Support Board
Date/Time: Thu, 06 Mar 2025 22:23:17 +0000
Connect event error. Windows error code 10060 -- Even with firewall & antivirus turned of
View Count: 1268
| [2020-01-11 17:05:54] |
| User912281 - Posts: 18 |
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This morning I am receiving the "Connect event error. Windows error code 10060" even though I have not received this error message before and no changes made to my chartbooks. SC is allowed under both the firewall and antivirus, and the error message continues to occur even if both the firewall and antivirus are disabled. Message log: Software version: 2028 64-bit | 2020-01-11 08:53:20.302 Usage end date: 2020-03-18 | 2020-01-11 08:53:20.302 Enabled for: Advanced Features 2. | 2020-01-11 08:53:20.302 Enabled for: Sierra Chart Historical Data Service. | 2020-01-11 08:53:20.302 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-11 08:53:20.302 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-11 08:53:20.302 Enabled for exchange2: CME | 2020-01-11 08:53:20.302 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-11 08:53:20.302 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-01-11 08:53:20.302 Custom symbol settings values: enabled | 2020-01-11 08:53:20.302 Chart Update Interval: 500 | 2020-01-11 08:53:20.302 Intraday Data Storage Time Unit: 0 | 2020-01-11 08:53:20.302 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-11 08:53:20.302 2020-01-11 08:53:20 Local computer time | 2020-01-11 08:53:20.302 2020-01-11 16:53:20 Local computer time in UTC | 2020-01-11 08:53:20.302 2020-01-11 08:53:20 Local computer time in SC Time Zone | 2020-01-11 08:53:20.302 2020-01-11 16:34:50 Server time in UTC | 2020-01-11 08:53:20.302 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-11 08:53:20.302 Program path: C:\SierraChart (live)\ | 2020-01-11 08:53:20.302 Data Files path: C:\SierraChart (live)\Data\ | 2020-01-11 08:53:20.302 OS Version Number: 10.0 | 2020-01-11 08:53:20.303 Locale Setting: C | 2020-01-11 08:53:20.303 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-01-11 08:53:35.458 * DTC Client socket (3) | CloseSocket call. | 2020-01-11 08:53:35.459 DTC Client socket (3) | Closed. | 2020-01-11 08:53:35.459 DTC Client socket (0) | CloseSocket call. | 2020-01-11 08:53:35.459 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-11 08:53:35.459 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-11 08:53:35.459 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2020-01-11 08:53:37.458 DTC Client socket (3) | Creating socket. | 2020-01-11 08:53:37.459 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-11 08:53:37.459 |
| [2020-01-11 20:04:26] |
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We observe the problem as well. We have contacted our network infrastructure provider about this. It seems as though they are doing some maintenance this weekend.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-11 20:04:37
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| [2020-01-11 20:10:05] |
| User912281 - Posts: 18 |
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Thank you!
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| [2020-01-11 21:41:37] |
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We have been told this: We have been working with our internet provider to resolve this issue. Our provide is Verizon and they are having issues in Chicago area. We have a ticket open to Tier 3 and are waiting for a response. We will keep you posted as we get more information. The internet has been up and down since 1am last night. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-12 23:22:05] |
| User912281 - Posts: 18 |
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The Asian market is now open but still getting an error message, which has changed to intermittent Windows error code 10053: Software version: 2028 64-bit | 2020-01-12 15:17:11.147 Usage end date: 2020-03-18 | 2020-01-12 15:17:11.147 Enabled for: Advanced Features 2. | 2020-01-12 15:17:11.147 Enabled for: Sierra Chart Historical Data Service. | 2020-01-12 15:17:11.147 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-12 15:17:11.147 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-12 15:17:11.147 Enabled for exchange2: CME | 2020-01-12 15:17:11.147 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-12 15:17:11.147 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-01-12 15:17:11.147 Custom symbol settings values: enabled | 2020-01-12 15:17:11.147 Chart Update Interval: 500 | 2020-01-12 15:17:11.147 Intraday Data Storage Time Unit: 0 | 2020-01-12 15:17:11.147 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-12 15:17:11.147 2020-01-12 15:17:11 Local computer time | 2020-01-12 15:17:11.147 2020-01-12 23:17:11 Local computer time in UTC | 2020-01-12 15:17:11.147 2020-01-12 15:17:11 Local computer time in SC Time Zone | 2020-01-12 15:17:11.147 2020-01-12 23:12:45 Server time in UTC | 2020-01-12 15:17:11.147 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-12 15:17:11.147 Program path: C:\SierraChart (live)\ | 2020-01-12 15:17:11.147 Data Files path: C:\SierraChart (live)\Data\ | 2020-01-12 15:17:11.147 OS Version Number: 10.0 | 2020-01-12 15:17:11.148 Locale Setting: C | 2020-01-12 15:17:11.148 DTC Client socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-12 15:18:48.388 * DTC Client socket (4) | Socket gracefully closed by remote side. | 2020-01-12 15:18:48.388 DTC Client socket (4) | CloseSocket call. | 2020-01-12 15:18:48.417 DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-01-12 15:18:48.417 DTC Client socket (4) | Closed. | 2020-01-12 15:18:48.417 DTC Client socket (0) | CloseSocket call. | 2020-01-12 15:18:48.417 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-12 15:18:48.417 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-12 15:18:48.417 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-01-12 15:18:50.503 DTC Client socket (3) | Creating socket. | 2020-01-12 15:18:50.503 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-12 15:18:50.503 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-01-12 15:19:11.521 * DTC Client socket (3) | CloseSocket call. | 2020-01-12 15:19:11.524 DTC Client socket (0) | CloseSocket call. | 2020-01-12 15:19:11.524 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-12 15:19:11.524 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-12 15:19:11.524 DTC Client socket (3) | Closed. | 2020-01-12 15:19:11.524 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2020-01-12 15:19:13.587 DTC Client socket (3) | Creating socket. | 2020-01-12 15:19:13.588 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-12 15:19:13.588 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-01-12 15:19:34.637 * DTC Client socket (3) | CloseSocket call. | 2020-01-12 15:19:34.637 DTC Client socket (3) | Closed. | 2020-01-12 15:19:34.637 DTC Client socket (0) | CloseSocket call. | 2020-01-12 15:19:34.637 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-12 15:19:34.637 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-12 15:19:34.637 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-01-12 15:19:36.638 DTC Client socket (3) | Creating socket. | 2020-01-12 15:19:36.638 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-12 15:19:36.638 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-01-12 15:19:57.671 * DTC Client socket (3) | CloseSocket call. | 2020-01-12 15:19:57.671 DTC Client socket (3) | Closed. | 2020-01-12 15:19:57.672 DTC Client socket (0) | CloseSocket call. | 2020-01-12 15:19:57.672 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-12 15:19:57.672 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-12 15:19:57.672 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2020-01-12 15:19:59.671 DTC Client socket (3) | Creating socket. | 2020-01-12 15:19:59.672 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-12 15:19:59.672 SC DTC Delayed Exchange Data | Connected to server. | 2020-01-12 15:19:59.726 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-01-12 15:19:59.726 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-01-12 15:19:59.726 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-01-12 15:19:59.800 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-01-12 15:19:59.800 SC DTC Delayed Exchange Data | Received logon response. | 2020-01-12 15:20:01.144 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-01-12 15:20:01.144 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-01-12 15:20:01.144 SC DTC Delayed Exchange Data | Successfully connected. | 2020-01-12 15:20:01.144 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-01-12 15:20:01.144 Using SC exchange feed2. Symbol: YM?##_FUT_CBOT | 2020-01-12 15:20:01.144 Added historical Intraday data request for YMH20_FUT_CBOT to the queue. | 2020-01-12 15:20:01.144 Intraday data recording state for symbol YMH20_FUT_CBOT is set to download 'Pending'. | 2020-01-12 15:20:01.144 Triggering next historical data download in queue. | 2020-01-12 15:20:01.144 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: YMH20_FUT_CBOT -> YMH20 | 2020-01-12 15:20:01.144 HD Request # 7 | Downloading Intraday chart data for YMH20_FUT_CBOT to the file YMH20_FUT_CBOT.scid. Service: cbot | 2020-01-12 15:20:01.144 HD Request # 7 | Download start date-time: 2020-01-12 15:08:04.000 | 2020-01-12 15:20:01.145 HD Request # 7 | Using server: ds21.sierracharts.com port 10149 | 2020-01-12 15:20:01.145 Socket (4) | Creating socket. | 2020-01-12 15:20:01.145 Socket (4) | Connecting to IP: 216.1.90.129. | 2020-01-12 15:20:01.145 SC DTC Delayed Exchange Data | Received security definition for symbol YMH20_FUT_CBOT | 2020-01-12 15:20:01.206 HD Request # 7 | Setting DTC encoding to Binary VLS | 2020-01-12 15:20:01.254 HD Request # 7 | Sending historical data logon request message. | 2020-01-12 15:20:01.254 HD Request # 7 | Requesting Intraday data. Start date-time: 2020-01-12 15:08:04. Record interval: 0. Symbol: YMH20 | 2020-01-12 15:20:17.177 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-12 15:20:23.262 * DTC Client socket (3) | Socket gracefully closed by remote side. | 2020-01-12 15:20:23.262 DTC Client socket (3) | CloseSocket call. | 2020-01-12 15:20:23.262 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-01-12 15:20:23.262 DTC Client socket (3) | Closed. | 2020-01-12 15:20:23.262 DTC Client socket (0) | CloseSocket call. | 2020-01-12 15:20:23.263 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-12 15:20:23.263 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-12 15:20:23.263 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-01-12 15:20:25.254 DTC Client socket (3) | Creating socket. | 2020-01-12 15:20:25.255 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-12 15:20:25.255 Socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-12 15:20:36.106 * Socket (4) | Socket gracefully closed by remote side. | 2020-01-12 15:20:36.106 Socket (4) | CloseSocket call. | 2020-01-12 15:20:36.106 Socket (0) | CloseSocket call. | 2020-01-12 15:20:36.106 Socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-01-12 15:20:36.106 Socket (4) | Closed. | 2020-01-12 15:20:36.106 HD Request # 7 | Error downloading historical Intraday data for YMH20_FUT_CBOT. The network socket has been closed. Retrying download. | 2020-01-12 15:20:36.110 Added historical Intraday data request for YMH20_FUT_CBOT to the queue. | 2020-01-12 15:20:36.110 Triggering next historical data download in queue. | 2020-01-12 15:20:36.110 Historical data download thread signaled to stop. | 2020-01-12 15:20:36.110 HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for YMH20_FUT_CBOT | 2020-01-12 15:20:36.110 HD Request # 7 | Completion time: 35s | 2020-01-12 15:20:36.110 HD Request # 8 | Downloading Intraday chart data for YMH20_FUT_CBOT to the file YMH20_FUT_CBOT.scid. Service: cbot | 2020-01-12 15:20:36.110 HD Request # 8 | Download start date-time: 2020-01-12 15:08:04.000 | 2020-01-12 15:20:36.111 HD Request # 8 | Using server: ds22.sierracharts.com port 10150 | 2020-01-12 15:20:36.111 Socket (4) | Creating socket. | 2020-01-12 15:20:36.111 Socket (4) | Connecting to IP: 208.185.224.129. | 2020-01-12 15:20:36.111 HD Request # 8 | Setting DTC encoding to Binary VLS | 2020-01-12 15:20:36.212 HD Request # 8 | Sending historical data logon request message. | 2020-01-12 15:20:36.212 HD Request # 8 | Requesting Intraday data. Start date-time: 2020-01-12 15:08:04. Record interval: 0. Symbol: YMH20 | 2020-01-12 15:20:36.673 HD Request # 8 | Decompressing data. | 2020-01-12 15:20:36.722 HD Request # 8 | Receiving Intraday data for YMH20_FUT_CBOT starting at 2020-01-12 15:08:04 | 2020-01-12 15:20:36.722 HD Request # 8 | Timestamp of first Intraday data file record written: 2020-01-12 15:08:06 | 2020-01-12 15:20:36.723 Socket (4) | CloseSocket call. | 2020-01-12 15:20:36.723 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-12 15:20:36.723 Historical data download thread signaled to stop. | 2020-01-12 15:20:36.723 HD Request # 8 | Received 84 records from 2020-01-12 15:08:04.000 to 2020-01-12 15:10:32.007 (2.5 minutes) and wrote 83 records for YMH20_FUT_CBOT | 2020-01-12 15:20:36.723 HD Request # 8 | Completion time: 0s | 2020-01-12 15:20:36.728 HD Request # 8 | Intraday data download complete for YMH20_FUT_CBOT. Unique request ID: 6 | 2020-01-12 15:20:36.728 Removing historical data download ID 6. | 2020-01-12 15:20:36.728 Real-time Intraday chart data file updates started for YMH20_FUT_CBOT | 2020-01-12 15:20:36.728 Intraday chart data file opened for YMH20_FUT_CBOT | 2020-01-12 15:20:36.728 Triggering next historical data download in queue. | 2020-01-12 15:20:36.728 Socket (4) | Socket gracefully closed by remote side. | 2020-01-12 15:20:36.771 Socket (4) | Closed. | 2020-01-12 15:20:36.771 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-01-12 15:20:46.338 * DTC Client socket (3) | CloseSocket call. | 2020-01-12 15:20:46.338 DTC Client socket (3) | Closed. | 2020-01-12 15:20:46.338 DTC Client socket (0) | CloseSocket call. | 2020-01-12 15:20:46.338 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-12 15:20:46.338 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-12 15:20:46.338 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2020-01-12 15:20:48.338 DTC Client socket (3) | Creating socket. | 2020-01-12 15:20:48.339 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-12 15:20:48.339 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-01-12 15:21:09.421 * DTC Client socket (3) | CloseSocket call. | 2020-01-12 15:21:09.421 DTC Client socket (3) | Closed. | 2020-01-12 15:21:09.421 DTC Client socket (0) | CloseSocket call. | 2020-01-12 15:21:09.421 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-01-12 15:21:09.422 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-01-12 15:21:09.422 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-01-12 15:21:11.421 DTC Client socket (3) | Creating socket. | 2020-01-12 15:21:11.422 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-12 15:21:11.422 |
| [2020-01-12 23:30:14] |
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We have activated your account for real-time CBOT data which will resolve the problem in your case. This will go into effect in about two minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-12 23:30:20
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| [2020-01-13 01:39:10] |
| User912281 - Posts: 18 |
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Thank you again!
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| [2022-02-16 22:48:36] |
| Aaron Metford - Posts: 1 |
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In case anyone passes through, I fixed it on my end by uninstalling and reinstalling onto the default hard drive.
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| [2022-02-17 01:20:50] |
| Sierra_Chart Engineering - Posts: 18671 |
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The problem was not Sierra Chart. It does not need to be reinstalled. The issue would have been with a firewall on your system or some other software interfering with connections.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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