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Direct MessagesDate/Time: Sat, 18 May 2024 11:37:05 +0000
Data issues with futures
View Count: 549
| [2020-01-27 20:13:58] |
| AndyB - Posts: 96 |
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missing data when switched switched to live trading. heres a screenshot. cqg data (that worked fine before the trading account was funded and switched to CQG API)
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 Capture.PNG / V - Attached On 2020-01-27 20:13:43 UTC - Size: 141.9 KB - 207 views |
| [2020-01-27 20:55:11] |
| Sierra_Chart Engineering - Posts: 14423 |
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Update Sierra Chart to the current version: Software Download: Fast Update The above is essential. That chart is a CQG symbol and must be translated. It is not currently translated. You need to use Edit >> Translate Symbols to Current Service: Edit Menu: Edit >> Translate Symbols To Current Service Let us know if you need further help. Once the symbol is translated, the chart will begin to download data and there will be a reconnection to the data feed as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-27 21:08:43
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| [2020-01-28 02:42:27] |
| AndyB - Posts: 96 |
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did the update, and translated the symbols. still missing some, does it take a while to fully download? attached are screenshots
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| incomplete data 2.PNG / V - Attached On 2020-01-28 02:41:46 UTC - Size: 241.5 KB - 212 views incomplete data.PNG / V - Attached On 2020-01-28 02:41:53 UTC - Size: 155.55 KB - 222 views |
| [2020-01-28 03:49:24] |
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Those screenshots do not mean anything to us and do not conform to our specifications. We have no idea what to make of those. We do not know the settings of the chart and what you think is missing. If there is missing data simply follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If you have a persistent problem, tell us the time range that is missing, and the time zone and post an image following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-28 04:03:04] |
| AndyB - Posts: 96 |
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apologies. i meant to point out that the time axis clearly shows intraday gaps and the hourly chart i posted (both ES) is missing data. been on the run today. thanks for bearing with me. ill try what you suggested and report back tomorrow. thanks for the help
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