Support Board
Date/Time: Tue, 04 Feb 2025 11:33:35 +0000
Unable to cancel pending order
View Count: 636
| [2020-01-22 15:59:07] |
| Rene Velazquez - Posts: 9 |
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Hello, I was unable to cancel a pending limit order can you please help to know what happened, here the log SC Futures Order Routing/Data | Requesting trade accounts from server. | 2020-01-22 09:47:18.201 SC Futures Order Routing/Data | Performing query for order fills start date- time for account 46652. | 2020-01-22 09:47:18.312 SC Futures Order Routing/Data | Performing query for historical account balances for account 46652. | 2020-01-22 09:47:18.312 SC Futures Order Routing/Data | Received 1 accounts from service. | 2020-01-22 09:47:18.312 SC Futures Order Routing/Data | Requesting historical order fills for account 46652. Start Date-Time UTC: 2020-01-22 15:10:49 | 2020-01-22 09:47:18.329 SC Futures Order Routing/Data | Requesting historical account balances for account 46652. Start date-time UTC: 2019-01-15 15:47:18 | 2020-01-22 09:47:18.417 SC Futures Order Routing/Data | Received 8 order fills for account: 46652. Inserting the ones that do not exist. | 2020-01-22 09:47:18.466 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: 46652. Inserting the ones that do not exist. | 2020-01-22 09:47:18.584 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2020-01-22 09:47:23.189 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-01-22 09:47:23.315 Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Text: Tag: 1 Contract.twconfig. Internal Order ID: 3283. Service Order ID: 360309. Symbol: CLH20_FUT_NYMEX. Account: 46652 | 2020-01-22 09:47:56.232 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Text: Tag: 1 Contract.twconfig. Internal Order ID: 3283. Service Order ID: 360309. Symbol: CLH20_FUT_NYMEX. Account: 46652 | 2020-01-22 09:48:06.978 * regards Rene |
| [2020-01-22 16:02:54] |
| SC Support - Posts: 1925 |
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FROM TT - ISSUE IS RESOLVED AT CME - INVESTIGATION PENDING TT Status Notification OutageEnvironment: Live Started: 01/22/20 3:25pm UTC Resolved: 01/22/20 3:40pm UTC Affected: Order Routing : CME Issue with CME Order Routing We are continuing to investigate into the issue that caused order routing to go down for CME. Currently the issue has been resolved and we will udpate further as to what was the root cause was. Impact: CME users |
| [2020-01-22 16:07:43] |
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We think the problem is due to the above issue. Call your broker about that order and confirm it is not working. We will make sure that order is cleared from the order list after the market close.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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