Loaded depth data records for F.US.EPH20 2020-02-02 from 2020-02-02 14:34:13 to 2020-02-02 15:59:59. | 2020-02-04 07:49:13.762 Loaded depth data records for F.US.EPH20 2020-02-03 from 2020-02-02 16:00:00 to 2020-02-03 11:51:27. | 2020-02-04 07:49:16.438 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:49:40.106 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 07:49:40.190 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 07:49:40.191 CQG FIX: Connected to FIX server. | 2020-02-04 07:49:40.250 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 07:49:40.441 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 07:49:40.767 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 07:49:40.767 CQG FIX Trading | Disconnected. | 2020-02-04 07:49:40.811 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 07:49:40.811 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 07:49:40.844 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 07:49:40.845 CQG FIX Trading | Disconnected. | 2020-02-04 07:49:40.893 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 07:49:40.903 CQG FIX socket (1) | Closed. | 2020-02-04 07:49:40.903 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:00:33.708 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:00:33.775 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:00:33.775 CQG FIX: Connected to FIX server. | 2020-02-04 08:00:33.840 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:00:34.046 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:00:34.361 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:00:34.361 CQG FIX Trading | Disconnected. | 2020-02-04 08:00:34.376 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:00:34.376 CQG FIX Trading | Disconnected. | 2020-02-04 08:00:34.443 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:00:34.444 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:00:34.444 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:00:34.502 CQG FIX socket (1) | Closed. | 2020-02-04 08:00:34.502 Requested new login tokens. | 2020-02-04 08:01:18.756 No available login tokens. Tokens being requested and automatic retry pending. | 2020-02-04 08:01:18.756 * Received 5 login tokens. | 2020-02-04 08:01:19.629 F.US.EPH20 [C] #11 | StartDateTimeForLoadingOrderFills: 2019-11-06 06:30:00 | 2020-02-04 08:02:10.039 F.US.EPH20 [C] #6 | StartDateTimeForLoadingOrderFills: 2019-11-05 12:59:00 | 2020-02-04 08:02:10.114 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:03:33.451 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:03:33.452 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:03:33.452 CQG FIX: Connected to FIX server. | 2020-02-04 08:03:33.513 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:03:33.706 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:03:34.013 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:03:34.013 CQG FIX Trading | Disconnected. | 2020-02-04 08:03:34.033 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:03:34.033 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:03:34.105 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:03:34.105 CQG FIX Trading | Disconnected. | 2020-02-04 08:03:34.113 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:03:34.161 CQG FIX socket (1) | Closed. | 2020-02-04 08:03:34.161 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:08:17.330 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:08:17.401 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:08:17.401 CQG FIX: Connected to FIX server. | 2020-02-04 08:08:17.463 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:08:17.659 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:08:17.959 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:08:17.959 CQG FIX Trading | Disconnected. | 2020-02-04 08:08:17.985 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:08:17.985 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:08:18.043 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:08:18.043 CQG FIX Trading | Disconnected. | 2020-02-04 08:08:18.053 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:08:18.109 CQG FIX socket (1) | Closed. | 2020-02-04 08:08:18.109 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:10:43.673 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:10:43.675 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:10:43.675 CQG FIX: Connected to FIX server. | 2020-02-04 08:10:43.734 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:10:43.924 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:10:44.259 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:10:44.259 CQG FIX Trading | Disconnected. | 2020-02-04 08:10:44.266 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:10:44.266 CQG FIX Trading | Disconnected. | 2020-02-04 08:10:44.329 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:10:44.352 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:10:44.352 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:10:44.409 CQG FIX socket (1) | Closed. | 2020-02-04 08:10:44.409 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:14:37.054 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:14:37.124 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:14:37.124 CQG FIX: Connected to FIX server. | 2020-02-04 08:14:37.193 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:14:37.394 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:14:37.689 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:14:37.689 CQG FIX Trading | Disconnected. | 2020-02-04 08:14:37.711 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:14:37.711 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:14:37.783 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:14:37.784 CQG FIX Trading | Disconnected. | 2020-02-04 08:14:37.797 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:14:37.843 CQG FIX socket (1) | Closed. | 2020-02-04 08:14:37.843 The message log has been sent to support. | 2020-02-04 08:17:07.076 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:17:07.076 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2020-02-04 08:17:07.076 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2020-02-04 08:17:10.656 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:17:10.896 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-02-04 08:17:11.073 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-02-04 08:17:11.073 |
| [2020-02-04 17:59:48] |
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As has been said for at least two months now, CQG FIX support has been discontinued. You have been getting this message upon startup of Sierra Chart: Due to the additional entitlements, related cost, confusion by having a second entitlement for Sierra Chart to use CQG, and the added effort to support a second connectivity method to CQG, the CQG FIX connectivity method is being discontinued effective December 31, 2019 and being replaced with the CQG Web API connectivity method. When updating to the current version of Sierra Chart, you will automatically start using the CQG Web API instead. This change is being made in cooperation with CQG.
Update Sierra Chart to the current version and contact your broker if necessary to allow your CQG account to use the CQG Web API for Sierra Chart. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-04 18:00:46
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| [2022-06-04 13:12:58] |
| alphatrader22 - Posts: 1 |
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I have attempted to login to the CQG Web API for over a week and keep receiving an error stating that I need to sign the end user agreement on the CQG website. According to ADMIS everything is already signed and I should be able to login. Do you know why I am receiving this error and how I might fix it?
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| [2022-06-04 17:05:10] |
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That message comes from CQG. We have no control over it. We would recommend try signing that agreement again but we do not know how to access it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: