Support Board
Date/Time: Tue, 04 Feb 2025 01:50:22 +0000
London Stock Exchange EOD data stopped
View Count: 751
| [2019-12-19 08:56:12] |
| User67732 - Posts: 11 |
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It seems that LSE EOD data has stopped downloading. I've upgraded to latest version 2028 but symbols eg VOD.LS give an error: "Error downloading historical Daily data for VOD.LS. Error executing query: User is not authorized to execute query for one or more of the specified symbols". I am configured for SC Data - All Services and have been using this for LSE data for several years without problem. Log from a clean install is shown below. Please advise. Reading Internal Order ID file. | 2019-12-19 08:46:02.014 Reading Trade Orders file. | 2019-12-19 08:46:02.107 Reading Trade Positions file. | 2019-12-19 08:46:02.108 Reading Account Balance file. | 2019-12-19 08:46:02.108 UDPListener (1404). Port 22904 | Listening on UDP port 22904. | 2019-12-19 08:46:02.126 Software version: 2028 64-bit | 2019-12-19 08:46:02.126 Usage end date: 2020-01-12 | 2019-12-19 08:46:02.126 Enabled for: Advanced Features 2. | 2019-12-19 08:46:02.126 Enabled for: Sierra Chart Historical Data Service. | 2019-12-19 08:46:02.126 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-19 08:46:02.126 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-19 08:46:02.126 Current selected Data/Trading service: SC Data - All Services | 2019-12-19 08:46:02.126 Custom symbol settings values: enabled | 2019-12-19 08:46:02.126 Chart Update Interval: 500 | 2019-12-19 08:46:02.126 Intraday Data Storage Time Unit: 1 | 2019-12-19 08:46:02.126 Time Zone: +00:00:00 (UTC+00) | 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time | 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time in UTC | 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time in SC Time Zone | 2019-12-19 08:46:02.126 2019-12-19 08:46:01 Server time in UTC | 2019-12-19 08:46:02.126 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-19 08:46:02.126 Program path: C:\SierraChartTest\ | 2019-12-19 08:46:02.126 Data Files path: C:\SierraChartTest\Data\ | 2019-12-19 08:46:02.126 OS Version Number: 10.0 | 2019-12-19 08:46:02.127 Locale Setting: C | 2019-12-19 08:46:02.127 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-12-19 08:46:02.139 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-19 08:46:02.152 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-19 08:46:02.190 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-19 08:46:02.190 Received 5 login tokens. | 2019-12-19 08:46:02.353 Symbol settings MD5 received. Request ID: 1. | 2019-12-19 08:46:02.716 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2019-12-19 08:46:02.716 Symbol settings received. Request ID: 2. | 2019-12-19 08:46:03.450 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2019-12-19 08:46:05.347 VOD.LS Daily #11 | Reloading chart. | 2019-12-19 08:46:05.370 VOD.LS Daily #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTest\Data\VOD.LS.dly | 2019-12-19 08:46:05.382 Starting DelayedDownloadMonitoringTimer | 2019-12-19 08:46:05.871 Starting HDTimeoutTimer | 2019-12-19 08:46:05.871 Added historical Daily data request for VOD.LS to the queue. | 2019-12-19 08:46:05.871 Triggering next historical data download in queue. | 2019-12-19 08:46:05.871 HD Request # 1 | Downloading Historical Daily chart data for VOD.LS. Starting date: 1969-12-18. Service: scdataallservices | 2019-12-19 08:46:05.872 HD Request # 1 | Requesting historical Daily data for VOD.LS starting at 1969-12-17 | 2019-12-19 08:46:05.872 HD Request # 1 | Error downloading historical Daily data for VOD.LS. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2019-12-19 08:46:06.834 HD Request # 1 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for VOD.LS | 2019-12-19 08:46:06.834 HD Request # 1 | Completion time: 0s | 2019-12-19 08:46:06.834 HD Request # 1 | Daily data download complete for VOD.LS. Unique request ID: 1 | 2019-12-19 08:46:06.834 Removing historical data download ID 1. | 2019-12-19 08:46:06.834 Triggering next historical data download in queue. | 2019-12-19 08:46:06.835 VOD.LS Daily #11 | Reloading chart. | 2019-12-19 08:46:06.865 VOD.LS Daily #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTest\Data\VOD.LS.dly | 2019-12-19 08:46:06.871 SC Data - All Services | Connected to data server. | 2019-12-19 08:46:07.394 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 SC Data - All Services | Starting real-time market data updates for: VOD.LS. ID: 1 | 2019-12-19 08:46:07.862 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VOD.LS | 2019-12-19 08:46:07.862 SC Data - All Services | Requesting security definition data for: VOD.LS. ID: 1 | 2019-12-19 08:46:07.862 |
| [2019-12-19 17:52:37] |
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This is the first time we are hearing of this . We have to ask Barchart about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-19 17:52:52
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| [2019-12-21 10:09:37] |
| User67732 - Posts: 11 |
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Any news on this. There seems to have been a change on 20/12 in that LSE EOD data up to 13/12/2019 is now available but nothing beyond that. The authorization error has gone but the data received ends at 13/12/2019. Log attached below. See entry: "HD Request # 1 | Received 4 records from 2019-12-11 00:00:00 to 2019-12-13 00:00:00 (3.0 days) and wrote 3 records for VOD.LS | 2019-12-21 10:02:20.912". I've tried delete and download but data still ends on 13/12/2019. Reading Internal Order ID file. | 2019-12-21 10:02:16.180 Reading Trade Orders file. | 2019-12-21 10:02:16.235 Reading Trade Positions file. | 2019-12-21 10:02:16.235 Reading Account Balance file. | 2019-12-21 10:02:16.235 UDPListener (1420). Port 22904 | Listening on UDP port 22904. | 2019-12-21 10:02:16.249 Software version: 2028 64-bit | 2019-12-21 10:02:16.250 Usage end date: 2020-01-12 | 2019-12-21 10:02:16.250 Enabled for: Advanced Features 2. | 2019-12-21 10:02:16.250 Enabled for: Sierra Chart Historical Data Service. | 2019-12-21 10:02:16.250 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-21 10:02:16.250 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-21 10:02:16.250 Current selected Data/Trading service: SC Data - All Services | 2019-12-21 10:02:16.250 Custom symbol settings values: enabled | 2019-12-21 10:02:16.250 Chart Update Interval: 500 | 2019-12-21 10:02:16.250 Intraday Data Storage Time Unit: 1 | 2019-12-21 10:02:16.250 Time Zone: +00:00:00 (UTC+00) | 2019-12-21 10:02:16.250 2019-12-21 10:02:16 Local computer time | 2019-12-21 10:02:16.250 2019-12-21 10:02:16 Local computer time in UTC | 2019-12-21 10:02:16.250 2019-12-21 10:02:16 Local computer time in SC Time Zone | 2019-12-21 10:02:16.250 2019-12-21 10:02:15 Server time in UTC | 2019-12-21 10:02:16.250 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-21 10:02:16.250 Program path: C:\SierraChartTest\ | 2019-12-21 10:02:16.250 Data Files path: C:\SierraChartTest\Data\ | 2019-12-21 10:02:16.250 OS Version Number: 10.0 | 2019-12-21 10:02:16.250 Locale Setting: C | 2019-12-21 10:02:16.250 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-12-21 10:02:16.260 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-21 10:02:16.279 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-21 10:02:16.315 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-21 10:02:16.315 Received 5 login tokens. | 2019-12-21 10:02:16.497 Symbol settings MD5 received. Request ID: 1. | 2019-12-21 10:02:16.863 Symbol settings are up-to-date for scdataallservices. | 2019-12-21 10:02:16.863 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2019-12-21 10:02:19.473 VOD.LS Daily #11 | Reloading chart. | 2019-12-21 10:02:19.491 Starting DelayedDownloadMonitoringTimer | 2019-12-21 10:02:20.005 Starting HDTimeoutTimer | 2019-12-21 10:02:20.005 Added historical Daily data request for VOD.LS to the queue. | 2019-12-21 10:02:20.005 Triggering next historical data download in queue. | 2019-12-21 10:02:20.005 HD Request # 1 | Downloading Historical Daily chart data for VOD.LS. Starting date: 2019-12-11. Service: scdataallservices | 2019-12-21 10:02:20.013 HD Request # 1 | Requesting historical Daily data for VOD.LS starting at 2019-12-10 | 2019-12-21 10:02:20.013 HD Request # 1 | Receiving historical Daily data for VOD.LS starting at 2019-12-11 | 2019-12-21 10:02:20.875 HD Request # 1 | Writing historical Daily data to the file VOD.LS.dly | 2019-12-21 10:02:20.877 HD Request # 1 | Received 4 records from 2019-12-11 00:00:00 to 2019-12-13 00:00:00 (3.0 days) and wrote 3 records for VOD.LS | 2019-12-21 10:02:20.912 HD Request # 1 | Completion time: 0s | 2019-12-21 10:02:20.915 HD Request # 1 | Daily data download complete for VOD.LS. Unique request ID: 1 | 2019-12-21 10:02:20.915 Removing historical data download ID 1. | 2019-12-21 10:02:20.915 Triggering next historical data download in queue. | 2019-12-21 10:02:20.915 VOD.LS Daily #11 | Reloading chart. | 2019-12-21 10:02:21.024 SC Data - All Services | Connected to data server. | 2019-12-21 10:02:21.504 Triggering next historical data download in queue. | 2019-12-21 10:02:21.504 Triggering next historical data download in queue. | 2019-12-21 10:02:21.504 Triggering next historical data download in queue. | 2019-12-21 10:02:21.504 Triggering next historical data download in queue. | 2019-12-21 10:02:21.504 SC Data - All Services | Starting real-time market data updates for: VOD.LS. ID: 1 | 2019-12-21 10:02:21.519 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VOD.LS | 2019-12-21 10:02:21.519 SC Data - All Services | Requesting security definition data for: VOD.LS. ID: 1 | 2019-12-21 10:02:21.519 |
| [2019-12-21 17:04:13] |
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We are still checking on this but according to Barchart, where we get the data from, due to changes by the London stock exchange there is now a 5 USD exchange fee for this data and also this is going to require the Sierra Chart exchange data feed at 25 USD a-month. But this will also provide you streaming delayed data. And the symbols now end with .LN. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-21 17:04:59
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| [2019-12-22 03:52:58] |
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We have confirmed that the end of day data cannot be made available unless you pay the exchange fee and this comes from the London Stock Exchange. But the advantage is now you will start to get delayed streaming data. We expect to have this all done hopefully by the end of this coming week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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