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Data Feed Stalling

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[2019-12-17 14:22:48] #1 [Go To First Post]
Kenneth Weiss - Posts: 6
Hi - I have been using Sierra Charts (SC) for years and never seen this problem. My broker is Global Futures & Forex, Inc. and I am using the Gain Capital Data Feed. I start SC and the charts download historical data and update properly. I am only trading ESH20. After as few as seconds to a few minutes, the charts stop updating price and stall. I also have the symbol 'TICK-NYSE[M]' on the chart and it continues to update properly, even though price on the chart has stalled. I have reinstalled the SC software (current version 2028 64-bit) and rebooted my machine. I have other charting packages also running and price is updating perfectly. This problem has been started happening during the Globex session on 12/10/2019 and persists until today. Find attached screen shot of the DOM showing improper buy/sale values. Please advise on how to get my SC to work. Thank you. Find log attached below: Requested symbol settings for service code oec. Request ID: 1. \| 2019-12-16 11:27:09.043 Reading Internal Order ID file. \| 2019-12-16 11:27:09.076 Reading Trade Orders file. \| 2019-12-16 11:27:09.190 Reading Trade Positions file. \| 2019-12-16 11:27:09.191 Invalid version while reading file C:\SierraChart\TradePositionsAndBalance.data. \| 2019-12-16 11:27:09.191 * Reading Account Balance file. \| 2019-12-16 11:27:09.191 UDPListener (1356). Port 22903 \| Listening on UDP port 22903. \| 2019-12-16 11:27:09.215 Software version: 2028 64-bit \| 2019-12-16 11:27:09.215 Usage end date: 2020-04-11 \| 2019-12-16 11:27:09.215 Enabled for: Advanced Features 2. \| 2019-12-16 11:27:09.215 Enabled for: Sierra Chart Historical Data Service. \| 2019-12-16 11:27:09.215 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2019-12-16 11:27:09.215 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-12-16 11:27:09.215 Current selected Data/Trading service: GAIN Capital/OEC \| 2019-12-16 11:27:09.215 Custom symbol settings values: disabled \| 2019-12-16 11:27:09.215 Chart Update Interval: 500 \| 2019-12-16 11:27:09.215 Intraday Data Storage Time Unit: 1 \| 2019-12-16 11:27:09.215 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-12-16 11:27:09.215 2019-12-16 11:27:09 Local computer time \| 2019-12-16 11:27:09.215 2019-12-16 16:27:09 Local computer time in UTC \| 2019-12-16 11:27:09.215 2019-12-16 11:27:09 Local computer time in SC Time Zone \| 2019-12-16 11:27:09.215 2019-12-16 16:27:08 Server time in UTC \| 2019-12-16 11:27:09.215 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-12-16 11:27:09.215 Program path: C:\SierraChart\ \| 2019-12-16 11:27:09.215 Data Files path: C:\SierraChart\Data\ \| 2019-12-16 11:27:09.215 OS Version Number: 10.0 \| 2019-12-16 11:27:09.215 Locale Setting: C \| 2019-12-16 11:27:09.215 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-12-16 11:27:09.215 Date Time Of Last Edit: 2019-12-17 14:39:16


Sierra Chart Dom with stalled data feed problem.JPG / V - Attached On 2019-12-17 14:19:57 UTC - Size: 103.97 KB - 305 views

[2019-12-17 14:40:01] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Gain Capital has been notified of the issue and they have restarted their Data Feed server and we expect the problem is resolved. Confirm to us that it has been. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-17 15:15:46] #3 [Go To First Post]
Kenneth Weiss - Posts: 6
Hi - Thank you for the quick response. Data feed did last longer (1-2 minutes) but continues to stall.

[2019-12-17 15:21:58] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok we will let Gain Capital know about this. But they are going to ask for your Gain Capital username. Send that to us through an account support ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-17 15:57:13] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Thank you we have contacted Gain capital with this information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-17 17:44:12] #7 [Go To First Post]
Kenneth Weiss - Posts: 6
The problem still exists. Is there a contact and phone at Gain I can have to directly talk to them?

[2019-12-17 17:52:13] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we apologize for this. They told us: Can you ask them to email us at GFSupport@gaincapital.com with their GAIN username or account number, so we can loop in their Introducing Broker for support. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-18 13:05:33] #9 [Go To First Post]
Kenneth Weiss - Posts: 6
Hi - Unfortunately, the data feed is still stalling. Please work with Gain to resolve the problem. Thank you.

[2019-12-18 14:01:48] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 18237
There is nothing for us to do other than to let them know there is a problem. This is something they need to resolve. Please consider switching to this service if there is an ongoing issue: Sierra Chart / Trading Technologies Futures Order Routing Service Could you let us know who your introducing broker is? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-18 14:02:03

[2019-12-18 14:29:09] #11 [Go To First Post]
Kenneth Weiss - Posts: 6
Thank you. Global Futures & Forex, Inc. 5755 Las Virgernes Road Suite C Calabasas CA. 91302

[2019-12-18 14:33:22] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok thank you. We will follow up with them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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