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Date/Time: Fri, 19 Apr 2024 14:30:30 +0000

How to Post a Message for Support

Am connected but charts not updating.

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[2020-01-22 16:03:55] #1 [Go To First Post]
JayShea - Posts: 92
Thanks JD Reading Internal Order ID file. \| 2020-01-22 10:47:42.864 Reading Trade Orders file. \| 2020-01-22 10:47:43.117 Reading Trade Positions file. \| 2020-01-22 10:47:43.123 Reading Account Balance file. \| 2020-01-22 10:47:43.127 UDPListener (1384). Port 22903 \| Listening on UDP port 22903. \| 2020-01-22 10:47:43.150 Software version: 2036 64-bit \| 2020-01-22 10:47:43.151 Usage end date: 2020-02-04 \| 2020-01-22 10:47:43.151 Enabled for: Sierra Chart Historical Data Service. \| 2020-01-22 10:47:43.151 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-01-22 10:47:43.151 Current selected Data/Trading service: GAIN Capital/OEC \| 2020-01-22 10:47:43.151 Custom symbol settings values: disabled \| 2020-01-22 10:47:43.151 Chart Update Interval: 500 \| 2020-01-22 10:47:43.151 Intraday Data Storage Time Unit: 0 \| 2020-01-22 10:47:43.151 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-01-22 10:47:43.151 2020-01-22 07:47:43 Local computer time \| 2020-01-22 10:47:43.151 2020-01-22 15:47:43 Local computer time in UTC \| 2020-01-22 10:47:43.151 2020-01-22 10:47:43 Local computer time in SC Time Zone \| 2020-01-22 10:47:43.151 2020-01-22 15:47:43 Server time in UTC \| 2020-01-22 10:47:43.151 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-01-22 10:47:43.151 Program path: C:\SierraChart2\ \| 2020-01-22 10:47:43.151 Data Files path: C:\SierraChart2\Data\ \| 2020-01-22 10:47:43.151 OS Version Number: 10.0 \| 2020-01-22 10:47:43.151 Locale Setting: C \| 2020-01-22 10:47:43.151 DLLs: AugenSpikes.dll, BetterRenko.dll, bm_dn5i.dll, BrettJohnsonsStandardToolKit.dll, CCILinReg.dll, ECIVwapV1.2.dll, HTrading.dll, JDS_Vegas_0.dll, JDS_Vegas_0_64.dll, OCInsideBar.dll, PRC_Hurst.dll, RelativeVolume2.dll, Rodrigue.dll, RSITrend.dll, SCMisc.dll, SpudfyreStoch.dll, StudyHighLow.dll, StudySlopeBands.dll, SuperDuperTrendStop.dll, SuperTrendColorBG.dll, Trading_BrettJohnsonsMultiFunctionTrailingStop.dll, Trading_BrettsMultiFunctionTrailingStop.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-01-22 10:47:43.201 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. \| 2020-01-22 10:47:43.218 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:47:43.254 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-01-22 10:47:43.446 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-01-22 10:47:43.446 Received 5 login tokens. \| 2020-01-22 10:47:43.910 Symbol settings MD5 received. Request ID: 1. \| 2020-01-22 10:47:44.109 Symbol settings are up-to-date for oec. \| 2020-01-22 10:47:44.109 Files to Open on Start up \| Opening file: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:47.016 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.255 NQH20 5.00 Range #1 \| Reloading chart. \| 2020-01-22 10:47:47.256 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.296 NQH20 Flex Renko 36-18-18 #2 \| Reloading chart. \| 2020-01-22 10:47:47.297 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.317 NQH20 Renko 35t #3 \| Reloading chart. \| 2020-01-22 10:47:47.318 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.338 NQH20 Flex Renko 36-18-18 #4 \| Reloading chart. \| 2020-01-22 10:47:47.339 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.751 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:47.751 Starting DelayedDownloadMonitoringTimer \| 2020-01-22 10:47:47.751 Starting HDTimeoutTimer \| 2020-01-22 10:47:47.751 Added historical Intraday data request for NQH20 to the queue. \| 2020-01-22 10:47:47.751 Intraday data recording state for symbol NQH20 is set to download 'Pending'. \| 2020-01-22 10:47:47.751 Triggering next historical data download in queue. \| 2020-01-22 10:47:47.751 HD Request # 1 \| Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: oec \| 2020-01-22 10:47:47.751 HD Request # 1 \| Download start date-time: 2020-01-22 04:13:10.000 \| 2020-01-22 10:47:47.752 HD Request # 1 \| Using server: ds4.sierracharts.com port 10149 \| 2020-01-22 10:47:47.752 Socket (1) \| Creating socket. \| 2020-01-22 10:47:47.799 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-01-22 10:47:47.799 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2020-01-22 10:47:47.982 HD Request # 1 \| Sending historical data logon request message. \| 2020-01-22 10:47:47.982 HD Request # 1 \| Requesting Intraday data. Start date-time: 2020-01-22 04:13:10. Record interval: 0. Symbol: NQH20 \| 2020-01-22 10:47:48.577 HD Request # 1 \| Decompressing data. \| 2020-01-22 10:47:48.650 Socket (1) \| CloseSocket call. \| 2020-01-22 10:47:48.650 HD Request # 1 \| Historical data for NQH20 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2020-01-22 10:47:48.650 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:47:48.650 Historical data download thread signaled to stop. \| 2020-01-22 10:47:48.650 HD Request # 1 \| Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for NQH20 \| 2020-01-22 10:47:48.650 HD Request # 1 \| Completion time: 0s \| 2020-01-22 10:47:48.651 HD Request # 1 \| Intraday data download complete for NQH20. Unique request ID: 1 \| 2020-01-22 10:47:48.651 Removing historical data download ID 1. \| 2020-01-22 10:47:48.651 Triggering next historical data download in queue. \| 2020-01-22 10:47:48.651 Socket (1) \| Socket gracefully closed by remote side. \| 2020-01-22 10:47:48.731 Socket (1) \| Closed. \| 2020-01-22 10:47:48.731 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2020-01-22 10:47:49.360 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2020-01-22 10:47:49.387 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 64.94.37.222. \| 2020-01-22 10:47:49.388 GAIN Capital FIX Trading: Connected to FIX server. \| 2020-01-22 10:47:49.466 GAIN Capital FIX Trading \| Sending the Logon message. LocalCompID=JSchaefer1606 \| 2020-01-22 10:47:49.657 GAIN Capital FIX Trading \| Connected to trading server. \| 2020-01-22 10:47:49.908 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2020-01-22 10:47:49.908 GAIN Capital FAST Data socket (2) \| Creating socket. \| 2020-01-22 10:47:49.908 GAIN Capital FAST Data socket (2) \| Connecting to IP: 64.94.37.222. \| 2020-01-22 10:47:49.909 GAIN Capital FAST Data: Sent the Hello message. \| 2020-01-22 10:47:49.973 GAIN Capital FAST Data: Sent the Logon message. \| 2020-01-22 10:47:50.044 GAIN Capital/OEC \| Connected to data and trading server. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.150 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:50.282 GAIN Capital/OEC \| Starting real-time market data updates for: NQH20. ID: 1 Service code: oec \| 2020-01-22 10:47:50.282 GAIN Capital/OEC \| Requesting security definition data for: NQH20. ID: 1 \| 2020-01-22 10:47:50.282 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-22 10:47:50.282 Added historical Intraday data request for NQH20 to the queue. \| 2020-01-22 10:47:50.282 Intraday data recording state for symbol NQH20 is set to download 'Pending'. \| 2020-01-22 10:47:50.282 Triggering next historical data download in queue. \| 2020-01-22 10:47:50.282 Delaying start of download for NQH20 \| 2020-01-22 10:47:50.282 NQH20 5.00 Range #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-01-22 10:47:50.584 NQH20 Flex Renko 36-18-18 #4 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-01-22 10:47:56.510 Chart #4 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.137 NQH20 Renko 35t #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-01-22 10:47:58.144 Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.597 Chart #3 has tagged chart #2 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.655 HD Request # 2 \| Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: oec \| 2020-01-22 10:47:58.774 HD Request # 2 \| Download start date-time: 2020-01-22 04:13:10.000 \| 2020-01-22 10:47:58.774 HD Request # 2 \| Using server: ds3.sierracharts.com port 10150 \| 2020-01-22 10:47:58.774 Socket (3) \| Creating socket. \| 2020-01-22 10:47:58.804 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-01-22 10:47:58.804 NQH20 5.00 Range #1 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:58.818 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2020-01-22 10:47:58.976 HD Request # 2 \| Sending historical data logon request message. \| 2020-01-22 10:47:58.976 HD Request # 2 \| Requesting Intraday data. Start date-time: 2020-01-22 04:13:10. Record interval: 0. Symbol: NQH20 \| 2020-01-22 10:47:59.047 HD Request # 2 \| Decompressing data. \| 2020-01-22 10:47:59.117 HD Request # 2 \| Receiving Intraday data for NQH20 starting at 2020-01-22 04:13:10 \| 2020-01-22 10:47:59.385 Socket (3) \| CloseSocket call. \| 2020-01-22 10:47:59.387 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:47:59.387 Socket (3) \| Socket gracefully closed by remote side. \| 2020-01-22 10:47:59.464 Socket (3) \| Closed. \| 2020-01-22 10:47:59.464 Historical data download thread signaled to stop. \| 2020-01-22 10:47:59.918 HD Request # 2 \| Timestamp of first Intraday data file record written: 2020-01-22 04:13:14 \| 2020-01-22 10:47:59.918 HD Request # 2 \| Received 13698 records from 2020-01-22 04:13:10.000 to 2020-01-22 06:31:20.002 (2.3 hours) and wrote 13694 records for NQH20 \| 2020-01-22 10:47:59.919 Added 79 Time and Sales records to Intraday data file for NQH20 after download. \| 2020-01-22 10:47:59.924 HD Request # 2 \| Completion time: 1s \| 2020-01-22 10:47:59.927 HD Request # 2 \| Intraday data download complete for NQH20. Unique request ID: 2 \| 2020-01-22 10:47:59.927 Removing historical data download ID 2. \| 2020-01-22 10:47:59.927 Real-time Intraday chart data file updates started for NQH20 \| 2020-01-22 10:47:59.927 Intraday chart data file opened for NQH20 \| 2020-01-22 10:47:59.927 Triggering next historical data download in queue. \| 2020-01-22 10:47:59.927 NQH20 Flex Renko 36-18-18 #2 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:47:59.973 Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.010 Chart #4 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.077 Chart #3 has tagged chart #2 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.112 NQH20 5.00 Range #1 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.147 GAIN Capital/OEC \| Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 \| 2020-01-22 10:48:00.500 NQH20 Flex Renko 36-18-18 #2 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.505 Chart #2 has tagged chart #1 for full recalculation. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.534 NQH20 5.00 Range #1 \| Performing a full recalculation because it has been tagged. Chartbook: VT Flex-Tic-CCI.Cht \| 2020-01-22 10:48:00.544 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Creating socket. Using TLS 1.2. \| 2020-01-22 10:56:41.323 The message log has been sent to support. \| 2020-01-22 10:56:41.323 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Connecting to IP: 46.4.97.203. \| 2020-01-22 10:56:41.323 Sending of the Message Log is completed. The response was saved to C:\SierraChart2\Data\MessageLogAnalysis.htm \| 2020-01-22 10:56:42.392 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| CloseSocket call. \| 2020-01-22 10:56:42.641 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Shutdown started. Waiting for graceful close. \| 2020-01-22 10:56:42.641 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Socket gracefully closed by remote side. \| 2020-01-22 10:56:42.808 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Closed. \| 2020-01-22 10:56:42.808 Successfully moved C:\SierraChart2\Data\EMAx3 SS R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:50.928 Successfully moved C:\SierraChart2\Data\Vegas Trade auto v1c.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:51.855 Successfully moved C:\SierraChart2\Data\CCI-6.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:52.451 Successfully moved C:\SierraChart2\Data\Long Flex Change R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:52.695 Successfully moved C:\SierraChart2\Data\Tick-Flex PA Sigs R4.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:52.989 Successfully moved C:\SierraChart2\Data\EMAx3 SS R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:58.339 Successfully moved C:\SierraChart2\Data\Vegas Trade auto v1c.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:59.260 Successfully moved C:\SierraChart2\Data\CCI-6.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 10:59:59.850 Successfully moved C:\SierraChart2\Data\Long Flex Change R1.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 11:00:00.106 Successfully moved C:\SierraChart2\Data\Tick-Flex PA Sigs R4.scss.temp file to the folder C:\SierraChart2\Data\ \| 2020-01-22 11:00:00.407

[2020-01-22 16:21:12] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14009
Gain Capital has a serious ongoing problem with their market data feed: Announcement Regarding Gain Capital As a solution to the problem what we are doing is providing users at no cost for the next two months, the Denali exchange data feed: Denali Exchange Data Feed The cost of exchange fees still has to be paid but if you are a new user of this feed, those fees are free until the end of the month. We will go through the process to set this feed up for you. The first thing is we are sending you an email, at the email address on your Sierra Chart account, with links to agreements that need to be completed. Complete those and let us know when done. Let us know if you require market depth data or not within Sierra Chart so we can activate the appropriate exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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