Support Board
Date/Time: Tue, 04 Feb 2025 13:55:22 +0000
Post From: Unable to cancel pending order
| [2020-01-22 15:59:07] |
| Rene Velazquez - Posts: 9 |
|
Hello, I was unable to cancel a pending limit order can you please help to know what happened, here the log SC Futures Order Routing/Data | Requesting trade accounts from server. | 2020-01-22 09:47:18.201 SC Futures Order Routing/Data | Performing query for order fills start date- time for account 46652. | 2020-01-22 09:47:18.312 SC Futures Order Routing/Data | Performing query for historical account balances for account 46652. | 2020-01-22 09:47:18.312 SC Futures Order Routing/Data | Received 1 accounts from service. | 2020-01-22 09:47:18.312 SC Futures Order Routing/Data | Requesting historical order fills for account 46652. Start Date-Time UTC: 2020-01-22 15:10:49 | 2020-01-22 09:47:18.329 SC Futures Order Routing/Data | Requesting historical account balances for account 46652. Start date-time UTC: 2019-01-15 15:47:18 | 2020-01-22 09:47:18.417 SC Futures Order Routing/Data | Received 8 order fills for account: 46652. Inserting the ones that do not exist. | 2020-01-22 09:47:18.466 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: 46652. Inserting the ones that do not exist. | 2020-01-22 09:47:18.584 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2020-01-22 09:47:23.189 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-01-22 09:47:23.315 Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Text: Tag: 1 Contract.twconfig. Internal Order ID: 3283. Service Order ID: 360309. Symbol: CLH20_FUT_NYMEX. Account: 46652 | 2020-01-22 09:47:56.232 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Text: Tag: 1 Contract.twconfig. Internal Order ID: 3283. Service Order ID: 360309. Symbol: CLH20_FUT_NYMEX. Account: 46652 | 2020-01-22 09:48:06.978 * regards Rene |