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Date/Time: Thu, 28 Mar 2024 23:46:49 +0000



SC Futures Order Routing/Data not receiving any data

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[2020-01-22 16:15:22]
Ernie Doo - Posts: 46
Dear Sierra Chart team,

When I select SC Futures Order Routing/Data in the Data/Trade Service Settings, Sierra Chart connects but does not receive any data. The charts don't move. In the Message Log window it shows a message saying "Subscribing to streaming market data in the service client is not supported. Symbol: DYZ19" among other messages but this one is the only one referring to market data.

I think I have everything OK with my account, my balance and my clearing firm for order routing, I have also checked that "Trade Simulation" is off, so I don't know what is wrong.

Could you please help me?

Thanks,
Ernesto
[2020-01-22 16:43:18]
Sierra_Chart Engineering - Posts: 13611
You need to convert the symbols to the ones used by the Sierra Chart order routing service.

You need to select Edit >> Translate Symbols to Current Service:
Edit Menu: Edit >> Translate Symbols To Current Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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