Support Board
Date/Time: Tue, 04 Feb 2025 06:45:21 +0000
[Locked] - Trade Execution problem
View Count: 613
| [2020-01-09 01:00:01] |
| User425297 - Posts: 28 |
|
Greetings, Early this morning I made an OCO order on Gold. The order was to go long on gold @ 1578.8 with a Sell Stop @ 1578.3 and a sell Limit @1581.2. The sell stop never triggered and, as a result, my account lost more than $800. Please do the necessary to refund my account or check with AMP Futures as they never did receive the Sell stop order as per my conversations with them. I sent a request this morning and created a support ticket so this is my second attempt so that this matter gets resolved immediately. Thank you for your promptness in resolving the matter! Nidal |
Private File Attachment Deleted. |
| [2020-01-09 21:49:26] |
| John - SC Support - Posts: 37688 |
|
This has already been responded to in the following thread: https://www.sierrachart.com/SupportBoard.php?ThreadID=48064 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: