Support Board
Date/Time: Tue, 04 Feb 2025 14:45:29 +0000
Chart File will not load more than 2 days of data
View Count: 723
| [2020-01-28 16:47:10] |
| a Gem Tree - Posts: 60 |
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I just reset my PC, and reinstalled Sierra. I cannot load more than 2 days of ESH0. I am using Rithmic Data. Here are my Data Feed Settings, and my Days to Load under 'Chart Settings'. The images are uploaded to Imgur - A popular image and meme sharing website. https://imgur.com/a/imMltqQ The Data Feed is set to 1500 days to store, and 100,000 records to store. Under Chart Settings, the scid file seems to say, that the data's date range is 1-27-2020 to 1-28-2020. So, my first impression was that the data file was bad. I took all the steps I normally do - Close Sierra, delete all related dly and scid files, restart pc, redownload the data files using a new chart. I've done this 3 times, and it hasn't worked - still 2 days. From what I've seen, you guys usually request a message log of the download (of the data files). This is the message log with relevant info. Software version: 2038 64-bit | 2020-01-28 11:03:47.220 Usage end date: 2020-02-11 | 2020-01-28 11:03:47.220 Enabled for: Sierra Chart Historical Data Service. | 2020-01-28 11:03:47.220 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-28 11:03:47.220 Current selected Data/Trading service: Rithmic Trading | 2020-01-28 11:03:47.220 Custom symbol settings values: enabled | 2020-01-28 11:03:47.220 Chart Update Interval: 250 | 2020-01-28 11:03:47.220 Intraday Data Storage Time Unit: 0 | 2020-01-28 11:03:47.220 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-28 11:03:47.220 2020-01-28 12:03:47 Local computer time | 2020-01-28 11:03:47.220 2020-01-28 16:03:47 Local computer time in UTC | 2020-01-28 11:03:47.220 2020-01-28 11:03:47 Local computer time in SC Time Zone | 2020-01-28 11:03:47.220 2020-01-28 16:02:53 Server time in UTC | 2020-01-28 11:03:47.220 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-28 11:03:47.220 Program path: C:\SierraChart\ | 2020-01-28 11:03:47.220 Data Files path: C:\SierraChart\Data\ | 2020-01-28 11:03:47.220 OS Version Number: 10.0 | 2020-01-28 11:03:47.221 Locale Setting: C | 2020-01-28 11:03:47.221 DLLs: UserContributedStudies_64.dll | 2020-01-28 11:03:47.221 Using SC exchange feed2. Symbol: ES?#-CME | 2020-01-28 11:04:14.225 ESH0-CME 1 Min #1 | Reloading chart. | 2020-01-28 11:04:14.227 ESH0-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH0-CME.scid | 2020-01-28 11:04:14.236 Using SC exchange feed2. Symbol: ES?#-CME | 2020-01-28 11:04:14.484 Rithmic Trading | Starting real-time market data updates for: ESH0-CME. ID: 1 Service code: rithmic.trading | 2020-01-28 11:04:14.486 Rithmic Trading | Requesting security definition data for: ESH0-CME. ID: 1 | 2020-01-28 11:04:14.486 Using SC exchange feed2. Symbol: ES?#-CME | 2020-01-28 11:04:14.486 Rithmic Trading | Using primary service for historical data for ESH0-CME | 2020-01-28 11:04:14.486 Starting DelayedDownloadMonitoringTimer | 2020-01-28 11:04:14.486 Starting HDTimeoutTimer | 2020-01-28 11:04:14.486 Added historical Intraday data request for ESH0-CME to the queue. | 2020-01-28 11:04:14.487 Intraday data recording state for symbol ESH0-CME is set to download 'Pending'. | 2020-01-28 11:04:14.487 Triggering next historical data download in queue. | 2020-01-28 11:04:14.487 Delaying start of download for ESH0-CME | 2020-01-28 11:04:14.487 HD Request # 1 | Downloading Intraday chart data for ESH0-CME to the file ESH0-CME.scid. Service: rithmic.trading | 2020-01-28 11:04:19.484 Compressing file: C:\SierraChart\Data\ESH0-CME.scid. This may take a while. | 2020-01-28 11:04:19.485 HD Request # 1 | Download start date-time: 2015-12-20 11:04:19.000 | 2020-01-28 11:04:19.485 HD Request # 1 | Sending historical data request. Start date-time: 2015-12-20 11:04:19. Record interval: 0. Symbol: ESH0-CME | 2020-01-28 11:04:19.485 Rithmic Trading | Message from server: Requesting historical Tick data. | 2020-01-28 11:04:19.488 HD Request # 1 | Receiving Intraday data for ESH0-CME starting at 2020-01-27 18:00:00 | 2020-01-28 11:04:37.454 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-01-27 18:00:00 | 2020-01-28 11:04:37.470 HD Request # 1 | Received 514964 records from 2020-01-27 18:00:00.000 to 2020-01-28 11:04:19.020 (17.1 hours) and wrote 514964 records for ESH0-CME | 2020-01-28 11:04:37.698 Added 1684 Time and Sales records to Intraday data file for ESH0-CME after download. | 2020-01-28 11:04:37.699 HD Request # 1 | Completion time: 18s | 2020-01-28 11:04:37.699 HD Request # 1 | Intraday data download complete for ESH0-CME. Unique request ID: 1 | 2020-01-28 11:04:37.699 Removing historical data download ID 1. | 2020-01-28 11:04:37.699 Real-time Intraday chart data file updates started for ESH0-CME | 2020-01-28 11:04:37.699 Intraday chart data file opened for ESH0-CME | 2020-01-28 11:04:37.699 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-01-28 11:04:37.699 Triggering next historical data download in queue. | 2020-01-28 11:04:37.699 Opened cached Intraday file: C:\SierraChart\Data\ESH0-CME.scid | 2020-01-28 11:04:40.854 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Broken | 2020-01-28 11:11:14.089 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-01-28 11:11:14.091 Rithmic Trading | Message from server: Deleting API object. | 2020-01-28 11:11:14.091 Rithmic Trading | Message from server: Server Alert: PnL Connection Closed | 2020-01-28 11:11:14.094 Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2020-01-28 11:11:14.101 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-01-28 11:11:14.115 DTC Client socket (1) | CloseSocket call. | 2020-01-28 11:11:14.115 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-01-28 11:11:14.116 DTC Client socket (1) | Closed. | 2020-01-28 11:11:14.116 Connection to the external service has been lost. | 2020-01-28 11:11:14.116 DTC Client socket (0) | CloseSocket call. | 2020-01-28 11:11:14.118 Rithmic Trading | Disconnected. | 2020-01-28 11:11:14.119 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-28 11:11:14.119 |
| [2020-01-28 20:46:28] |
| Sierra_Chart Engineering - Posts: 18240 |
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For Sierra Chart historical data support when using Rithmic you need to change to the Advanced service package 5 now. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. However, instead of Rithmic we recommend using this service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-29 00:47:34] |
| a Gem Tree - Posts: 60 |
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Ok - Well, I would like to continue using Rithmic - so I've upgraded to package 5. These charts were loading just fine 1-2 weeks ago. Ever since I reset PC and reinstalled Sierra, I've had this prob. I hope you lads can help. -In advance, thanks! However, I'd like to know about this TT routing and data package. -I see order routing is 20 cents per round trip trade. -What is the data package fee? Surely they don't provide all the symbols from all of the listed exchanges - for free. -If there is a data package fee, are there different packages? what am I paying and getting? Just curious. |
| [2020-01-29 13:40:12] |
| SC Support - Posts: 1925 |
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Hi A Gem Tree, Can we give you a call to speak about this situation?
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| [2020-01-29 14:55:57] |
| a Gem Tree - Posts: 60 |
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Yea, no problem - my number is in my updated profile. Please, please, do not call me until 3pm today. I will not be available until then. GL to everyone reading - tatewaki. Lets hope I'm bad a predictions. |
| [2020-01-29 20:46:38] |
| a Gem Tree - Posts: 60 |
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UPDATE: The chart are now loading the Data - both daily and intra-day. I haven't tried any other symbols, but ESH0 is working, and I'm assuming so will others. I'm not sure if you gents did something in the background, or what happened. But I turned it on today, placed some shorts, and voila, the charts all of the sudden were showing more than 2 days of data. In short, it appears the missing data problem has solved itself - So I don't believe I will need a phone call - if you guys helped in the background, thank you! |
| [2020-01-29 20:56:11] |
| SC Support - Posts: 1925 |
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Understood, thank you for your report.
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