Login Page - Create Account

Support Board


Date/Time: Tue, 07 May 2024 20:11:23 +0000



Post From: Chart File will not load more than 2 days of data

[2020-01-28 16:47:10]
a Gem Tree - Posts: 60
I just reset my PC, and reinstalled Sierra. I cannot load more than 2 days of ESH0.
I am using Rithmic Data.

Here are my Data Feed Settings, and my Days to Load under 'Chart Settings'.

The images are uploaded to Imgur - A popular image and meme sharing website.
https://imgur.com/a/imMltqQ
The Data Feed is set to 1500 days to store, and 100,000 records to store.
Under Chart Settings, the scid file seems to say, that the data's date range is 1-27-2020 to 1-28-2020.

So, my first impression was that the data file was bad. I took all the steps I normally do - Close Sierra, delete all related dly and scid files, restart pc, redownload the data files using a new chart.
I've done this 3 times, and it hasn't worked - still 2 days.

From what I've seen, you guys usually request a message log of the download (of the data files).
This is the message log with relevant info.



Software version: 2038 64-bit | 2020-01-28 11:03:47.220
Usage end date: 2020-02-11 | 2020-01-28 11:03:47.220
Enabled for: Sierra Chart Historical Data Service. | 2020-01-28 11:03:47.220
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-28 11:03:47.220
Current selected Data/Trading service: Rithmic Trading | 2020-01-28 11:03:47.220
Custom symbol settings values: enabled | 2020-01-28 11:03:47.220
Chart Update Interval: 250 | 2020-01-28 11:03:47.220
Intraday Data Storage Time Unit: 0 | 2020-01-28 11:03:47.220
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-28 11:03:47.220
2020-01-28 12:03:47 Local computer time | 2020-01-28 11:03:47.220
2020-01-28 16:03:47 Local computer time in UTC | 2020-01-28 11:03:47.220
2020-01-28 11:03:47 Local computer time in SC Time Zone | 2020-01-28 11:03:47.220
2020-01-28 16:02:53 Server time in UTC | 2020-01-28 11:03:47.220
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-28 11:03:47.220
Program path: C:\SierraChart\ | 2020-01-28 11:03:47.220
Data Files path: C:\SierraChart\Data\ | 2020-01-28 11:03:47.220
OS Version Number: 10.0 | 2020-01-28 11:03:47.221
Locale Setting: C | 2020-01-28 11:03:47.221
DLLs: UserContributedStudies_64.dll | 2020-01-28 11:03:47.221

Using SC exchange feed2. Symbol: ES?#-CME | 2020-01-28 11:04:14.225
ESH0-CME 1 Min #1 | Reloading chart. | 2020-01-28 11:04:14.227
ESH0-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESH0-CME.scid | 2020-01-28 11:04:14.236
Using SC exchange feed2. Symbol: ES?#-CME | 2020-01-28 11:04:14.484
Rithmic Trading | Starting real-time market data updates for: ESH0-CME. ID: 1 Service code: rithmic.trading | 2020-01-28 11:04:14.486
Rithmic Trading | Requesting security definition data for: ESH0-CME. ID: 1 | 2020-01-28 11:04:14.486
Using SC exchange feed2. Symbol: ES?#-CME | 2020-01-28 11:04:14.486
Rithmic Trading | Using primary service for historical data for ESH0-CME | 2020-01-28 11:04:14.486
Starting DelayedDownloadMonitoringTimer | 2020-01-28 11:04:14.486
Starting HDTimeoutTimer | 2020-01-28 11:04:14.486
Added historical Intraday data request for ESH0-CME to the queue. | 2020-01-28 11:04:14.487
Intraday data recording state for symbol ESH0-CME is set to download 'Pending'. | 2020-01-28 11:04:14.487
Triggering next historical data download in queue. | 2020-01-28 11:04:14.487
Delaying start of download for ESH0-CME | 2020-01-28 11:04:14.487
HD Request # 1 | Downloading Intraday chart data for ESH0-CME to the file ESH0-CME.scid. Service: rithmic.trading | 2020-01-28 11:04:19.484
Compressing file: C:\SierraChart\Data\ESH0-CME.scid. This may take a while. | 2020-01-28 11:04:19.485
HD Request # 1 | Download start date-time: 2015-12-20 11:04:19.000 | 2020-01-28 11:04:19.485
HD Request # 1 | Sending historical data request. Start date-time: 2015-12-20 11:04:19. Record interval: 0. Symbol: ESH0-CME | 2020-01-28 11:04:19.485
Rithmic Trading | Message from server: Requesting historical Tick data. | 2020-01-28 11:04:19.488
HD Request # 1 | Receiving Intraday data for ESH0-CME starting at 2020-01-27 18:00:00 | 2020-01-28 11:04:37.454
HD Request # 1 | Timestamp of first Intraday data file record written: 2020-01-27 18:00:00 | 2020-01-28 11:04:37.470
HD Request # 1 | Received 514964 records from 2020-01-27 18:00:00.000 to 2020-01-28 11:04:19.020 (17.1 hours) and wrote 514964 records for ESH0-CME | 2020-01-28 11:04:37.698
Added 1684 Time and Sales records to Intraday data file for ESH0-CME after download. | 2020-01-28 11:04:37.699
HD Request # 1 | Completion time: 18s | 2020-01-28 11:04:37.699
HD Request # 1 | Intraday data download complete for ESH0-CME. Unique request ID: 1 | 2020-01-28 11:04:37.699
Removing historical data download ID 1. | 2020-01-28 11:04:37.699
Real-time Intraday chart data file updates started for ESH0-CME | 2020-01-28 11:04:37.699
Intraday chart data file opened for ESH0-CME | 2020-01-28 11:04:37.699
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-01-28 11:04:37.699

Triggering next historical data download in queue. | 2020-01-28 11:04:37.699
Opened cached Intraday file: C:\SierraChart\Data\ESH0-CME.scid | 2020-01-28 11:04:40.854
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Broken | 2020-01-28 11:11:14.089
Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-01-28 11:11:14.091
Rithmic Trading | Message from server: Deleting API object. | 2020-01-28 11:11:14.091
Rithmic Trading | Message from server: Server Alert: PnL Connection Closed | 2020-01-28 11:11:14.094
Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2020-01-28 11:11:14.101
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-01-28 11:11:14.115
DTC Client socket (1) | CloseSocket call. | 2020-01-28 11:11:14.115
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-01-28 11:11:14.116
DTC Client socket (1) | Closed. | 2020-01-28 11:11:14.116
Connection to the external service has been lost. | 2020-01-28 11:11:14.116
DTC Client socket (0) | CloseSocket call. | 2020-01-28 11:11:14.118
Rithmic Trading | Disconnected. | 2020-01-28 11:11:14.119
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-28 11:11:14.119