Support Board
Date/Time: Tue, 04 Feb 2025 02:32:46 +0000
Post From: Data Feed Stalling
| [2019-12-17 14:22:48] |
| Kenneth Weiss - Posts: 6 |
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Hi - I have been using Sierra Charts (SC) for years and never seen this problem. My broker is Global Futures & Forex, Inc. and I am using the Gain Capital Data Feed. I start SC and the charts download historical data and update properly. I am only trading ESH20. After as few as seconds to a few minutes, the charts stop updating price and stall. I also have the symbol 'TICK-NYSE[M]' on the chart and it continues to update properly, even though price on the chart has stalled. I have reinstalled the SC software (current version 2028 64-bit) and rebooted my machine. I have other charting packages also running and price is updating perfectly. This problem has been started happening during the Globex session on 12/10/2019 and persists until today. Find attached screen shot of the DOM showing improper buy/sale values. Please advise on how to get my SC to work. Thank you. Find log attached below: Requested symbol settings for service code oec. Request ID: 1. | 2019-12-16 11:27:09.043 Reading Internal Order ID file. | 2019-12-16 11:27:09.076 Reading Trade Orders file. | 2019-12-16 11:27:09.190 Reading Trade Positions file. | 2019-12-16 11:27:09.191 Invalid version while reading file C:\SierraChart\TradePositionsAndBalance.data. | 2019-12-16 11:27:09.191 * Reading Account Balance file. | 2019-12-16 11:27:09.191 UDPListener (1356). Port 22903 | Listening on UDP port 22903. | 2019-12-16 11:27:09.215 Software version: 2028 64-bit | 2019-12-16 11:27:09.215 Usage end date: 2020-04-11 | 2019-12-16 11:27:09.215 Enabled for: Advanced Features 2. | 2019-12-16 11:27:09.215 Enabled for: Sierra Chart Historical Data Service. | 2019-12-16 11:27:09.215 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-16 11:27:09.215 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-16 11:27:09.215 Current selected Data/Trading service: GAIN Capital/OEC | 2019-12-16 11:27:09.215 Custom symbol settings values: disabled | 2019-12-16 11:27:09.215 Chart Update Interval: 500 | 2019-12-16 11:27:09.215 Intraday Data Storage Time Unit: 1 | 2019-12-16 11:27:09.215 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-16 11:27:09.215 2019-12-16 11:27:09 Local computer time | 2019-12-16 11:27:09.215 2019-12-16 16:27:09 Local computer time in UTC | 2019-12-16 11:27:09.215 2019-12-16 11:27:09 Local computer time in SC Time Zone | 2019-12-16 11:27:09.215 2019-12-16 16:27:08 Server time in UTC | 2019-12-16 11:27:09.215 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-16 11:27:09.215 Program path: C:\SierraChart\ | 2019-12-16 11:27:09.215 Data Files path: C:\SierraChart\Data\ | 2019-12-16 11:27:09.215 OS Version Number: 10.0 | 2019-12-16 11:27:09.215 Locale Setting: C | 2019-12-16 11:27:09.215 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-16 11:27:09.215 Date Time Of Last Edit: 2019-12-17 14:39:16
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 Sierra Chart Dom with stalled data feed problem.JPG / V - Attached On 2019-12-17 14:19:57 UTC - Size: 103.97 KB - 306 views |