Support Board
Date/Time: Tue, 04 Feb 2025 05:03:05 +0000
Post From: London Stock Exchange EOD data stopped
| [2019-12-19 08:56:12] |
| User67732 - Posts: 11 |
|
It seems that LSE EOD data has stopped downloading. I've upgraded to latest version 2028 but symbols eg VOD.LS give an error: "Error downloading historical Daily data for VOD.LS. Error executing query: User is not authorized to execute query for one or more of the specified symbols". I am configured for SC Data - All Services and have been using this for LSE data for several years without problem. Log from a clean install is shown below. Please advise. Reading Internal Order ID file. | 2019-12-19 08:46:02.014 Reading Trade Orders file. | 2019-12-19 08:46:02.107 Reading Trade Positions file. | 2019-12-19 08:46:02.108 Reading Account Balance file. | 2019-12-19 08:46:02.108 UDPListener (1404). Port 22904 | Listening on UDP port 22904. | 2019-12-19 08:46:02.126 Software version: 2028 64-bit | 2019-12-19 08:46:02.126 Usage end date: 2020-01-12 | 2019-12-19 08:46:02.126 Enabled for: Advanced Features 2. | 2019-12-19 08:46:02.126 Enabled for: Sierra Chart Historical Data Service. | 2019-12-19 08:46:02.126 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-19 08:46:02.126 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-19 08:46:02.126 Current selected Data/Trading service: SC Data - All Services | 2019-12-19 08:46:02.126 Custom symbol settings values: enabled | 2019-12-19 08:46:02.126 Chart Update Interval: 500 | 2019-12-19 08:46:02.126 Intraday Data Storage Time Unit: 1 | 2019-12-19 08:46:02.126 Time Zone: +00:00:00 (UTC+00) | 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time | 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time in UTC | 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time in SC Time Zone | 2019-12-19 08:46:02.126 2019-12-19 08:46:01 Server time in UTC | 2019-12-19 08:46:02.126 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-19 08:46:02.126 Program path: C:\SierraChartTest\ | 2019-12-19 08:46:02.126 Data Files path: C:\SierraChartTest\Data\ | 2019-12-19 08:46:02.126 OS Version Number: 10.0 | 2019-12-19 08:46:02.127 Locale Setting: C | 2019-12-19 08:46:02.127 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-12-19 08:46:02.139 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-19 08:46:02.152 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-19 08:46:02.190 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-19 08:46:02.190 Received 5 login tokens. | 2019-12-19 08:46:02.353 Symbol settings MD5 received. Request ID: 1. | 2019-12-19 08:46:02.716 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2019-12-19 08:46:02.716 Symbol settings received. Request ID: 2. | 2019-12-19 08:46:03.450 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2019-12-19 08:46:05.347 VOD.LS Daily #11 | Reloading chart. | 2019-12-19 08:46:05.370 VOD.LS Daily #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTest\Data\VOD.LS.dly | 2019-12-19 08:46:05.382 Starting DelayedDownloadMonitoringTimer | 2019-12-19 08:46:05.871 Starting HDTimeoutTimer | 2019-12-19 08:46:05.871 Added historical Daily data request for VOD.LS to the queue. | 2019-12-19 08:46:05.871 Triggering next historical data download in queue. | 2019-12-19 08:46:05.871 HD Request # 1 | Downloading Historical Daily chart data for VOD.LS. Starting date: 1969-12-18. Service: scdataallservices | 2019-12-19 08:46:05.872 HD Request # 1 | Requesting historical Daily data for VOD.LS starting at 1969-12-17 | 2019-12-19 08:46:05.872 HD Request # 1 | Error downloading historical Daily data for VOD.LS. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2019-12-19 08:46:06.834 HD Request # 1 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for VOD.LS | 2019-12-19 08:46:06.834 HD Request # 1 | Completion time: 0s | 2019-12-19 08:46:06.834 HD Request # 1 | Daily data download complete for VOD.LS. Unique request ID: 1 | 2019-12-19 08:46:06.834 Removing historical data download ID 1. | 2019-12-19 08:46:06.834 Triggering next historical data download in queue. | 2019-12-19 08:46:06.835 VOD.LS Daily #11 | Reloading chart. | 2019-12-19 08:46:06.865 VOD.LS Daily #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTest\Data\VOD.LS.dly | 2019-12-19 08:46:06.871 SC Data - All Services | Connected to data server. | 2019-12-19 08:46:07.394 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 Triggering next historical data download in queue. | 2019-12-19 08:46:07.395 SC Data - All Services | Starting real-time market data updates for: VOD.LS. ID: 1 | 2019-12-19 08:46:07.862 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VOD.LS | 2019-12-19 08:46:07.862 SC Data - All Services | Requesting security definition data for: VOD.LS. ID: 1 | 2019-12-19 08:46:07.862 |