Support Board
Date/Time: Mon, 25 Nov 2024 18:40:53 +0000
SCH data service
View Count: 1579
| [2013-12-30 09:53:45] |
| jarisek - Posts: 1 |
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hallo, I am using SCH real time and historical data service. but from last thursday it doesn´t work. when i open charts there is a box with a message:symbol is unknownSoftware version: 1066 | 2013-12-30 10:49:31 Usage end date: 2014-06-21 | 2013-12-30 10:49:31 Enabled for: Sierra Chart Historical Data Service. | 2013-12-30 10:49:31 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. | 2013-12-30 10:49:31 Received 1 data feed usernames. | 2013-12-30 10:49:31 Allow Support for Sierra Chart Data Feeds is enabled. | 2013-12-30 10:49:31 Active service: Interactive Brokers | 2013-12-30 10:49:31 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-12-30 10:49:31 2013-12-30 10:49:31 Local computer clock time | 2013-12-30 10:49:31 2013-12-30 09:49:31 GMT time | 2013-12-30 10:49:31 2013-12-30 10:49:31 Time zone adjusted time | 2013-12-30 10:49:31 Time difference to server time: 0 seconds. | 2013-12-30 10:49:31 Program path: C:\SierraChart\ | 2013-12-30 10:49:31 Data Files path: C:\SierraChart\Data\ | 2013-12-30 10:49:31 OS Version Number: 6.1 | 2013-12-30 10:49:31 Checking for new symbol settings for ib | 2013-12-30 10:49:31 Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... | 2013-12-30 10:49:33 Completed checking of 57 Intraday data files (*.scid). | 2013-12-30 10:49:33 Chartbook file not found: C:\SierraChart\Data\Chartbook1.cht | 2013-12-30 10:49:34 Connecting to IB data and trade server: 127.0.0.1. Port 7496. | 2013-12-30 10:49:36 The network socket is connected. | 2013-12-30 10:49:36 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2013-12-30 10:49:36 TWS server version: 69 | 2013-12-30 10:49:36 IB: Connected. Waiting for account information. | 2013-12-30 10:49:36 IB Account information received. | 2013-12-30 10:49:36 Connected to IB Live account. | 2013-12-30 10:49:36 Next valid order ID: 1990 | 2013-12-30 10:49:36 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: HMDS data farm connection is inactive but should be available upon demand.ilhmds. IB Error Code: 2107. Request ID: -1. | 2013-12-30 10:49:36 Next valid order ID: 1990 | 2013-12-30 10:49:36 IB Account information received. | 2013-12-30 10:49:36 Connected to IB Live account. | 2013-12-30 10:49:36 Interactive Brokers: Requesting Trade Positions for account: U548632 | 2013-12-30 10:49:41 IB: Requesting historical order fills for account U548632 | 2013-12-30 10:49:41 IB: Requesting historical order fills for account U955543 | 2013-12-30 10:49:41 Interactive Brokers: Received Open orders end message. | 2013-12-30 10:49:41 Interactive Brokers: Received Trade Positions download end message for account U548632 | 2013-12-30 10:49:42 Interactive Brokers: Stopping automatic Trade Position updates for account: U548632 | 2013-12-30 10:49:42 Interactive Brokers: Requesting Trade Positions for account: U955543 | 2013-12-30 10:49:42 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2013-12-30 10:49:42 Interactive Brokers: Received Trade Positions download end message for account U955543 | 2013-12-30 10:49:42 Interactive Brokers: Stopping automatic Trade Position updates for account: U955543 | 2013-12-30 10:49:42 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2013-12-30 10:49:42 No SC real-time data feed mapping found for symbol: TF-201403-NYBOT | 2013-12-30 10:49:44 Mapping YM-201403-ECBOT to YMH4. Service code: cbot | 2013-12-30 10:49:45 SC Exchange Data - Starting real-time market data updates for: YMH4 | 2013-12-30 10:49:45 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2013-12-30 10:49:45 HD Request # 2 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: cbot | 2013-12-30 10:49:45 HD Request # 2 - Download start Date-Time: 2013-12-30 10:21:15.0 | 2013-12-30 10:49:45 HD Request # 2 - Using server: scdf1.sierracharts.com port 10149 | 2013-12-30 10:49:45 Mapping NQ-201403-GLOBEX to NQH4. Service code: cme | 2013-12-30 10:49:45 SC Exchange Data - Starting real-time market data updates for: NQH4 | 2013-12-30 10:49:45 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-30 10:49:45 Mapping ES-201403-GLOBEX to ESH4. Service code: cme | 2013-12-30 10:49:45 SC Exchange Data - Starting real-time market data updates for: ESH4 | 2013-12-30 10:49:45 No SC real-time data feed mapping found for symbol: TF-201403-NYBOT | 2013-12-30 10:49:45 Interactive Brokers - Starting real-time market data updates for: TF-201403-NYBOT | 2013-12-30 10:49:45 Subscribing to real-time True Data for symbol: TF SecType: FUT Exchange: NYBOT Currency: | 2013-12-30 10:49:45 Subscribing to symbol: TF SecType: FUT Expiry: 201403 Exchange: NYBOT Currency: Multiplier: | 2013-12-30 10:49:45 No SC real-time data feed mapping found for symbol: TF-201403-NYBOT | 2013-12-30 10:49:45 HD Request # 3 - Downloading Intraday chart data for TF-201403-NYBOT to the file TF-201403-NYBOT.scid. Service: ib | 2013-12-30 10:49:45 HD Request # 3 - Download start Date-Time: 2013-12-30 10:46:56.0 | 2013-12-30 10:49:45 HD Request # 3 - Requesting a total of 0 days and 4969 seconds. | 2013-12-30 10:49:45 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-12-30 10:49:45 HD Request # 3 - IB Backfill - Seconds requested: 4969. Seconds Remaining: 0. | 2013-12-30 10:49:45 HD Request # 3 - Requesting 4969 Seconds of data at 30 secs with ending Date-Time at 2013-12-30 11:59:45 for TF-201403-NYBOT | 2013-12-30 10:49:45 The network socket is connected. | 2013-12-30 10:49:45 SC Exchange Data: Connected to server. | 2013-12-30 10:49:45 SC Exchange Data: Sending logon request message. | 2013-12-30 10:49:45 The network socket is connected. | 2013-12-30 10:49:45 HD Request # 2 - Sending historical data logon request message. | 2013-12-30 10:49:45 HD Request # 3 - Processing historical data message from TWS | 2013-12-30 10:49:45 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-12-30 10:47:00 | 2013-12-30 10:49:45 HD Request # 3 - Received 27 records and wrote 6 records from 2013-12-30 10:36:30 to 2013-12-30 10:49:30. | 2013-12-30 10:49:45 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:45 HD Request # 2 - Decompressing data. | 2013-12-30 10:49:46 HD Request # 2 - Receiving Intraday data for YM-201403-ECBOT starting at 2013-12-30 10:21:15 | 2013-12-30 10:49:46 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-30 10:22:20 | 2013-12-30 10:49:46 The network socket for historical data has been closed. | 2013-12-30 10:49:46 HD Request # 2 - Received 168 records from 2013-12-30 10:21:15 to 2013-12-30 10:39:32 (18.3 minutes) and wrote 166 records for YM-201403-ECBOT | 2013-12-30 10:49:46 HD Request # 2 - Intraday download COMPLETE for YM-201403-ECBOT | 2013-12-30 10:49:46 Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2013-12-30 10:49:46 HD Request # 4 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: cme | 2013-12-30 10:49:46 HD Request # 4 - Download start Date-Time: 2013-12-30 10:20:50.0 | 2013-12-30 10:49:46 HD Request # 4 - Using server: scdf2.sierracharts.com port 10149 | 2013-12-30 10:49:46 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-30 10:49:46 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2013-12-30 10:49:46 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-12-30 10:49:46 SC Exchange Data - Successfully connected. | 2013-12-30 10:49:46 Restarting real-time data updates for symbol: ES-201403-GLOBEX -> ESH4 | 2013-12-30 10:49:46 Restarting real-time data updates for symbol: NQ-201403-GLOBEX -> NQH4 | 2013-12-30 10:49:46 Restarting real-time data updates for symbol: YM-201403-ECBOT -> YMH4 | 2013-12-30 10:49:46 The network socket is connected. | 2013-12-30 10:49:46 HD Request # 4 - Sending historical data logon request message. | 2013-12-30 10:49:46 Symbol Error - ES-201403-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2013-12-30 10:49:46 Symbol Error - NQ-201403-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2013-12-30 10:49:46 Symbol Error - YM-201403-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2013-12-30 10:49:46 HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:47 HD Request # 4 - Decompressing data. | 2013-12-30 10:49:47 HD Request # 4 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2013-12-30 10:20:50 | 2013-12-30 10:49:47 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-12-30 10:22:17 | 2013-12-30 10:49:47 The network socket for historical data has been closed. | 2013-12-30 10:49:47 HD Request # 4 - Received 135 records from 2013-12-30 10:20:50 to 2013-12-30 10:38:58 (18.1 minutes) and wrote 134 records for NQ-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 4 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2013-12-30 10:49:47 Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 5 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: cme | 2013-12-30 10:49:47 HD Request # 5 - Download start Date-Time: 2013-12-30 10:21:06.0 | 2013-12-30 10:49:47 HD Request # 5 - Using server: scdf1.sierracharts.com port 10149 | 2013-12-30 10:49:47 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-12-30 10:49:47 The network socket is connected. | 2013-12-30 10:49:47 HD Request # 5 - Sending historical data logon request message. | 2013-12-30 10:49:47 HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:47 HD Request # 5 - Decompressing data. | 2013-12-30 10:49:47 HD Request # 5 - Receiving Intraday data for ES-201403-GLOBEX starting at 2013-12-30 10:21:06 | 2013-12-30 10:49:47 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-12-30 10:21:34 | 2013-12-30 10:49:47 The network socket for historical data has been closed. | 2013-12-30 10:49:47 HD Request # 5 - Received 827 records from 2013-12-30 10:21:06 to 2013-12-30 10:39:47 (18.7 minutes) and wrote 826 records for ES-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 5 - Intraday download COMPLETE for ES-201403-GLOBEX | 2013-12-30 10:49:47 Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 6 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: cbot | 2013-12-30 10:49:47 HD Request # 6 - Download start Date-Time: 2013-12-30 10:39:32.0 | 2013-12-30 10:49:47 HD Request # 6 - Using server: scdf2.sierracharts.com port 10149 | 2013-12-30 10:49:47 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-30 10:49:47 The network socket is connected. | 2013-12-30 10:49:47 HD Request # 6 - Sending historical data logon request message. | 2013-12-30 10:49:47 HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:48 HD Request # 6 - Decompressing data. | 2013-12-30 10:49:48 HD Request # 6 - Receiving Intraday data for YM-201403-ECBOT starting at 2013-12-30 10:39:32 | 2013-12-30 10:49:48 The network socket for historical data has been closed. | 2013-12-30 10:49:48 HD Request # 6 - Received 1 record from 2013-12-30 10:39:32 to 2013-12-30 10:39:32 (0.0 seconds) and wrote 0 records for YM-201403-ECBOT | 2013-12-30 10:49:48 HD Request # 6 - Intraday download COMPLETE for YM-201403-ECBOT | 2013-12-30 10:49:48 Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2013-12-30 10:49:48 HD Request # 3 - Received 27 records and wrote 6 records for TF-201403-NYBOT | 2013-12-30 10:49:48 HD Request # 3 - Intraday download COMPLETE for TF-201403-NYBOT | 2013-12-30 10:49:48 Real-time Intraday chart data file updates started for TF-201403-NYBOT | 2013-12-30 10:49:48 thank you for help |
| [2013-12-30 10:06:47] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-30 10:15:24] |
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Reconnect to the data feed with File >> Disconnect and then File >>Connect to Data Feed on the Sierra Chart menu There still is a problem with your account relating to historical data. The historical data will be delayed 10 minutes. We are working on this particular issue but you can at least get real-time data now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-30 19:17:27
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| [2013-12-30 19:16:26] |
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Your account is now properly authorized. If you are missing any historical Intraday data in your charts, follow the instructions in this help topic: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 10:52:30] |
| User88839 - Posts: 4 |
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hello, yesterday I purchased SC realtime data and I think I have a similar problem as jarisek above.Here is the massage log : Software version: 1100 | 2014-03-03 11:45:43 Usage end date: 2015-03-07 | 2014-03-03 11:45:43 Enabled for: Sierra Chart Historical Data Service. | 2014-03-03 11:45:43 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-03 11:45:43 Enabled for: CME with exchange fee trading waiver. | 2014-03-03 11:45:43 Received 1 data feed usernames. | 2014-03-03 11:45:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-03 11:45:43 Active service: Interactive Brokers | 2014-03-03 11:45:43 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-03-03 11:45:43 2014-03-03 11:45:43 Local computer clock time | 2014-03-03 11:45:43 2014-03-03 10:45:43 GMT time | 2014-03-03 11:45:43 2014-03-03 11:45:43 Time zone adjusted time | 2014-03-03 11:45:43 Time difference to server time: 2 seconds. | 2014-03-03 11:45:43 Program path: M:\Nainstalovane programy\SierraChart\ | 2014-03-03 11:45:43 Data Files path: M:\Nainstalovane programy\SierraChart\Data\ | 2014-03-03 11:45:43 OS Version Number: 6.1 | 2014-03-03 11:45:43 Checking for new symbol settings for ib | 2014-03-03 11:45:43 Symbol settings are up-to-date for ib | 2014-03-03 11:45:43 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-03 11:45:45 The network socket is connected. | 2014-03-03 11:45:45 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-03-03 11:45:45 TWS server version: 70 | 2014-03-03 11:45:45 IB: Connected. Waiting for account information. | 2014-03-03 11:45:45 IB Account information received. | 2014-03-03 11:45:45 Connected to IB Live account. | 2014-03-03 11:45:45 Interactive Brokers: Requesting Trade Positions for account: U1293049 | 2014-03-03 11:45:45 Next valid order ID: 1 | 2014-03-03 11:45:45 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-03-03 11:45:45 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2014-03-03 11:45:45 Message from IB: HMDS data farm connection is inactive but should be available upon demand.ilhmds. IB Error Code: 2107. Request ID: -1. | 2014-03-03 11:45:45 Message from IB: HMDS data farm connection is inactive but should be available upon demand.euhmds. IB Error Code: 2107. Request ID: -1. | 2014-03-03 11:45:45 Next valid order ID: 1 | 2014-03-03 11:45:45 IB Account information received. | 2014-03-03 11:45:45 Connected to IB Live account. | 2014-03-03 11:45:45 Interactive Brokers: Received Trade Positions download end message for account U1293049 | 2014-03-03 11:45:45 IB: Requesting historical order fills for account U1293049 | 2014-03-03 11:45:50 Interactive Brokers: Received Open orders end message. | 2014-03-03 11:45:50 Mapping NQ-201403-GLOBEX to NQH4. Service code: cme | 2014-03-03 11:45:56 SC Exchange Data - Starting real-time market data updates for: NQH4 | 2014-03-03 11:45:56 Using username 0 | 2014-03-03 11:45:56 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-03-03 11:45:56 HD Request # 2 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: cme | 2014-03-03 11:45:56 HD Request # 2 - Download start Date-Time: 2014-03-03 11:18:58.0 | 2014-03-03 11:45:56 HD Request # 2 - Using server: scdf1.sierracharts.com port 10149 | 2014-03-03 11:45:56 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-03 11:45:56 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-03 11:45:56 The network socket is connected. | 2014-03-03 11:45:56 HD Request # 2 - Sending historical data logon request message. | 2014-03-03 11:45:56 The network socket is connected. | 2014-03-03 11:45:56 SC Exchange Data: Connected to server. | 2014-03-03 11:45:56 SC Exchange Data: Sending logon request message. | 2014-03-03 11:45:56 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-03 11:45:57 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 11:45:57 SC Exchange Data - Successfully connected. | 2014-03-03 11:45:57 SC Exchange Data - Restarting real-time data updates for symbol: NQ-201403-GLOBEX -> NQH4 | 2014-03-03 11:45:57 Symbol Error - NQ-201403-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-03 11:45:57 HD Request # 2 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-03 10:18:58. Record interval: 0 | 2014-03-03 11:45:58 HD Request # 2 - Decompressing data. | 2014-03-03 11:45:58 HD Request # 2 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2014-03-03 11:18:58 | 2014-03-03 11:45:58 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-03 11:19:19 | 2014-03-03 11:45:58 The network socket for historical data has been closed. | 2014-03-03 11:45:58 HD Request # 2 - Received 349 records from 2014-03-03 11:18:58 to 2014-03-03 11:35:49 (16.9 minutes) and wrote 343 records for NQ-201403-GLOBEX | 2014-03-03 11:45:58 HD Request # 2 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2014-03-03 11:45:58 Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2014-03-03 11:45:58 |
| [2014-03-03 17:36:49] |
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This is not related to the problem, but go back to version 1099 by selecting Help >> Download Current Version. After Sierra Chart is restarted, you will then be able to get the CME data for the time being from Interactive Brokers. It is necessary to enable the CME exchange separately now, and pay the exchange fee. Go to this page to enable exchanges on your account: https://www.sierrachart.com/usercp.php?page=SC_RTFutures_SetExchanges When this is done, restart Sierra Chart to access the CME data from the Sierra Chart data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-03 17:38:42
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