Support Board
Date/Time: Mon, 03 Feb 2025 22:42:58 +0000
Unable to connect
View Count: 697
| [2019-12-15 00:50:22] |
| User467311 - Posts: 7 |
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Reading Internal Order ID file. | 2019-12-14 19:37:15.542 Reading Trade Orders file. | 2019-12-14 19:37:15.644 Reading Trade Positions file. | 2019-12-14 19:37:15.644 Reading Account Balance file. | 2019-12-14 19:37:15.644 UDPListener (1408). Port 22904 | Listening on UDP port 22904. | 2019-12-14 19:37:15.674 Software version: 2021 64-bit | 2019-12-14 19:37:15.674 Enabled for: Advanced Features 2. | 2019-12-14 19:37:15.674 Enabled for: Sierra Chart Historical Data Service. | 2019-12-14 19:37:15.674 Enabled for: Denali Real-Time Exchange Data Feed. | 2019-12-14 19:37:15.674 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-14 19:37:15.674 Enabled for exchange2: CME (Trading Account Required) | 2019-12-14 19:37:15.674 Enabled for exchange2: CBOT (Trading Account Required) | 2019-12-14 19:37:15.674 Enabled for exchange2: COMEX (Trading Account Required) | 2019-12-14 19:37:15.674 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-12-14 19:37:15.674 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-14 19:37:15.674 Current selected Data/Trading service: CQG WebAPI | 2019-12-14 19:37:15.674 Custom symbol settings values: enabled | 2019-12-14 19:37:15.674 Chart Update Interval: 500 | 2019-12-14 19:37:15.674 Intraday Data Storage Time Unit: 0 | 2019-12-14 19:37:15.674 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-14 19:37:15.674 2019-12-14 19:37:15 Local computer time | 2019-12-14 19:37:15.674 2019-12-15 00:37:15 Local computer time in UTC | 2019-12-14 19:37:15.674 2019-12-14 19:37:15 Local computer time in SC Time Zone | 2019-12-14 19:37:15.674 2019-12-15 00:37:16 Server time in UTC | 2019-12-14 19:37:15.674 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-14 19:37:15.674 Program path: C:\SierraChart\ | 2019-12-14 19:37:15.674 Data Files path: C:\SierraChart\Data\ | 2019-12-14 19:37:15.674 OS Version Number: 10.0 | 2019-12-14 19:37:15.674 Locale Setting: C | 2019-12-14 19:37:15.674 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-14 19:37:15.675 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-14 19:37:15.699 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-14 19:37:15.821 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-14 19:37:15.821 Received 5 login tokens. | 2019-12-14 19:37:16.134 Symbol settings MD5 received. Request ID: 1. | 2019-12-14 19:37:16.290 Symbol settings are up-to-date for cqg. | 2019-12-14 19:37:16.290 Files to Open on Start up | Opening file: TRADEPRO ES.Cht | 2019-12-14 19:37:19.202 F.US.EPZ19 1.25 Range #36 | Reloading chart. | 2019-12-14 19:37:19.249 Custom studies file does not exist: C:\SierraChart\Data\EdgeTradingGroup_64.dll | 2019-12-14 19:37:19.258 F.US.EPH20 Rev. 5t #35 | Reloading chart. | 2019-12-14 19:37:19.314 F.US.EPZ19 1 Min #17 | Reloading chart. | 2019-12-14 19:37:19.333 F.US.EPZ19 60 Min #41 | Reloading chart. | 2019-12-14 19:37:19.351 F.US.ENQH20 5 Min #4 | Reloading chart. | 2019-12-14 19:37:19.380 F.US.YMH20 5 Min #7 | Reloading chart. | 2019-12-14 19:37:19.412 F.US.USAH20 5 Min #8 | Reloading chart. | 2019-12-14 19:37:19.443 F.US.RTYH20 5 Min #5 | Reloading chart. | 2019-12-14 19:37:19.476 F.US.JY6H20 5 Min #9 | Reloading chart. | 2019-12-14 19:37:19.511 F.US.GCEG20 5 Min #11 | Reloading chart. | 2019-12-14 19:37:19.556 USDX 5 Min #12 | Reloading chart. | 2019-12-14 19:37:19.593 F.US.SIEH20 5 Min #39 | Reloading chart. | 2019-12-14 19:37:19.625 + Loading market depth data. | 2019-12-14 19:37:19.642 F.US.EPZ19 5 Min #3 | Reloading chart. | 2019-12-14 19:37:19.675 F.US.GCEZ19 5 Min #16 | Reloading chart. | 2019-12-14 19:37:19.713 F.US.EPH20 2.50 Range #33 | Reloading chart. | 2019-12-14 19:37:19.767 + Loading market depth data. | 2019-12-14 19:37:19.824 Loaded depth data records for F.US.EPH20 2019-12-12 from 2019-12-12 18:47:53 to 2019-12-12 18:59:59. | 2019-12-14 19:37:19.832 F.US.EPZ19 Rev. 5t #1 | Reloading chart. | 2019-12-14 19:37:20.019 F.US.EPZ19 2.50 Range #2 | Reloading chart. | 2019-12-14 19:37:20.056 F.US.YMH20 5 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-14 19:37:20.100 F.US.RTYH20 5 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-14 19:37:20.106 Loaded depth data records for F.US.EPZ19 2019-12-13 from 2019-12-13 09:38:44 to 2019-12-13 16:59:58. | 2019-12-14 19:37:20.112 F.US.ENQH20 5 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-14 19:37:20.114 F.US.JY6H20 5 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-14 19:37:20.116 F.US.SIEH20 5 Min #39 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-14 19:37:20.128 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-14 19:38:53.671 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-14 19:38:53.671 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:38:53.673 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-14 19:38:53.673 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-14 19:38:54.805 * CQG WebSocket socket (1) | CloseSocket call. | 2019-12-14 19:38:54.806 CQG WebSocket | WebSocket closed. | 2019-12-14 19:38:54.806 CQG WebAPI | WebSocket closed. | 2019-12-14 19:38:54.806 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-14 19:38:54.806 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:38:54.806 CQG WebSocket socket (1) | Closed. | 2019-12-14 19:38:54.806 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:38:54.811 CQG WebAPI | Disconnected. | 2019-12-14 19:38:54.811 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:38:54.811 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-14 19:38:57.823 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-14 19:38:57.823 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:38:57.824 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-14 19:38:57.825 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-14 19:38:58.953 * CQG WebSocket socket (1) | CloseSocket call. | 2019-12-14 19:38:58.953 CQG WebSocket | WebSocket closed. | 2019-12-14 19:38:58.953 CQG WebAPI | WebSocket closed. | 2019-12-14 19:38:58.953 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-14 19:38:58.953 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:38:58.953 CQG WebSocket socket (1) | Closed. | 2019-12-14 19:38:58.953 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:38:58.968 CQG WebAPI | Disconnected. | 2019-12-14 19:38:58.968 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:38:58.968 File >> Disconnect selected. | 2019-12-14 19:39:00.037 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:39:00.037 CQG WebAPI | Disconnected. | 2019-12-14 19:39:00.037 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-14 19:39:14.144 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-14 19:39:14.144 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:39:14.144 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-14 19:39:14.145 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-14 19:39:15.272 * CQG WebSocket socket (1) | CloseSocket call. | 2019-12-14 19:39:15.272 CQG WebSocket | WebSocket closed. | 2019-12-14 19:39:15.272 CQG WebAPI | WebSocket closed. | 2019-12-14 19:39:15.272 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-14 19:39:15.272 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:15.272 CQG WebSocket socket (1) | Closed. | 2019-12-14 19:39:15.272 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:39:15.282 CQG WebAPI | Disconnected. | 2019-12-14 19:39:15.282 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:15.282 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-14 19:39:18.280 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-14 19:39:18.280 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:39:18.281 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-14 19:39:18.281 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-14 19:39:19.405 * CQG WebSocket socket (1) | CloseSocket call. | 2019-12-14 19:39:19.405 CQG WebSocket | WebSocket closed. | 2019-12-14 19:39:19.405 CQG WebAPI | WebSocket closed. | 2019-12-14 19:39:19.405 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-14 19:39:19.405 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:19.405 CQG WebSocket socket (1) | Closed. | 2019-12-14 19:39:19.405 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:39:19.426 CQG WebAPI | Disconnected. | 2019-12-14 19:39:19.426 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:19.426 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-14 19:39:22.421 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-14 19:39:22.421 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:39:22.422 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-14 19:39:22.422 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-14 19:39:23.557 * CQG WebSocket socket (1) | CloseSocket call. | 2019-12-14 19:39:23.557 CQG WebSocket | WebSocket closed. | 2019-12-14 19:39:23.557 CQG WebAPI | WebSocket closed. | 2019-12-14 19:39:23.557 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-14 19:39:23.557 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:23.557 CQG WebSocket socket (1) | Closed. | 2019-12-14 19:39:23.557 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:39:23.568 CQG WebAPI | Disconnected. | 2019-12-14 19:39:23.568 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:23.568 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-14 19:39:26.561 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-14 19:39:26.561 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:39:26.562 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-14 19:39:26.563 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-14 19:39:27.689 * CQG WebSocket socket (1) | CloseSocket call. | 2019-12-14 19:39:27.689 CQG WebSocket | WebSocket closed. | 2019-12-14 19:39:27.689 CQG WebAPI | WebSocket closed. | 2019-12-14 19:39:27.690 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-14 19:39:27.690 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:27.690 CQG WebSocket socket (1) | Closed. | 2019-12-14 19:39:27.690 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:39:27.708 CQG WebAPI | Disconnected. | 2019-12-14 19:39:27.708 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-14 19:39:27.708 File >> Disconnect selected. | 2019-12-14 19:39:29.889 CQG WebSocket socket (0) | CloseSocket call. | 2019-12-14 19:39:29.889 CQG WebAPI | Disconnected. | 2019-12-14 19:39:29.889 The message log has been sent to support. | 2019-12-14 19:41:13.415 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:41:13.415 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-14 19:41:13.415 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2019-12-14 19:41:14.389 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2019-12-14 19:41:14.625 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-14 19:41:14.625 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-14 19:41:14.742 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-14 19:41:14.742 Date Time Of Last Edit: 2019-12-16 02:08:05
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| [2019-12-16 02:06:50] |
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These are the relevant messages: CQG WebAPI | Connecting to server api.cqg.com | 2019-12-14 19:38:24.674
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-14 19:38:24.674 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-14 19:38:24.675 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-14 19:38:24.676 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-14 19:38:25.813 * Are you still having trouble connecting at this time? Refer to help topic 1.2: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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