Support Board
Date/Time: Fri, 14 Mar 2025 11:37:34 +0000
Post From: CQG Not Connecting
| [2020-02-04 16:20:49] |
| User635831 - Posts: 2 |
|
I checked with my 3rd party CQG provider and they said on their end I'm clear, but on Sierra Charts it won't connect (I've been connecting everyday for 4 months) Message log: Reading Internal Order ID file. | 2020-02-04 07:46:24.687 Reading Trade Orders file. | 2020-02-04 07:46:24.915 Reading Trade Positions file. | 2020-02-04 07:46:25.070 Reading Account Balance file. | 2020-02-04 07:46:25.077 UDPListener (1328). Port 22904 | Listening on UDP port 22904. | 2020-02-04 07:46:25.676 Software version: 1997 64-bit | 2020-02-04 07:46:25.677 Usage end date: 2020-03-05 | 2020-02-04 07:46:25.677 Enabled for: Advanced Features 2. | 2020-02-04 07:46:25.677 Enabled for: Sierra Chart Historical Data Service. | 2020-02-04 07:46:25.677 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-04 07:46:25.677 Current selected Data/Trading service: CQG FIX Trading | 2020-02-04 07:46:25.677 Custom symbol settings values: disabled | 2020-02-04 07:46:25.677 Chart Update Interval: 500 | 2020-02-04 07:46:25.677 Intraday Data Storage Time Unit: 0 | 2020-02-04 07:46:25.677 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-04 07:46:25.677 2020-02-04 07:46:25 Local computer time | 2020-02-04 07:46:25.677 2020-02-04 15:46:25 Local computer time in UTC | 2020-02-04 07:46:25.677 2020-02-04 07:46:25 Local computer time in SC Time Zone | 2020-02-04 07:46:25.677 Program path: C:\SierraChart\ | 2020-02-04 07:46:25.677 Data Files path: C:\SierraChart\Data\ | 2020-02-04 07:46:25.677 OS Version Number: 10.0 | 2020-02-04 07:46:25.677 Locale Setting: C | 2020-02-04 07:46:25.677 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-02-04 07:46:25.677 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-02-04 07:46:25.678 Error getting address info for www.sierrachart.com. Windows error code 11001: No such host is known. | 2020-02-04 07:46:25.679 * Request for symbol settings MD5 finished unsuccessfully. Request ID: 1. Socket connection closed during the connection attempt. | 2020-02-04 07:46:25.692 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:46:29.687 Error getting address info for fixapi.cqgtrader.com. Windows error code 11001: No such host is known. | 2020-02-04 07:46:29.688 * CQG FIX: Socket connection was closed without any logout messages sent or received. | 2020-02-04 07:46:29.688 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:29.688 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-02-04 07:46:29.688 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:29.688 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:29.690 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:29.690 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:46:32.690 Error getting address info for fixapi.cqgtrader.com. Windows error code 11001: No such host is known. | 2020-02-04 07:46:32.691 * CQG FIX: Socket connection was closed without any logout messages sent or received. | 2020-02-04 07:46:32.691 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:32.691 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-02-04 07:46:32.691 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:32.691 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:32.711 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-04 07:46:32.711 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:46:35.707 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 07:46:35.772 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 07:46:35.772 CQG FIX: Connected to FIX server. | 2020-02-04 07:46:46.886 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 07:46:47.080 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 07:46:47.425 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 07:46:47.425 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:47.431 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 07:46:47.431 CQG FIX Trading | Disconnected. | 2020-02-04 07:46:47.468 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 07:46:47.528 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 07:46:47.528 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 07:46:47.592 CQG FIX socket (1) | Closed. | 2020-02-04 07:46:47.592 F.US.EPH20 [C] #2 | Reloading chart. | 2020-02-04 07:47:29.752 F.US.EPH20 [C] #12 | Reloading chart. | 2020-02-04 07:47:30.323 F.US.EPH20 #14 | Reloading chart. | 2020-02-04 07:47:31.204 F.US.EPH20 [C] 30 Min #8 | Reloading chart. | 2020-02-04 07:47:31.993 F.US.EPH20 #10 | Reloading chart. | 2020-02-04 07:47:32.142 F.US.EPH20 [C] #11 | Reloading chart. | 2020-02-04 07:47:33.514 F.US.EPH20 [C] #6 | Reloading chart. | 2020-02-04 07:47:34.122 Starting DelayedDownloadMonitoringTimer | 2020-02-04 07:47:59.761 Starting HDTimeoutTimer | 2020-02-04 07:47:59.761 Added historical Intraday data request for F.US.EPH20 to the queue. | 2020-02-04 07:47:59.762 Intraday data recording state for symbol F.US.EPH20 is set to download 'Pending'. | 2020-02-04 07:47:59.762 Triggering next historical data download in queue. | 2020-02-04 07:47:59.894 HD Request # 2 | Downloading Intraday chart data for F.US.EPH20 to the file F.US.EPH20.scid. Service: cqg | 2020-02-04 07:47:59.997 HD Request # 2 | Download start date-time: 2020-02-03 11:51:28.000 | 2020-02-04 07:47:59.998 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2020-02-04 07:48:00.267 Socket (1) | Creating socket. | 2020-02-04 07:48:00.496 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-02-04 07:48:00.496 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-02-04 07:48:02.275 HD Request # 2 | Sending historical data logon request message. | 2020-02-04 07:48:02.275 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-02-03 11:51:28. Record interval: 0. Symbol: F.US.EPH20 | 2020-02-04 07:48:02.850 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 07:48:02.932 Socket (1) | Socket gracefully closed by remote side. | 2020-02-04 07:48:03.004 Socket (1) | Closed. | 2020-02-04 07:48:03.004 HD Request # 2 | Historical data for F.US.EPH20 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-02-04 07:48:07.203 Historical data download thread signaled to stop. | 2020-02-04 07:48:07.203 HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPH20 | 2020-02-04 07:48:07.203 HD Request # 2 | Completion time: 8s | 2020-02-04 07:48:07.203 HD Request # 2 | Intraday data download complete for F.US.EPH20. Unique request ID: 1 | 2020-02-04 07:48:07.203 Removed historical data download ID 1 | 2020-02-04 07:48:07.203 Triggering next historical data download in queue. | 2020-02-04 07:48:07.225 F.US.EPH20 [C] #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-04 07:48:34.306 F.US.EPH20 [C] #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-04 07:48:50.180 + Loading market depth data. | 2020-02-04 07:48:56.991 Loaded depth data records for F.US.EPH20 2020-01-24 from 00:00:00 to 00:00:00. | 2020-02-04 07:48:57.422 Loaded depth data records for F.US.EPH20 2020-01-25 from 2020-01-24 17:13:38 to 2020-01-24 21:44:28. | 2020-02-04 07:48:57.604 Loaded depth data records for F.US.EPH20 2020-01-26 from 2020-01-25 21:15:06 to 2020-01-26 15:59:59. | 2020-02-04 07:48:59.147 Loaded depth data records for F.US.EPH20 2020-01-27 from 2020-01-26 16:00:00 to 2020-01-27 11:11:54. | 2020-02-04 07:49:01.355 Loaded depth data records for F.US.EPH20 2020-01-28 from 2020-01-27 17:28:44 to 2020-01-28 11:38:23. | 2020-02-04 07:49:03.216 Loaded depth data records for F.US.EPH20 2020-01-29 from 2020-01-28 16:43:14 to 2020-01-29 15:59:59. | 2020-02-04 07:49:06.071 Loaded depth data records for F.US.EPH20 2020-01-30 from 2020-01-29 16:00:00 to 2020-01-30 15:59:59. | 2020-02-04 07:49:09.403 Loaded depth data records for F.US.EPH20 2020-01-31 from 2020-01-30 16:00:00 to 2020-01-31 14:00:00. | 2020-02-04 07:49:13.473 Loaded depth data records for F.US.EPH20 2020-02-02 from 2020-02-02 14:34:13 to 2020-02-02 15:59:59. | 2020-02-04 07:49:13.762 Loaded depth data records for F.US.EPH20 2020-02-03 from 2020-02-02 16:00:00 to 2020-02-03 11:51:27. | 2020-02-04 07:49:16.438 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 07:49:40.106 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 07:49:40.190 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 07:49:40.191 CQG FIX: Connected to FIX server. | 2020-02-04 07:49:40.250 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 07:49:40.441 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 07:49:40.767 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 07:49:40.767 CQG FIX Trading | Disconnected. | 2020-02-04 07:49:40.811 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 07:49:40.811 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 07:49:40.844 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 07:49:40.845 CQG FIX Trading | Disconnected. | 2020-02-04 07:49:40.893 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 07:49:40.903 CQG FIX socket (1) | Closed. | 2020-02-04 07:49:40.903 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:00:33.708 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:00:33.775 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:00:33.775 CQG FIX: Connected to FIX server. | 2020-02-04 08:00:33.840 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:00:34.046 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:00:34.361 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:00:34.361 CQG FIX Trading | Disconnected. | 2020-02-04 08:00:34.376 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:00:34.376 CQG FIX Trading | Disconnected. | 2020-02-04 08:00:34.443 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:00:34.444 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:00:34.444 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:00:34.502 CQG FIX socket (1) | Closed. | 2020-02-04 08:00:34.502 Requested new login tokens. | 2020-02-04 08:01:18.756 No available login tokens. Tokens being requested and automatic retry pending. | 2020-02-04 08:01:18.756 * Received 5 login tokens. | 2020-02-04 08:01:19.629 F.US.EPH20 [C] #11 | StartDateTimeForLoadingOrderFills: 2019-11-06 06:30:00 | 2020-02-04 08:02:10.039 F.US.EPH20 [C] #6 | StartDateTimeForLoadingOrderFills: 2019-11-05 12:59:00 | 2020-02-04 08:02:10.114 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:03:33.451 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:03:33.452 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:03:33.452 CQG FIX: Connected to FIX server. | 2020-02-04 08:03:33.513 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:03:33.706 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:03:34.013 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:03:34.013 CQG FIX Trading | Disconnected. | 2020-02-04 08:03:34.033 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:03:34.033 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:03:34.105 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:03:34.105 CQG FIX Trading | Disconnected. | 2020-02-04 08:03:34.113 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:03:34.161 CQG FIX socket (1) | Closed. | 2020-02-04 08:03:34.161 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:08:17.330 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:08:17.401 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:08:17.401 CQG FIX: Connected to FIX server. | 2020-02-04 08:08:17.463 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:08:17.659 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:08:17.959 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:08:17.959 CQG FIX Trading | Disconnected. | 2020-02-04 08:08:17.985 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:08:17.985 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:08:18.043 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:08:18.043 CQG FIX Trading | Disconnected. | 2020-02-04 08:08:18.053 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:08:18.109 CQG FIX socket (1) | Closed. | 2020-02-04 08:08:18.109 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:10:43.673 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:10:43.675 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:10:43.675 CQG FIX: Connected to FIX server. | 2020-02-04 08:10:43.734 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:10:43.924 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:10:44.259 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:10:44.259 CQG FIX Trading | Disconnected. | 2020-02-04 08:10:44.266 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:10:44.266 CQG FIX Trading | Disconnected. | 2020-02-04 08:10:44.329 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:10:44.352 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:10:44.352 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:10:44.409 CQG FIX socket (1) | Closed. | 2020-02-04 08:10:44.409 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2020-02-04 08:14:37.054 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:14:37.124 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2020-02-04 08:14:37.124 CQG FIX: Connected to FIX server. | 2020-02-04 08:14:37.193 CQG FIX | Sending the Logon message. LocalCompID=2rw0323.cqg | 2020-02-04 08:14:37.394 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2020-02-04 08:14:37.689 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2020-02-04 08:14:37.689 CQG FIX Trading | Disconnected. | 2020-02-04 08:14:37.711 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2020-02-04 08:14:37.711 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2020-02-04 08:14:37.783 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:14:37.784 CQG FIX Trading | Disconnected. | 2020-02-04 08:14:37.797 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2020-02-04 08:14:37.843 CQG FIX socket (1) | Closed. | 2020-02-04 08:14:37.843 The message log has been sent to support. | 2020-02-04 08:17:07.076 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2020-02-04 08:17:07.076 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2020-02-04 08:17:07.076 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2020-02-04 08:17:10.656 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-02-04 08:17:10.896 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-02-04 08:17:11.073 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-02-04 08:17:11.073 |