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Date/Time: Tue, 28 Jan 2020 21:26:56 +0000



SIERRA can't connect

[2019-12-11 16:03:49]
User752881 - Posts: 4 | Ending Date: 2020-01-02 [Expired]
HI
SIERRA can't connect
The Internet Works,
Trading software TRANSACT works great
The internet works fine
But SIERRA can't connect
unable to connect
What is the problem?
[2019-12-11 16:08:17]
Sierra Chart Engineering - Posts: 80524 | Ending Date: 2020-06-09
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Connect to the data feed:
File >> Connect to Data Feed.

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-11 16:16:21]
User752881 - Posts: 4 | Ending Date: 2020-01-02 [Expired]
Reading Internal Order ID file. | 2019-12-11 09:58:05.666
Reading Trade Orders file. | 2019-12-11 09:58:05.790
Reading Trade Positions file. | 2019-12-11 09:58:05.793
Reading Account Balance file. | 2019-12-11 09:58:05.795
UDPListener (1592). Port 22903 | Listening on UDP port 22903. | 2019-12-11 09:58:05.822
Software version: 2021 32-bit | 2019-12-11 09:58:05.823
Enabled for: Advanced Features 2. | 2019-12-11 09:58:05.823
Enabled for: Sierra Chart Historical Data Service. | 2019-12-11 09:58:05.823
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-11 09:58:05.823
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-11 09:58:05.823
Current selected Data/Trading service: TransAct WS | 2019-12-11 09:58:05.823
Custom symbol settings values: disabled | 2019-12-11 09:58:05.823
Chart Update Interval: 40 | 2019-12-11 09:58:05.823
Intraday Data Storage Time Unit: 0 | 2019-12-11 09:58:05.823
Service username command line set: es*** | 2019-12-11 09:58:05.823
Command line requested package: 5 | 2019-12-11 09:58:05.823
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-11 09:58:05.823
2019-12-11 17:58:05 Local computer time | 2019-12-11 09:58:05.823
2019-12-11 15:58:05 Local computer time in UTC | 2019-12-11 09:58:05.823
2019-12-11 09:58:05 Local computer time in SC Time Zone | 2019-12-11 09:58:05.823
2019-12-11 15:58:04 Server time in UTC | 2019-12-11 09:58:05.823
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-11 09:58:05.823
Program path: C:\SierraChart\SierraChartTransActMA\ | 2019-12-11 09:58:05.823
Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2019-12-11 09:58:05.823
OS Version Number: 10.0 | 2019-12-11 09:58:05.823
Locale Setting: C | 2019-12-11 09:58:05.823
DLLs: UserContributedStudies_64.dll | 2019-12-11 09:58:05.824

Created the DTC Protocol server. | 2019-12-11 09:58:05.826
DTC Protocol Server listening on port 11099. | 2019-12-11 09:58:05.828
Created the DTC Protocol historical data server. | 2019-12-11 09:58:05.828
HD Server Manager | Listening on port 11098 | 2019-12-11 09:58:05.829

TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-12-11 10:13:44.040
Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2019-12-11 10:13:44.041
Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-11 10:13:44.041
Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-12-11 10:13:44.041
Auth Websocket | Opening WebSocket. | 2019-12-11 10:13:44.217
Auth Websocket | Sending WebSocket handshake. | 2019-12-11 10:13:44.217
Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-11 10:13:45.489
Auth Websocket | Server header | Upgrade: WebSocket | 2019-12-11 10:13:45.489
Auth Websocket | Server header | Connection: Upgrade | 2019-12-11 10:13:45.489
Auth Websocket | Server header | Sec-WebSocket-Accept: xBnrNxiBGq2klE9Bxa6oKbYNdUs= | 2019-12-11 10:13:45.489
Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-12-11 10:13:45.489
Auth Websocket | Server header | | 2019-12-11 10:13:45.490
Auth Websocket | Web socket state is now open. | 2019-12-11 10:13:45.490
TransAct WS | Sending account logon message. Demo | 2019-12-11 10:13:45.490
Auth Websocket socket (1) | CloseSocket call. | 2019-12-11 10:13:46.700
Price Websocket | Connecting to WebSocket server priceapi1.transactfutures.com:1870 | 2019-12-11 10:13:46.700
Auth Websocket | WebSocket closed. | 2019-12-11 10:13:46.700
Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-12-11 10:13:46.700
Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-12-11 10:13:46.701
Price Websocket socket (2) | Connecting to IP: 208.97.219.196. | 2019-12-11 10:13:46.701
Price Websocket | Opening WebSocket. | 2019-12-11 10:13:46.887
Price Websocket | Sending WebSocket handshake. | 2019-12-11 10:13:46.887
Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-12-11 10:13:47.083
Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-11 10:13:47.083
Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-12-11 10:13:47.258
Auth Websocket socket (1) | Closed. | 2019-12-11 10:13:47.258
Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-11 10:13:48.149
Price Websocket | Server header | Upgrade: WebSocket | 2019-12-11 10:13:48.149
Price Websocket | Server header | Connection: Upgrade | 2019-12-11 10:13:48.149
Price Websocket | Server header | Sec-WebSocket-Accept: UOXiU2pa04K5IQ65eh4vvxlcMAg= | 2019-12-11 10:13:48.150
Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2019-12-11 10:13:48.150
Price Websocket | Server header | | 2019-12-11 10:13:48.150
Price Websocket | Web socket state is now open. | 2019-12-11 10:13:48.150
Orders Websocket | Connecting to WebSocket server demoapi.transactfutures.com:443 | 2019-12-11 10:13:48.951
Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-11 10:13:48.952
Orders Websocket socket (1) | Connecting to IP: 208.97.219.110. | 2019-12-11 10:13:48.954
Orders Websocket | Opening WebSocket. | 2019-12-11 10:13:49.134
Orders Websocket | Sending WebSocket handshake. | 2019-12-11 10:13:49.134
Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-11 10:13:50.442
Orders Websocket | Server header | Upgrade: WebSocket | 2019-12-11 10:13:50.442
Orders Websocket | Server header | Connection: Upgrade | 2019-12-11 10:13:50.442
Orders Websocket | Server header | Sec-WebSocket-Accept: Mqmp0rjUAb5ARM0qLkG5/88Iafw= | 2019-12-11 10:13:50.442
Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2019-12-11 10:13:50.442
Orders Websocket | Server header | | 2019-12-11 10:13:50.442
Orders Websocket | Web socket state is now open. | 2019-12-11 10:13:50.442
TransAct WS | Sending orders connection logon message. | 2019-12-11 10:13:50.442
TransAct WS | Unexpected orders message during orders logon. Orders connection is not available. | 2019-12-11 10:13:50.898 *
TransAct WS | {"msg":"disconnect", "status":-1} | 2019-12-11 10:13:50.898
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-11 10:13:50.898
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-11 10:13:50.898
Price Websocket socket (2) | CloseSocket call. | 2019-12-11 10:13:50.907
Price Websocket | WebSocket closed. | 2019-12-11 10:13:50.907
Orders Websocket socket (1) | CloseSocket call. | 2019-12-11 10:13:50.907
Orders Websocket | WebSocket closed. | 2019-12-11 10:13:50.907
TransAct WS | Disconnected. | 2019-12-11 10:13:50.908
Price Websocket socket (2) | Write in progress. Shutdown being delayed. | 2019-12-11 10:13:50.908
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-11 10:13:50.908
Orders Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-12-11 10:13:50.908
Price Websocket socket (2) | Write has completed. Shutdown being performed. | 2019-12-11 10:13:51.325
Price Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-11 10:13:51.325
Orders Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-12-11 10:13:51.326
Orders Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-11 10:13:51.326
Orders Websocket socket (1) | Socket gracefully closed by remote side. | 2019-12-11 10:13:51.328
Orders Websocket socket (1) | Closed. | 2019-12-11 10:13:51.329
Price Websocket socket (2) | Socket gracefully closed by remote side. | 2019-12-11 10:13:51.504
Price Websocket socket (2) | Closed. | 2019-12-11 10:13:51.505
Date Time Of Last Edit: 2019-12-11 16:35:47
[2019-12-11 16:36:25]
Sierra Chart Engineering - Posts: 80524 | Ending Date: 2020-06-09
These are the relevant messages:
TransAct WS | Sending orders connection logon message. | 2019-12-11 10:13:50.442
TransAct WS | Unexpected orders message during orders logon. Orders connection is not available. | 2019-12-11 10:13:50.898 *
TransAct WS | {"msg":"disconnect", "status":-1} | 2019-12-11 10:13:50.898

Contact your broker or Transact for help with this. Give them the above messages.

One thing you can do immediately though is to go to Global Settings >> Data/Trade Service Settings . Set Service Setting >> Use Market Data Connection Only to True.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-11 16:37:31

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