Support Board
Date/Time: Mon, 25 Nov 2024 20:39:15 +0000
Post From: SCH data service
| [2013-12-30 09:53:45] |
| jarisek - Posts: 1 |
|
hallo, I am using SCH real time and historical data service. but from last thursday it doesn´t work. when i open charts there is a box with a message:symbol is unknownSoftware version: 1066 | 2013-12-30 10:49:31 Usage end date: 2014-06-21 | 2013-12-30 10:49:31 Enabled for: Sierra Chart Historical Data Service. | 2013-12-30 10:49:31 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. | 2013-12-30 10:49:31 Received 1 data feed usernames. | 2013-12-30 10:49:31 Allow Support for Sierra Chart Data Feeds is enabled. | 2013-12-30 10:49:31 Active service: Interactive Brokers | 2013-12-30 10:49:31 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-12-30 10:49:31 2013-12-30 10:49:31 Local computer clock time | 2013-12-30 10:49:31 2013-12-30 09:49:31 GMT time | 2013-12-30 10:49:31 2013-12-30 10:49:31 Time zone adjusted time | 2013-12-30 10:49:31 Time difference to server time: 0 seconds. | 2013-12-30 10:49:31 Program path: C:\SierraChart\ | 2013-12-30 10:49:31 Data Files path: C:\SierraChart\Data\ | 2013-12-30 10:49:31 OS Version Number: 6.1 | 2013-12-30 10:49:31 Checking for new symbol settings for ib | 2013-12-30 10:49:31 Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... | 2013-12-30 10:49:33 Completed checking of 57 Intraday data files (*.scid). | 2013-12-30 10:49:33 Chartbook file not found: C:\SierraChart\Data\Chartbook1.cht | 2013-12-30 10:49:34 Connecting to IB data and trade server: 127.0.0.1. Port 7496. | 2013-12-30 10:49:36 The network socket is connected. | 2013-12-30 10:49:36 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2013-12-30 10:49:36 TWS server version: 69 | 2013-12-30 10:49:36 IB: Connected. Waiting for account information. | 2013-12-30 10:49:36 IB Account information received. | 2013-12-30 10:49:36 Connected to IB Live account. | 2013-12-30 10:49:36 Next valid order ID: 1990 | 2013-12-30 10:49:36 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-12-30 10:49:36 Message from IB: HMDS data farm connection is inactive but should be available upon demand.ilhmds. IB Error Code: 2107. Request ID: -1. | 2013-12-30 10:49:36 Next valid order ID: 1990 | 2013-12-30 10:49:36 IB Account information received. | 2013-12-30 10:49:36 Connected to IB Live account. | 2013-12-30 10:49:36 Interactive Brokers: Requesting Trade Positions for account: U548632 | 2013-12-30 10:49:41 IB: Requesting historical order fills for account U548632 | 2013-12-30 10:49:41 IB: Requesting historical order fills for account U955543 | 2013-12-30 10:49:41 Interactive Brokers: Received Open orders end message. | 2013-12-30 10:49:41 Interactive Brokers: Received Trade Positions download end message for account U548632 | 2013-12-30 10:49:42 Interactive Brokers: Stopping automatic Trade Position updates for account: U548632 | 2013-12-30 10:49:42 Interactive Brokers: Requesting Trade Positions for account: U955543 | 2013-12-30 10:49:42 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2013-12-30 10:49:42 Interactive Brokers: Received Trade Positions download end message for account U955543 | 2013-12-30 10:49:42 Interactive Brokers: Stopping automatic Trade Position updates for account: U955543 | 2013-12-30 10:49:42 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2013-12-30 10:49:42 No SC real-time data feed mapping found for symbol: TF-201403-NYBOT | 2013-12-30 10:49:44 Mapping YM-201403-ECBOT to YMH4. Service code: cbot | 2013-12-30 10:49:45 SC Exchange Data - Starting real-time market data updates for: YMH4 | 2013-12-30 10:49:45 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2013-12-30 10:49:45 HD Request # 2 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: cbot | 2013-12-30 10:49:45 HD Request # 2 - Download start Date-Time: 2013-12-30 10:21:15.0 | 2013-12-30 10:49:45 HD Request # 2 - Using server: scdf1.sierracharts.com port 10149 | 2013-12-30 10:49:45 Mapping NQ-201403-GLOBEX to NQH4. Service code: cme | 2013-12-30 10:49:45 SC Exchange Data - Starting real-time market data updates for: NQH4 | 2013-12-30 10:49:45 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-30 10:49:45 Mapping ES-201403-GLOBEX to ESH4. Service code: cme | 2013-12-30 10:49:45 SC Exchange Data - Starting real-time market data updates for: ESH4 | 2013-12-30 10:49:45 No SC real-time data feed mapping found for symbol: TF-201403-NYBOT | 2013-12-30 10:49:45 Interactive Brokers - Starting real-time market data updates for: TF-201403-NYBOT | 2013-12-30 10:49:45 Subscribing to real-time True Data for symbol: TF SecType: FUT Exchange: NYBOT Currency: | 2013-12-30 10:49:45 Subscribing to symbol: TF SecType: FUT Expiry: 201403 Exchange: NYBOT Currency: Multiplier: | 2013-12-30 10:49:45 No SC real-time data feed mapping found for symbol: TF-201403-NYBOT | 2013-12-30 10:49:45 HD Request # 3 - Downloading Intraday chart data for TF-201403-NYBOT to the file TF-201403-NYBOT.scid. Service: ib | 2013-12-30 10:49:45 HD Request # 3 - Download start Date-Time: 2013-12-30 10:46:56.0 | 2013-12-30 10:49:45 HD Request # 3 - Requesting a total of 0 days and 4969 seconds. | 2013-12-30 10:49:45 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-12-30 10:49:45 HD Request # 3 - IB Backfill - Seconds requested: 4969. Seconds Remaining: 0. | 2013-12-30 10:49:45 HD Request # 3 - Requesting 4969 Seconds of data at 30 secs with ending Date-Time at 2013-12-30 11:59:45 for TF-201403-NYBOT | 2013-12-30 10:49:45 The network socket is connected. | 2013-12-30 10:49:45 SC Exchange Data: Connected to server. | 2013-12-30 10:49:45 SC Exchange Data: Sending logon request message. | 2013-12-30 10:49:45 The network socket is connected. | 2013-12-30 10:49:45 HD Request # 2 - Sending historical data logon request message. | 2013-12-30 10:49:45 HD Request # 3 - Processing historical data message from TWS | 2013-12-30 10:49:45 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-12-30 10:47:00 | 2013-12-30 10:49:45 HD Request # 3 - Received 27 records and wrote 6 records from 2013-12-30 10:36:30 to 2013-12-30 10:49:30. | 2013-12-30 10:49:45 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:45 HD Request # 2 - Decompressing data. | 2013-12-30 10:49:46 HD Request # 2 - Receiving Intraday data for YM-201403-ECBOT starting at 2013-12-30 10:21:15 | 2013-12-30 10:49:46 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-30 10:22:20 | 2013-12-30 10:49:46 The network socket for historical data has been closed. | 2013-12-30 10:49:46 HD Request # 2 - Received 168 records from 2013-12-30 10:21:15 to 2013-12-30 10:39:32 (18.3 minutes) and wrote 166 records for YM-201403-ECBOT | 2013-12-30 10:49:46 HD Request # 2 - Intraday download COMPLETE for YM-201403-ECBOT | 2013-12-30 10:49:46 Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2013-12-30 10:49:46 HD Request # 4 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: cme | 2013-12-30 10:49:46 HD Request # 4 - Download start Date-Time: 2013-12-30 10:20:50.0 | 2013-12-30 10:49:46 HD Request # 4 - Using server: scdf2.sierracharts.com port 10149 | 2013-12-30 10:49:46 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-30 10:49:46 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2013-12-30 10:49:46 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-12-30 10:49:46 SC Exchange Data - Successfully connected. | 2013-12-30 10:49:46 Restarting real-time data updates for symbol: ES-201403-GLOBEX -> ESH4 | 2013-12-30 10:49:46 Restarting real-time data updates for symbol: NQ-201403-GLOBEX -> NQH4 | 2013-12-30 10:49:46 Restarting real-time data updates for symbol: YM-201403-ECBOT -> YMH4 | 2013-12-30 10:49:46 The network socket is connected. | 2013-12-30 10:49:46 HD Request # 4 - Sending historical data logon request message. | 2013-12-30 10:49:46 Symbol Error - ES-201403-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2013-12-30 10:49:46 Symbol Error - NQ-201403-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2013-12-30 10:49:46 Symbol Error - YM-201403-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2013-12-30 10:49:46 HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:47 HD Request # 4 - Decompressing data. | 2013-12-30 10:49:47 HD Request # 4 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2013-12-30 10:20:50 | 2013-12-30 10:49:47 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-12-30 10:22:17 | 2013-12-30 10:49:47 The network socket for historical data has been closed. | 2013-12-30 10:49:47 HD Request # 4 - Received 135 records from 2013-12-30 10:20:50 to 2013-12-30 10:38:58 (18.1 minutes) and wrote 134 records for NQ-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 4 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2013-12-30 10:49:47 Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 5 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: cme | 2013-12-30 10:49:47 HD Request # 5 - Download start Date-Time: 2013-12-30 10:21:06.0 | 2013-12-30 10:49:47 HD Request # 5 - Using server: scdf1.sierracharts.com port 10149 | 2013-12-30 10:49:47 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-12-30 10:49:47 The network socket is connected. | 2013-12-30 10:49:47 HD Request # 5 - Sending historical data logon request message. | 2013-12-30 10:49:47 HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:47 HD Request # 5 - Decompressing data. | 2013-12-30 10:49:47 HD Request # 5 - Receiving Intraday data for ES-201403-GLOBEX starting at 2013-12-30 10:21:06 | 2013-12-30 10:49:47 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-12-30 10:21:34 | 2013-12-30 10:49:47 The network socket for historical data has been closed. | 2013-12-30 10:49:47 HD Request # 5 - Received 827 records from 2013-12-30 10:21:06 to 2013-12-30 10:39:47 (18.7 minutes) and wrote 826 records for ES-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 5 - Intraday download COMPLETE for ES-201403-GLOBEX | 2013-12-30 10:49:47 Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2013-12-30 10:49:47 HD Request # 6 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: cbot | 2013-12-30 10:49:47 HD Request # 6 - Download start Date-Time: 2013-12-30 10:39:32.0 | 2013-12-30 10:49:47 HD Request # 6 - Using server: scdf2.sierracharts.com port 10149 | 2013-12-30 10:49:47 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-30 10:49:47 The network socket is connected. | 2013-12-30 10:49:47 HD Request # 6 - Sending historical data logon request message. | 2013-12-30 10:49:47 HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-30 10:49:48 HD Request # 6 - Decompressing data. | 2013-12-30 10:49:48 HD Request # 6 - Receiving Intraday data for YM-201403-ECBOT starting at 2013-12-30 10:39:32 | 2013-12-30 10:49:48 The network socket for historical data has been closed. | 2013-12-30 10:49:48 HD Request # 6 - Received 1 record from 2013-12-30 10:39:32 to 2013-12-30 10:39:32 (0.0 seconds) and wrote 0 records for YM-201403-ECBOT | 2013-12-30 10:49:48 HD Request # 6 - Intraday download COMPLETE for YM-201403-ECBOT | 2013-12-30 10:49:48 Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2013-12-30 10:49:48 HD Request # 3 - Received 27 records and wrote 6 records for TF-201403-NYBOT | 2013-12-30 10:49:48 HD Request # 3 - Intraday download COMPLETE for TF-201403-NYBOT | 2013-12-30 10:49:48 Real-time Intraday chart data file updates started for TF-201403-NYBOT | 2013-12-30 10:49:48 thank you for help |