Support Board
Date/Time: Tue, 04 Feb 2025 01:40:20 +0000
Not receiving real time data on futures contracts
View Count: 569
| [2019-12-19 16:44:40] |
| User826779 - Posts: 6 |
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Hello Sierra Support I am not receiving real time data on futures contracts for all charts (historical and intraday). In order to get the newest data, I either [edit>>download data from end of chart] or disconnect and reconnect. Data will update, but freeze at that point again. Over the past week data has froze about once per day in the evening. However, now it is continuous, and only updates if I do so manually as described above. I didn't find any support forum information related to something like this. I have already sent in a fresh message log for analysis. (sent a few minutes ago). Please let me know if you need more information. Regards, Kevin |
| [2019-12-19 16:50:38] |
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We did is server update yesterday requiring version 1949 or higher. Update with Help >> Download Current Version. You are running a very old version at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-19 17:07:59] |
| User826779 - Posts: 6 |
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Resolved Data IS ticking Thanks for you help, Kevin |
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