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Date/Time: Sat, 20 Apr 2024 04:37:35 +0000



Connection error message

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[2019-12-04 13:33:36]
User904499 - Posts: 1
I have have problem logging in Sierra Chart. TransAct Trading logon error received from server. Disabled API Token I have added credit to my account. please help
[2019-12-04 15:23:10]
Sierra Chart Engineering - Posts: 104368
Transact has locked out the old Transact bridge program. So you need to update to the current version of Sierra Chart to be able to connect to Transact:
Software Download: Fast Update

After updating you most likely will get an Account Logon Error. In this case, refer to:
https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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