Support Board

Date/Time: Sat, 20 Apr 2024 10:06:12 +0000

Post From: SIERRA can't connect

[2019-12-11 16:36:25] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: TransAct WS \| Sending orders connection logon message. \| 2019-12-11 10:13:50.442 TransAct WS \| Unexpected orders message during orders logon. Orders connection is not available. \| 2019-12-11 10:13:50.898 * TransAct WS \| {"msg":"disconnect", "status":-1} \| 2019-12-11 10:13:50.898 Contact your broker or Transact for help with this. Give them the above messages. One thing you can do immediately though is to go to Global Settings >> Data/Trade Service Settings . Set Service Setting >> Use Market Data Connection Only to True. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-11 16:37:31