Support Board
Date/Time: Tue, 04 Feb 2025 00:12:54 +0000
Service Change Fee (100 Real-Time Symbols) - still limited to 20
View Count: 604
| [2019-12-18 15:14:23] |
| T44 - Posts: 363 |
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Service Change Fee (100 Real-Time Symbols) has been added to my account several hours ago. I am still receiving this in my message log, after logging out for an hour and now back in again: Symbol Error - RTYH20_FUT_CME is unknown, unavailable, or improperly formatted. Over symbol limit. Limit is 20 symbols. | 2019-12-18 08:55:38.560
SC Data - All Services | Received security definition for symbol RTYH20_FUT_CME | 2019-12-18 08:55:38.560 Symbol Error - FOATH20_FUT_Eurex is unknown, unavailable, or improperly formatted. Over symbol limit. Limit is 20 symbols. | 2019-12-18 08:55:38.560 SC Data - All Services | Received security definition for symbol FOATH20_FUT_Eurex | 2019-12-18 08:55:38.560 Symbol Error - FGBMH20_FUT_Eurex is unknown, unavailable, or improperly formatted. Over symbol limit. Limit is 20 symbols. | 2019-12-18 08:55:38.560 |
| [2019-12-18 15:16:25] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-18 15:16:31
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| [2019-12-18 15:25:26] |
| Sierra_Chart Engineering - Posts: 18237 |
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We have looked into this. You have 2 real-time connections and the second one has been disabled: The move to 100 symbols was after the 2nd account was disabled for renewal If an account is disabled for renewal, we cannot alter it, which includes level updates and exchange updates. We have temporarily activated it and set it to 100 symbols and then disabled it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 15:28:27] |
| T44 - Posts: 363 |
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Thank you. I've reconnected the main instance and all works now as expected.
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