Support Board
Date/Time: Thu, 06 Feb 2025 06:53:30 +0000
Spread Product Orders not working in live mode
View Count: 1831
| [2020-01-14 20:36:49] |
| User911267 - Posts: 25 |
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Will you notify us when these changes have been implemented on the other servers as well. Thanks
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| [2020-01-15 11:10:07] |
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We should have this done before Friday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-15 18:21:03] |
| User911267 - Posts: 25 |
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Ok. What is the difference in latency between server 4 vs server 2 both from an orders standpoint as well as market data? Also where is server 4 located? It appeared our market data is much more delayed on server 4. Thanks for the support! |
| [2020-01-15 18:43:26] |
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The location is in Naperville. Latency difference would be less than 5 ms. Probably just 2 or 3 ms. Market data does not come from Server 4. Using Server 4 does not change market data in any way. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-15 20:29:49] |
| User911267 - Posts: 25 |
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Ok thanks. Let us know when spreads are working on server 2 so we can switch back. Thanks again |
| [2020-01-17 17:33:18] |
| User911267 - Posts: 25 |
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So again another reject today. We placed and modified several orders on Symbol RBH20-HOH20.RB.FUT_SPREAD.NYMEX. We had no problems all morning. However, after we were filled we and closed our position we attempted to place another order for the same symbol and got this reject text from TT. "SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Instrument not found by NAME=RBH0-HOH0 symbol=RB7" Under the Symbol column it is identical to the symbol we'd used all morning and the same one we just got filled on. What is happening here? We did switch from the G contract to the H contract from yesterday. Could that lead to issues? Thanks |
| [2020-01-18 05:44:28] |
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We apologize for the delay here. We are not sure why this has happened. We have to run some tests.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-18 05:54:27] |
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We ran a test and could not reproduce. We think the problem may have been you were connected to a different server when you submitted the order again. But the problem is the exact content of the error message you are getting would suggest that is not the case. In any case if it is the case it will be resolved over the weekend when the rest of the servers are updated. We did additional testing and are going to be updating the other servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-18 05:54:57
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| [2020-01-18 08:43:07] |
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Server 1 and Server 2 are now also updated to handle these spread symbols and also the Flatten functionality from the web-based trading panel. And server 4 was already updated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-20 21:38:25] |
| User379468 - Posts: 508 |
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Can you set up CL-RB spread with Denali/SC/TT Routing?
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| [2020-04-21 01:59:11] |
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Yes this will be done before morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-21 02:00:10] |
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Actually this might have to wait until tomorrow after the close. However, we can put it through, at least on one server in a few hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-21 02:02:14] |
| User379468 - Posts: 508 |
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Also it would he useful if the Get Spreads was easier to use, Searchable, wider dialog window, etc.
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| [2020-04-21 09:48:00] |
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This will be improved upon over time. We have added the necessary symbol settings. Update: Global Symbol Settings: Update Global Symbol Settings And we have updated the symbol settings on Server 4. So you can trade this on Server 4. We will update the other servers after the Close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-21 09:48:51
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